> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Interflora

> Sign in to the Florist Hub once and let Connect pull orders, makeup sheets, and delivery statuses.

**Connect** keeps your Interflora orders and your Digital Florists shop in step. Sign in to the **Florist Hub** once on this device, and Connect handles the rest — pulling new orders, attaching makeup sheets, and picking up delivery statuses as you mark them off in the Hub.

<Info>
  This page is about **receiving** Interflora orders. Sending your own local orders out for Interflora to deliver is a different thing: the **Interflora Partner Service** delivery integration in **Settings** > **Integrations**, not Connect.
</Info>

## What it does

Once you're signed in to Interflora through Connect, the integration runs quietly in the background:

* Pulls incoming relay orders from the Florist Hub into Digital Florists
* Downloads the makeup sheet PDF for each order and attaches it
* Picks up your florist ID automatically so orders are tagged to the right shop
* Reads **Delivered** statuses from the Florist Hub and forwards them to Digital Florists, so your order records stay in sync
* Plays a sound when a new order comes through, so you don't miss one

<Info>
  Connect only **reads** from the Florist Hub — it doesn't update anything on Interflora's side. You still mark orders as Delivered in the Florist Hub yourself; Connect just listens and passes those statuses through to Digital Florists.
</Info>

## Setting it up

You only need to do this once per device. Connect remembers your sign-in between restarts. If you keep more than one Interflora login, save each one — the most recently saved fills the form by default, and the **Saved Interflora logins** picker on the login page lets you switch.

<Steps>
  <Step title="Open Connect and go to the Dashboard">
    Launch Connect. The Dashboard is the screen you land on.
  </Step>

  <Step title="Open the Florist Hub">
    Click **Open Interflora Florist Hub**. A window opens on the Hub login page.
  </Step>

  <Step title="Sign in to Interflora">
    Sign in with your usual Interflora florist credentials, exactly as you would in your browser. Connect then offers to save the login — choose **Save** or **Not now**. Saved logins are encrypted and stored only on this computer, never uploaded, and next time the login form is prefilled for you (you still press sign in yourself).
  </Step>

  <Step title="Confirm you're signed in">
    Once you're in, Connect shows a confirmation that your session is live. You can close the Hub window — the background sync keeps running.
  </Step>
</Steps>

<Tip>
  Enable **Launch at login** in **Advanced settings** so Connect starts with your computer — that way Interflora syncing is running whenever orders come in.
</Tip>

<Info>
  Work with **Interflora Spain** too? It's a separate portal with its own switch under **Additional providers** in **Settings** > **Relay settings**. See [Interflora Spain](/get-started/connect-relay#interflora-spain) on the relay overview.
</Info>

## How orders flow

Here's what happens when a new relay order lands on Interflora:

1. The order appears on the Florist Hub orders page in the usual way.
2. Connect picks the order up, downloads the makeup sheet PDF using your signed-in session, and sends both to Digital Florists.
3. Digital Florists creates the order and attaches the makeup sheet.
4. If the order already exists in Digital Florists, Connect tells you so rather than creating a duplicate — useful when several staff members are working the Hub at once.

## How status sync works

Connect checks the Florist Hub in the background for today's orders. When it sees an order you've marked as **Delivered** on Interflora, it forwards that status to Digital Florists so your order records match.

The flow is one-way: **Florist Hub → Connect → Digital Florists**. Connect doesn't push anything back to Interflora — you still mark statuses in the Hub yourself, exactly as you do now.

<Info>
  Only delivery statuses are forwarded. Earlier statuses like **Accepted** stay on Interflora's side and are reflected in Digital Florists when the order is first created.
</Info>

You can change how often Connect checks in **Settings** > **Relay settings**, or turn the **Enable relay automations** master toggle off to pause syncing entirely until you turn it back on.

## Clearing your Interflora sign-in

If sign-in starts misbehaving, go to **Settings** > **Relay settings** and click **Clear Interflora Sign-In**. Connect wipes its saved Florist Hub session on this device, and you can sign in fresh from the Dashboard.

If an individual order didn't make it through, open the Florist Hub in Connect — a **Retry** banner appears over any orders Connect has flagged so you can resend them from the portal itself.

<Warning>
  Clearing the Interflora session signs you out across every Connect window on this device. You'll need to sign in again from the Dashboard before syncing can resume.
</Warning>

## Common questions

<AccordionGroup>
  <Accordion title="Do I need to keep the Hub window open all day?">
    Yes — Connect needs the Florist Hub window open in the background while it's syncing. Don't close it during the day; you can quit Connect at end of day, and reopen it (and sign in again if prompted) the next morning.
  </Accordion>

  <Accordion title="My sign-in seems to have expired. What do I do?">
    Log back in. If that doesn't work, open **Settings** > **Relay settings**, click **Clear Interflora Sign-In**, and sign in again. If you're still stuck, contact us at [hello@digitalflorists.com](mailto:hello@digitalflorists.com).
  </Accordion>

  <Accordion title="Orders aren't appearing in Digital Florists. What should I check?">
    Confirm you're signed in to the Florist Hub from Connect's Dashboard and that **Enable relay automations** is on in **Settings** > **Relay settings**. If orders still don't come through, contact us at [hello@digitalflorists.com](mailto:hello@digitalflorists.com).
  </Accordion>

  <Accordion title="Can two people use the same Interflora login on different machines?">
    Yes. Each machine signs in independently and keeps its own Connect session. Connect makes sure the same status isn't forwarded twice, so you won't get duplicates in Digital Florists.
  </Accordion>

  <Accordion title="Does Connect change anything on Interflora's side?">
    No. Connect only reads orders and statuses from the Florist Hub. You still mark orders off in Interflora yourself, just as you do today.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Relay overview" icon="arrows-rotate" href="/get-started/connect-relay">
    Back to the relay integration overview.
  </Card>

  <Card title="eFlorist relay" icon="seedling" href="/get-started/connect-relay-eflorist">
    The same integration, for the eFlorist portal.
  </Card>

  <Card title="Connect settings" icon="sliders" href="/get-started/connect-settings">
    Clear a sign-in, change polling, toggle relay automations.
  </Card>
</Columns>