> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# For Florists

> How florists use the Digital Florists App on the shop floor.

This guide covers how your shop floor team can use the **Digital Florists App** to view orders, scan QR codes, mark arrangements as ready, and manage daily tasks.

## Your dashboard

When you open the app as a florist, you'll see a welcome screen with your name and quick-access cards for the features available to you:

* **Orders** - View and filter today's orders
* **Mark Orders Ready** - Scan order QR codes to set them to Ready status
* **Task List** - View and manage today's tasks
* **Create Task** - Add a new task for your team

Which cards you see depends on your permissions — see [What you can see](#what-you-can-see) at the bottom of this page for the breakdown.

## Viewing orders

Tap **Orders** to see your order list. This screen gives you a full view of what needs doing today.

### Date navigation

Use the **arrow buttons** at the top to move between days. You can view today and future dates. The current date is shown in the centre.

### Filtering orders

You can filter orders in several ways:

* **Fulfilment method** - Tap **All**, **Delivery**, **Collection**, or the **More** menu for **Relay** and **Courier** orders
* **Status** - Tap the summary cards at the top to filter by **Confirmed**, **Ready**, or **Delivering**. Tap again to clear the filter.
* **My Orders / All Orders** - If your shop uses order assignments, you can switch between orders assigned to you and all orders. This shows a count for each view. Users with the **App: Assigned Items Only** permission don't see this toggle — their list is always restricted to items assigned to them.

### Summary cards

At the top of the order list, three coloured cards show your counts at a glance:

| Card           | What it shows                                                       |
| -------------- | ------------------------------------------------------------------- |
| **Confirmed**  | Orders confirmed and ready to be made (includes picked orders)      |
| **Ready**      | Arrangements that are finished and ready for delivery or collection |
| **Delivering** | Orders currently out for delivery                                   |

Tap any card to filter the list to just those orders.

### Unconfirmed orders

If there are unconfirmed orders, they appear in a collapsible amber section at the top of the screen. Tap to expand and view them. These are view-only in the app. To confirm orders, use the web dashboard.

### Finding an order

There are two ways to find a specific order:

* **Search** - Tap the search icon to open the **Find Order** screen. Search by order number or customer name.
* **Scan QR code** - Tap the green **QR scan button** in the bottom-right corner to scan an order's QR code from a printed worksheet or label.

## Viewing order details

Tap any order to see its full details:

* **Order number** and **status**
* **Customer name** and contact details
* **Recipient name** and delivery address
* **Card message** and special notes
* **Products** with quantities
* **Delivery time slot**
* **Fulfilment method** (Delivery, Collection, Relay, etc.)

## Mark Orders Ready

This is the fastest way to update multiple orders as you finish making arrangements. It uses your phone's camera to scan QR codes from printed worksheets or labels.

<Steps>
  <Step title="Open Mark Orders Ready">
    From the florist dashboard, tap the **Mark Orders Ready** card. The camera opens automatically.
  </Step>

  <Step title="Scan order QR codes">
    Point your camera at the QR code on each order's worksheet or label. The app scans it automatically and marks the order as **Ready**.

    The app gives you visual and haptic feedback so you know whether each scan registered, was a duplicate, or failed.

    A feedback bar below the camera shows the last scan result.
  </Step>

  <Step title="Take a photo (optional)">
    If the **Take photo after scan** toggle is on, the camera opens after each successful scan so you can photograph the finished arrangement. This photo is attached to the order. Toggle it off if you don't need photos.

    Turn on **Include photo in notifications** to share the photo with the customer; it then appears on their tracking page and in their delivery notification. Leave it off to keep the photo as an internal attachment on the order.

    <Tip>
      Your administrator can set whether the photo toggle defaults to on or off for your account.
    </Tip>
  </Step>

  <Step title="Enter an order manually">
    If a QR code won't scan, tap **Enter ID** to type the order number manually.
  </Step>

  <Step title="Review and finish">
    The stats cards show your running totals:

    * **Ready** - How many orders you've successfully marked as ready
    * **Failed** - How many scans failed (tap to see the list)

    When you're done, tap **Done** to return to the dashboard.
  </Step>
</Steps>

## Scanning an order

The **Scan Order** feature (the green QR button on the orders screen) lets you quickly find a specific order by scanning its QR code. Unlike Mark Orders Ready, this just opens the order details without changing its status. It's useful when you need to check an order's card message, delivery address, or product list.

## Managing tasks

Tap **Task List** from the dashboard to see your tasks. Tasks show the task name, description, due date, and status. You can:

* **View task details** - Tap any task to see its full description, checklist items, and assigned team members
* **Check off items** - If a task has a checklist, tick items off as you complete them
* **Update task status** - Mark tasks as complete when you're done

### Creating a task

<Info>
  **Requires the Tasks (Manage) permission.** Managers and Admins have this by default; your administrator can adjust who has it in [Settings > Team](/settings/team).
</Info>

Tap **Create Task** from the dashboard to add a new task. Fill in the task name, description, due date, and assign it to team members. You can also add checklist items for multi-step tasks.

## What you can see

What appears in the app depends on which permissions your administrator has granted you:

| Permission                   | What you can do                                                                                                                      |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| **Orders (View)**            | See orders and order details                                                                                                         |
| **Orders (Manage)**          | View orders plus the Mark Orders Ready scan-and-set feature                                                                          |
| **Tasks (View)**             | See the task list and task details                                                                                                   |
| **Tasks (Manage)**           | View tasks, create new tasks, and update statuses                                                                                    |
| **Driver App Access**        | See the Driver tab with delivery runs                                                                                                |
| **App: Assigned Items Only** | Restricts your order and task lists to only items assigned to you. Shows a "Showing orders/tasks assigned to you" banner in the app. |

Your administrator controls these in [**Settings** > **Team**](/settings/team).

<Info>
  What you see depends on the specific permissions set for your account, not just your role label — your administrator can mix and match the items above per team member. See [Team settings](/settings/team) for the full role and permission breakdown.
</Info>

## Common questions

<AccordionGroup>
  <Accordion title="Can I create orders from the app?">
    No — orders are created from the dashboard or POS in your browser. The app is for viewing orders, scanning QR codes, marking orders ready, and managing tasks. On your phone you can use the full Digital Florists platform by going to your shop's URL in a browser.
  </Accordion>

  <Accordion title="Is this the same as the dashboard?">
    The app covers the most common daily tasks: viewing orders, updating statuses, scanning QR codes, and managing tasks. For everything else (editing orders, creating delivery runs, managing products, reports, and settings), use the dashboard on a computer or tablet browser.
  </Accordion>

  <Accordion title="Can I use the app and the dashboard at the same time?">
    Yes. Changes sync between the app and the dashboard within a few seconds. If you mark an order as ready in the app, it appears as Ready on the dashboard shortly after.
  </Accordion>

  <Accordion title="Can I see orders for other days?">
    Yes. Use the arrow buttons at the top of the orders screen to navigate to different dates. You can view today and any future date.
  </Accordion>

  <Accordion title="What does the amber 'Unconfirmed' section mean?">
    These are orders that haven't been confirmed yet. You can view them in the app, but to confirm them you'll need to use the web dashboard.
  </Accordion>

  <Accordion title="Can I filter to just my assigned orders?">
    Yes, if your shop uses order assignments. A toggle appears at the top of the orders screen letting you switch between **My Orders** and **All Orders**, with counts for each.
  </Accordion>

  <Accordion title="The QR code won't scan">
    Make sure the QR code is well-lit and not crumpled. If it still won't scan, use the **Enter ID** button to type the order number manually. If your camera isn't working, check that you've granted camera permission to the app in your phone's settings.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Digital Florists App" href="/get-started/companion-app">
    Back to the app overview, download links, and setup.
  </Card>

  <Card title="For Drivers" href="/get-started/app-drivers">
    How drivers use the app to manage deliveries.
  </Card>

  <Card title="Orders" href="/daily-operations/orders">
    Learn about order statuses and management on the dashboard.
  </Card>

  <Card title="Tasks" href="/daily-operations/tasks">
    Managing your team's task list on the dashboard.
  </Card>
</Columns>