> ## Documentation Index > Fetch the complete documentation index at: https://docs.florists.digital/llms.txt > Use this file to discover all available pages before exploring further. # Account Customers > Set up corporate customers who pay on account: payment terms, discounts, delivery defaults, and the Account payment method. **Account customers** are the businesses you bill rather than charge at the till — funeral directors, hotels, offices, schools. Marking a customer as a credit account is the first step before any of the rest of the **Business** section applies: invoicing, statements, reconciliation, and credit notes all assume the customer is already set up here. **This page covers features gated by Manager-tier permissions.** Managers and Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team). Everything on this page is configured on the customer's profile in the standard **Customers** area. Once a customer is flagged as a credit account, the rest of the Business workflow opens up: their orders flow into **Not Invoiced**, you can invoice them in bulk, and you can take payment as **Account** at checkout. ## Standard vs credit customers Every customer is one of two types, set on the customer's edit screen under **Account Type**. | Account Type | What it means | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Standard Customer** | The default for retail customers — walk-ins, phone orders, website orders. They pay at the time of the order. | | **Credit Customer** | A business or trade customer with a credit account. Their orders can be paid to **Account** at checkout and invoiced later from the **Business** page. | Switching a customer to **Credit Customer** reveals the **Credit Account Details** section on the edit form. Everything below lives in that section. Editing a customer's account type is part of the standard customer edit screen and doesn't require the **Invoices (Manage)** permission. Anyone who can edit customers can promote a standard customer to a credit account. The downstream **Business** features (invoicing, reconciliation, statements) are where the manager-tier gate kicks in. ## Credit account details These are the fields you set on a credit customer and what each one controls. | Field | What it does | | --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Accounts Software Code** | An optional reference you choose for matching this customer to your external accounting software. Feeds the customer reference column in the Sage-formatted accounting export. | | **Payment Terms (days)** | The number of days an invoice is due from the invoice date — any value from 0 to 365. New credit customers start on your shop's **Default Payment Terms** setting (30 days out of the box). Shown on the invoice PDF as a line item. | | **Account Discount %** | A percentage discount automatically applied to every order this customer places. Stacks on top of any active promotion, applied after the promotion. | | **Account Delivery Charge** | A custom delivery fee that overrides the standard slot charge for this customer. Tick the **disabled** option to remove delivery charges from this customer's orders entirely. | | **Account Delivery Slot** | A default delivery slot pre-selected when creating a new order for this customer. Useful if a corporate customer always wants the same slot, for example a standing 9am hotel run. | The **Account Discount %** appears on each of the customer's order forms as a banner ("5% discount applied to all orders") so your team can see at a glance that pricing is adjusted. ## The Account payment method **Account** is a payment method on the till and order form, just like Cash or Card — but it only appears in the picker when the selected customer is a credit account. ### Setting it up once You configure the Account method in your payments list, not on each customer. Each payment method on this screen has its own toggles for where it appears (POS, orders) and what kind of method it is. The **Account** toggle marks a payment method as an account/credit method. Most shops have a single payment method called **Account** with this toggle on. From now on, that method appears in the payment picker when (and only when) the customer on the order is a credit customer. See [Payment Methods](/daily-operations/payment-methods) for the full set of flags (POS, Bankable, Account, Cashup) and what each one controls. ### What happens when an order is paid to Account Taking payment as **Account** does three things: * The order is flagged as an account order and added to the customer's open balance. * It appears on the **Business** page under the customer's **Not Invoiced** tab, ready to invoice. * No money is taken — the balance is settled later when you invoice the customer and they pay against that invoice. Orders created from an event can't be paid to Account on the order itself — events have their own invoicing path. If you try, you'll get a prompt telling you to invoice the event instead. To turn those Not Invoiced orders into invoices, see [Invoicing](/business/invoicing). ## PO numbers on orders When a credit customer wants their **Purchase Order (PO)** number on the invoice, enter it in the **PO Number** field in the payments section of the order form. The field shows up automatically for credit customers and prints on the invoice PDF as a separate line. By default the field only appears for credit customers. If you also want to capture PO numbers on retail orders (for example, you sell to small businesses who occasionally pay by card but still want a PO reference), turn on **Allow Purchase Order for All Orders** in your dashboard settings. With that on, the field appears on every order form regardless of customer type. ## How a credit customer flows through the system Once the customer is set up, the workflow is: Create the order against the credit customer. The Account Discount and any default delivery slot pre-fill from their profile. Pick the **Account** payment method. Enter a PO number if the customer provided one. The order goes through its normal lifecycle (confirmed, ready, out for delivery, fulfilled). Nothing about Account changes the day-to-day workflow. When you're ready to bill (usually at month-end), go to **Business**, open the customer, and either invoice individual orders from the **Not Invoiced** tab or run [Invoicing](/business/invoicing) across all your account customers at once. When the customer pays the invoice (typically by bank transfer), reconcile it from their **Unreconciled Invoices** tab. Available credit notes and credit balances can be applied alongside the cash payment. See [Credit Management](/business/credit-management) for the credit side. ## Common questions Yes. **Payment Terms (days)** is set per customer on their edit screen, so one corporate customer can be on 30 days and another on 60 days. The starting value for new credit customers comes from **Default Payment Terms (Days)** under **Settings > General > Invoicing** — that default is also used to work out invoice due dates for any credit customer without their own terms. On the customer's edit screen, find **Account Delivery Charge** and tick the option that disables it. Their orders will no longer include the standard slot delivery charge. Set a positive value instead if you want to charge them a custom rate. It's used as the customer reference on the Sage-formatted accounting export (**Analytics > Export > Financial & Accounting > Accounting Export**). It's a reference field only — Digital Florists doesn't sync to your accounting software directly. See [Reports > Financials & Accounting](/analytics/reports#financials--accounting) for the export flow. The **Account** payment method only appears when the order's customer is a credit account. If you can't see it, check the customer's **Account Type** on their profile and make sure it's set to **Credit Customer**. Also check **Settings > Advanced > Payments** to confirm at least one method has the **Account** toggle turned on. Each customer profile has one **Account Type**. If a regular retail customer occasionally wants to be invoiced, the simplest pattern is to switch them to **Credit Customer** so they can pay to Account when they want, and pay by card the rest of the time (card still appears in the picker alongside Account for credit customers). The Account Discount is applied **after** any active promotion, on top of the discounted subtotal. So a customer with a 10% account discount and an order with a 20% promotion gets the promotion first, then the 10% off the promoted price. ## What's next? Invoice all your account customers' orders in one batch and send month-end statements. Credit notes, manual adjustments, and applying credit at reconciliation. The accounting export, invoice setup, and where everything fits together. The full reference for setting up Account, Card, Cash, and custom methods.