> ## Documentation Index > Fetch the complete documentation index at: https://docs.florists.digital/llms.txt > Use this file to discover all available pages before exploring further. # Business > Invoicing, payments, credit, and statements for account customers. **Business** is the hub for everything to do with your account customers: invoicing their orders, recording payments against those invoices, issuing credit notes, and sending statements. Day-to-day card and cash payments live on [Transactions](/daily-operations/transactions); this section is about the ledger that sits alongside them. **This page covers features gated by Manager-tier permissions.** Managers and Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team). The whole **Business** area is gated by the **Invoices (Manage)** permission, included in the Manager and Admin presets by default. Refunding the underlying card or cash payment is a separate action gated by **Transactions (Manage)** and **Orders (Refund)** — see [Refunds](/daily-operations/refunds). ## The Business page at a glance The **Business** entry in your sidebar opens a single page with two halves: * A **list of account customers** on the left. Only customers set to **Credit Customer** appear here — retail customers don't. * The **selected customer's record** on the right, with a metric strip (orders, events, unpaid invoices, total outstanding, credit balance) and four tabs: | Tab | What it shows | | ------------------------- | ----------------------------------------------------------------------- | | **Not Invoiced** | Orders the customer has placed on account that haven't been billed yet. | | **Unreconciled Invoices** | Invoices that have been raised but not fully paid. | | **Reconciled Invoices** | Invoices that have been settled. | | **History** | Receipts, credit notes, and the full audit trail. | The action bar at the top of the page holds the cross-customer tools: **Bulk Invoice Orders**, **Bulk Statements**, and **Search Invoices**. ## The glossary A few terms get used loosely in the wild. In Digital Florists they each mean a specific thing. | Term | What it is | | --------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Invoice** | A bill raised against one customer for one or more orders. Invoices have three states: **Unpaid**, **Partially Paid**, and **Paid**. There is no "void" or "refunded" status for an invoice. | | **Credit Note** | A record that you owe the customer money. It adds to their credit balance but doesn't move funds. Either redeem it against a future invoice, or settle it as a refund through the original payment method. | | **Receipt** | The record that a payment was applied to one or more invoices. Created automatically when you reconcile. | | **Statement** | A PDF generated on demand from a customer's outstanding invoices, grouped into ageing buckets: **Current** (up to 30 days), **31–60**, **61–90**, and **91+** days. Statements aren't saved as files — each one is built fresh when you preview or send it. | There are no debit notes, no void invoices, and no partial credit notes from a paid invoice — the **Create Credit Note** action on a paid invoice always credits the full invoice amount. For a partial credit, raise a standalone credit from **Manage Credit** instead. ## How Business differs from POS and Transactions This is the most useful mental model for managers learning the area: * **POS and Transactions track money in and out.** When a customer pays by card, cash, or gift card, a transaction is recorded and the order moves to **Paid**. * **Business tracks what you've billed and what you've collected on account.** When a customer pays by **Account**, the order joins their open balance on the Business page, ready to be invoiced and reconciled later. The **Account** payment method only appears at checkout when the selected customer is a **Credit Customer**. Setting it up is a one-off configuration in **Settings > Advanced > Payments** — toggle the **Account** flag on any payment method you want available for credit customers. ## The two ledgers don't speak to each other This catches people out. Digital Florists keeps the **transaction ledger** (card, cash, gift card movements) and the **account ledger** (invoices, credit notes, reconciliations) separately. **Refunding a transaction does not reopen the invoice it was raised against.** If a credit customer paid by card and you refund the card, the matching invoice stays in **Paid** status. To unbook the invoice payment too, run **Undo Reconciliation** on the invoice from the **Reconciled Invoices** or **History** tab. Both steps are needed for the books to match. A practical order of operations when something goes wrong on a paid account invoice: 1. **Undo Reconciliation** on the invoice — this returns it to **Unpaid** and restores any credit that was consumed. 2. **Delete** the invoice (only available while it's unpaid) or **Create Credit Note** against it. 3. **Refund** the underlying card or cash payment from [Refunds](/daily-operations/refunds) — this is where money leaves the till or the card. The reverse also applies: creating a credit note doesn't put money back on the customer's card. It adds to their credit balance for a future invoice. If they want the money back instead, issue a refund through the original payment method as a separate step. ## What lives where Invoice a single order, combine several orders for one customer onto one invoice, or sweep a whole period across every account customer in one batch. Issue credit notes from paid invoices or standalone, record refunds already paid out, and adjust customer credit balances. Set a customer to **Credit Customer**, configure their payment terms, account discount, and default delivery slot. Return money to the customer's original payment method. The transaction-side counterpart to credit notes and undo reconciliation. ## Common questions Only customers with their **Account Type** set to **Credit Customer**. Retail (standard) customers don't appear. Switch a customer to credit from their profile to make them eligible for invoicing on account. From the **Business** page. Pick the customer, open the **Not Invoiced** tab, and click **Invoice** on the order's row. There is no **Invoice** button on the order screen itself. No. Invoices don't have a void status. If an invoice was raised in error and is still unpaid, **Delete** it. If it's already been paid, run **Undo Reconciliation** first, then delete it. For a customer-facing record of money owed back, **Create Credit Note** instead. No. The transaction ledger and the account ledger are separate. Refunding a card returns money to the customer but leaves the invoice marked **Paid**. To unbook the invoice payment, run **Undo Reconciliation** as a separate step. Anyone with the **Invoices (Manage)** permission. Managers and Admins have it by default; your administrator can adjust who has it in [Settings > Team](/settings/team). Refunding the underlying transaction also requires **Transactions (Manage)** or **Orders (Refund)**, plus a security code if PIN protection is on. Bulk invoicing, statements, reconciliation, and credit management are dashboard-only. Sign in from a browser to use them. ## What's next? Invoice a single order, combine several orders for one customer, or run end-of-month invoicing for every account customer. Issue credit notes and adjust customer credit balances. Return money through the original payment method. Set up an account customer with payment terms and discounts.