> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Password Resets

> Reset a Manager or Admin password yourself by email, or ask your manager to set a new one for you.

Forgotten your password? Password resets are handled inside your shop, so there's no need to contact Digital Florists. Managers and Admins with an email address on file can reset their own password by email. Everyone else asks their manager, who can sort it in a few seconds.

## Resetting your password by email

You can reset your own password from the sign-in screen if both of these are true:

* Your account has **Manager or Admin permissions**. This is the same level that asks for a security code in the dashboard.
* Your team profile has an **email address** on file.

<Steps>
  <Step title="Click Forgot password?">
    On the sign-in screen, click **Forgot password?** next to the password field.
  </Step>

  <Step title="Enter your username">
    Enter the username you sign in with, then click **Send reset link**. If your account can receive reset emails, the link is on its way.
  </Step>

  <Step title="Open the email and choose a new password">
    Click the link in the email and enter a new password. It must be at least 10 characters and can't be one that's appeared in a known data breach.
  </Step>
</Steps>

<Info>
  Reset links expire after 60 minutes. If yours has expired, request a new one from the sign-in screen.
</Info>

Your new password can't be one you've used before on this account. Pick a fresh phrase rather than cycling back to an old favourite.

## Asking your manager

Staff and driver accounts can't reset by email, and that's by design. Shared shop inboxes and casual email addresses aren't a safe way to hand out access to an account. Instead, ask your manager for a new password.

<Info>
  If you request a reset from the sign-in screen anyway and your account has an email address, you'll get an email pointing you back to your manager rather than a reset link.
</Info>

Your manager (or whoever in your shop has Admin access) sets it in a few seconds:

1. Open **Settings** > **Team** and select the team member's profile.
2. Enter a new password for them and save.

The new password works straight away. See [Team](/settings/team) for the full guide to managing team members.

## For admins

A reset link is only ever sent to the email address on the user's own team profile. It's never sent to your shop's email address, so a reset link for one account can't be picked up by someone else reading a shared inbox.

Keep your own email address up to date in **Settings** > **Team**. It's what gets you back in if you're ever locked out yourself, and the same goes for your managers.

## Common questions

<AccordionGroup>
  <Accordion title="I didn't receive the reset email">
    Check your spam folder first. The email comes from Digital Florists ([no-reply@florists.digital](mailto:no-reply@florists.digital)). If it's not there, your account may not have an email address on file, or the username you entered may not match your account. Ask your manager to check your profile in **Settings** > **Team**.
  </Accordion>

  <Accordion title="My email says to ask my manager instead of giving me a link">
    Your account doesn't have Manager or Admin permissions, so it can't reset by email. Ask your manager to set a new password for you from **Settings** > **Team**.
  </Accordion>

  <Accordion title="The link says it's invalid or expired">
    Reset links expire after 60 minutes, and requesting a new link replaces the old one. Go back to the sign-in screen, click **Forgot password?**, and request a fresh link.
  </Accordion>

  <Accordion title="Can I reuse an old password?">
    No. Digital Florists remembers the passwords you've used before and won't accept them again. Choose something new each time.
  </Accordion>

  <Accordion title="Why can't staff reset their own passwords?">
    Orders, deliveries, and till actions are all recorded against the person who did them, so account access needs to be handed out deliberately. A manager setting new passwords from **Settings** > **Team** keeps that in the shop's control.
  </Accordion>

  <Accordion title="What if no one in the shop can sign in?">
    If every admin is locked out and no one can receive a reset email, get in touch and we'll verify you and restore access. See [Getting Help](/get-started/getting-help) for the fastest way to reach us.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Team" icon="users-gear" href="/settings/team">
    Add team members, set passwords and emails, and control what each person can do.
  </Card>

  <Card title="Getting Help" icon="circle-question" href="/get-started/getting-help">
    Every way to reach the Digital Florists team when you're stuck.
  </Card>
</Columns>