> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.
# Digital Florists App
> The mobile app for your drivers and florists.
The **Digital Florists App** is a mobile app your team uses on the shop floor and on the road. Drivers use it to manage deliveries, confirm drop-offs, and capture proof-of-delivery photos. Florists use it to view orders, scan QR codes, mark orders as ready, and manage tasks. It runs on iPhone and Android phones.
## Download
* [App Store](https://apps.apple.com/gb/app/digital-florists-drivers/id6739270957) (iPhone)
* [Google Play](https://play.google.com/store/apps/details?id=com.digitalflorists.go) (Android)
## Setting up the app
When you first open the app, you'll see a screen asking for your **Florist Path**. This is the unique identifier for your shop. To find it, click your name in the top right of the dashboard and press **Mobile App**. You'll see a QR code and your Florist Path.
You can either type your path manually or tap **Scan QR from Digital Florists** to scan the QR code from your dashboard. The QR code fills in your path and username automatically.
Enter your **username** and **password**. These are the same credentials you use to log into the Digital Florists dashboard. If you can't log in, ask your administrator to check your account in **Settings** > **Team**.
If you need to switch to a different shop, tap **Go back** on the login screen to enter a new Florist Path.
After logging in, what you see depends on your role and permissions:
* **Drivers** land on the **Driver** tab showing their delivery runs and a **Scan & Deliver** button
* **Florists** land on the **Florist** tab with quick-access cards for orders, tasks, and scanning
If you have both driver and florist permissions, you'll see both tabs at the bottom of the screen and can switch between them.
## What each role can do
### Drivers
* View and manage delivery runs assigned to them
* See each stop's recipient name, address, time slot, and order items
* Open directions in Google Maps, Waze, or Apple Maps
* Call the recipient or customer directly from the order screen
* Capture proof-of-delivery photos and mark orders as delivered
* Mark deliveries as carded, remove orders from a run, or flag address issues
* Use **Scan & Deliver** to scan order QR codes and build a delivery run on the fly
* Enable background location tracking so the shop can see their progress (refreshed every 20–30 seconds)
### Florists
* View today's orders with summary counts for Confirmed, Ready, and Delivering
* Browse forward order dates to see what's coming up, and check for unconfirmed orders that arrived overnight from your website
* Filter orders by fulfilment method (Delivery, Collection, Relay, Courier)
* Switch between **My Orders** and **All Orders** when order assignments are enabled (users with the **App: Assigned Items Only** permission don't see this toggle — their list is always locked to items assigned to them, with a banner reading "Showing orders assigned to you")
* Scan order QR codes to quickly find an order
* Use **Mark Orders Ready** to scan orders and set them to Ready status with optional photo capture
* View and complete tasks, check off checklist items, and create new tasks for the team
You can't confirm unconfirmed orders from the app — you'll need to do that on the dashboard where you can print worksheets and take any other actions the order might need. The app shows unconfirmed orders so you can see what's coming in, but confirming is a dashboard-only action.
## Working across locations
If your shop has more than one location, a location switcher bar sits under the header on the home, Orders, and Tasks screens. It starts on **All locations**; tap it to focus on a single store. With a couple of locations you pick from a short menu; with a longer list, a **Select store** screen opens with search.
The app remembers your choice per user, so the location you picked is still selected next time you open the app. Order details also show a **Location** row on multi-location shops, so you can see at a glance which store an order belongs to.
## Viewing photos full screen
Tap a product photo, or an image attached to an order or task, to open it full screen. Pinch to zoom in on the detail, and swipe down to dismiss. Attachments that aren't images (a PDF worksheet, say) open in the usual app on your phone.
## What phone you need
Any iPhone or Android handset from the last four to five years runs the app without issue. There's no specific model to match. If your team's already carrying working smartphones, keep them.
If drivers share a phone between shifts, sign out at the end of each run and have the next driver sign in. That keeps proof-of-delivery photos, runs, and accountability tied to the right person.
## Permissions
What appears in the app depends on the permissions your administrator has granted each team member. Tab visibility is driven by these:
* **Driver tab** — visible to users with the **Driver App Access** permission.
* **Florist tab** — visible to anyone whose permissions include something beyond Driver App Access. In practice, that's any user with Orders, Tasks, Events, Analytics, or any other non-driver permission.
Users with permissions from both groups see both tabs and can switch between them. Within the Florist tab, individual cards (Orders, Mark Orders Ready, Task List, Create Task) appear based on the specific permissions a user has — see the [Florist app guide](/get-started/app-florists#what-you-can-see) for the breakdown.
Permissions are customisable per user. The Manager and Admin presets include most of the above by default; your administrator can adjust who has each permission in [Settings > Team](/settings/team). See [Team settings](/settings/team) for the full role and permission breakdown.
## App settings
Tap the **gear icon** in the top corner to open Settings:
* **Location & Tracking** — enable background location so the shop can see where you are during a delivery run. This only tracks your location while you have an active run.
* **Delivery Workflow** — choose what happens after you mark an order as delivered: go back to the run, stay on the order, or jump to the next stop.
* **Navigation** — choose how addresses are sent to your maps app (full address, postcode only, exact coordinates, or ask every time).
* **Map Provider** — pick your preferred map app. The app auto-detects which map apps you have installed and only shows those.
* **Connect Printer** — pair this device with a label printer on the same local network via [Digital Florists Connect](/get-started/connect). Useful for re-printing a label on the road without going back to the shop.
* **Offline Updates** — view, retry, or clear delivery confirmations that were saved while you were offline. These send automatically when you're back online; the clear/retry controls are there for the rare case a queued update is stuck.
## Offline support
For **drivers**, the app queues your updates when you lose signal. Delivery confirmations, photos, and status changes are saved on your device and sent automatically when you're back online. You'll see a confirmation that your update has been "queued offline" and will sync shortly. You can still view loaded runs and order details without signal.
The **florist** side of the app needs an internet connection to load and update orders and tasks.
## Common questions
For drivers, yes. Delivery confirmations, photos, and status updates are saved on your device and sent automatically when you reconnect. You can still view loaded runs and order details without signal.
For florists, no. The florist side of the app needs an internet connection to load and update orders and tasks.
The app was designed for phones, and your mileage may vary on tablets.
Yes. Your account can be active on more than one device at a time. Changes sync within a few seconds between devices.
Log out first, then tap **Go back** on the login screen to enter a new Florist Path. You'll need to log in again with your credentials for that shop. If your shop has multiple locations, they're all in the one app — use the [location switcher](#working-across-locations) to move between them. You only need to switch shops to move between separate Digital Florists instances.
Click your name in the top right of the dashboard and press **Mobile App**. You'll see a QR code you can scan from the app, or you can copy the Florist Path shown and type it in manually. If you're still stuck, contact your administrator or Digital Florists support.
## What's next?
The complete guide to deliveries, navigation, and proof of delivery.
How to use the app for orders, scanning, and tasks on the shop floor.
Set up receipt printers, label printers, and cash drawers.