> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital Florists Connect

> A desktop app that connects your printers, cash drawers, and relay portals to Digital Florists.

**Digital Florists Connect** is a small desktop app that runs quietly in the background on your shop computer, bridging your browser to physical hardware and relay portals. It's for any florist who prints receipts or labels, uses a cash drawer, or takes relay orders from Interflora or eFlorist.

## What Connect does

* **Receipt printing** — sends POS receipts to your thermal printer. See [Receipts](/get-started/connect-receipts).
* **Label printing** — prints delivery labels with recipient details, QR code, and order number. See [Label printers](/get-started/connect-label-printers).
* **Cash drawer control** — pops your drawer automatically when a payment goes through. See [Cash drawer](/get-started/connect-cash-drawer).
* **Relay integration** — picks up orders and delivery statuses from [Interflora](/get-started/connect-relay-interflora) and [eFlorist](/get-started/connect-relay-eflorist), and downloads makeup sheets. See [Relay](/get-started/connect-relay).
* **Stays up to date** — Connect quietly updates itself in the background, so you're always on the latest version.

## Platforms

| Platform    | Requirements                                |
| ----------- | ------------------------------------------- |
| **Windows** | Windows 10 or later, 64-bit                 |
| **macOS**   | macOS 12 or later, Apple Silicon (M-series) |

Download Connect from [downloads.florists.digital](https://downloads.florists.digital) or from **Settings** > **Advanced** > **Integrations** > **Connect** in Digital Florists. The same page pairs Connect with your shop, using a connection link or an access token.

## Get started

<Columns cols={2}>
  <Card title="Setup on Mac" icon="apple" href="/get-started/connect-setup-mac">
    Install on Apple Silicon, pair with your shop, and run the setup wizard.
  </Card>

  <Card title="Setup on Windows" icon="windows" href="/get-started/connect-setup-windows">
    Install on Windows 10+, pair with your shop, and run the setup wizard.
  </Card>

  <Card title="Printers" icon="print" href="/get-started/connect-printers">
    Supported receipt and label printers, plus how to connect them.
  </Card>

  <Card title="Relay" icon="arrows-rotate" href="/get-started/connect-relay">
    Automate Interflora and eFlorist order sync.
  </Card>

  <Card title="Settings" icon="sliders" href="/get-started/connect-settings">
    Tweak printer options, relay polling, and other preferences.
  </Card>
</Columns>

## Common questions

<AccordionGroup>
  <Accordion title="Do you support Chromebooks?">
    No. Connect doesn't run on ChromeOS, so on a Chromebook you'd lose receipt printing, cash drawer firing, label printing, and relay sync. The dashboard itself works in the Chrome browser, so a Chromebook is fine as a second device, just not your till. You'll need a Mac or Windows computer to run Connect.
  </Accordion>

  <Accordion title="Does Connect work on Linux?">
    No. Connect is Mac and Windows only.
  </Accordion>

  <Accordion title="Can I run Connect on an iPad or tablet?">
    No — Connect runs on a Mac or Windows computer. You can use the Digital Florists POS on a tablet, but automatic receipt printing isn't supported that way: receipts print through Connect on the computer. The one tablet-to-Connect route is label printing from the [Digital Florists companion app](/get-started/companion-app) over Wi-Fi.
  </Accordion>

  <Accordion title="Do I need Connect on every till?">
    Yes — one copy of Connect per till computer. Each till runs its own setup and points at its own receipt and label printer.
  </Accordion>

  <Accordion title="Does Connect work offline?">
    No. Connect needs an internet connection to talk to Digital Florists, so printing and relay sync won't work without one.
  </Accordion>

  <Accordion title="How much does Connect cost?">
    Nothing extra — Connect is bundled with Digital Florists at no additional cost.
  </Accordion>
</AccordionGroup>

## Staying up to date

Connect downloads new versions automatically in the background. They install the next time you close and reopen the app — there's nothing you need to do. To check manually, open **Settings** > **About** inside Connect.

## Sharing logs with support

If something goes wrong, Connect keeps a record of what it's been doing. Open **Settings** > **Application logs** to view recent activity, search, filter, or open the raw log file. Most florists never need this — but it's the first thing our support team will ask for if you get in touch.

## If Connect isn't running

The single most common reason printing or relay fails is that Connect isn't open. It runs quietly in the background, so it's easy to miss when it's not.

<Tabs>
  <Tab title="Windows">
    1. Look for the **Connect icon** in your **system tray** (bottom-right of the screen, next to the clock). You may need to click the small chevron to reveal hidden icons.
    2. If it's not there, open Connect from your **Start menu**.
    3. Go to **Settings** > **Advanced settings** and tick **Launch at login** so Connect starts automatically with your computer in future.
  </Tab>

  <Tab title="Mac">
    1. Look for the **Connect icon** in your **menu bar** (top-right of the screen).
    2. If it's not there, open Connect from your **Applications** folder.
    3. Go to **Settings** > **Advanced settings** and tick **Launch at login** so Connect starts automatically with your computer in future.
  </Tab>
</Tabs>

<Info>
  Closing the Connect window does not quit the app — it stays running in the background so your POS can still print. To fully quit, right-click the Connect icon and choose **Quit**.
</Info>

### Tray and menu-bar shortcuts

Right-click the Connect icon (Windows tray or Mac menu bar) for quick actions without opening the main window:

| Action                       | What it does                                                                                  |
| ---------------------------- | --------------------------------------------------------------------------------------------- |
| **Open App**                 | Brings the main Connect window to the front.                                                  |
| **Clear Interflora Sign-In** | Wipes the saved Florist Hub session on this device. Use if Interflora sign-in is misbehaving. |
| **Quit**                     | Fully stops Connect (the main window's close button only hides it).                           |

<Info>
  There may be other items in the menu intended for our support team. If you're unsure what something does, leave it alone — support will tell you if they need you to use one.
</Info>

## Troubleshooting

### If Connect crashed or won't open

1. Make sure you don't have **two copies of Connect running** — only one instance is allowed at a time.

   <Tabs>
     <Tab title="Windows">
       Quit any duplicates via **Task Manager**.
     </Tab>

     <Tab title="Mac">
       Quit any duplicates via **Activity Monitor**.
     </Tab>
   </Tabs>

2. Restart your computer — this clears any lingering processes.

3. If Connect still won't open, reinstall it from [downloads.florists.digital](https://downloads.florists.digital). Your settings are preserved.

4. If the crash repeats, grab your support bundle and email us — see [Need help?](#need-help) below.

If the problem started after an update (or an update itself is failing), see [Update issues](#update-issues) below.

## Update issues

Connect checks for updates on launch and regularly after that. Updates download in the background and install when you next quit Connect. For more on how this works, see [Staying up to date](#staying-up-to-date).

<AccordionGroup>
  <Accordion title="Update download fails or won't start">
    1. Check your **internet connection**.
    2. Restart Connect and wait a few minutes — it'll retry automatically.
    3. If the error mentions **disk space**, free up a few hundred MB and try again.
    4. If you're on a corporate or filtered network, [get in touch with support](/get-started/getting-help); we can give your IT team what they need to let Connect through.
  </Accordion>

  <Accordion title="Update downloads but won't install">
    The update installs when you **quit Connect** — not when you close the window. Right-click the Connect icon and choose **Quit**, then reopen Connect to apply the update.

    <Tabs>
      <Tab title="Windows">
        If the installer asks for permission, accept it.
      </Tab>

      <Tab title="Mac">
        If a prompt appears asking you to replace the existing copy, accept it. You may need to **drag the new version to Applications**.
      </Tab>
    </Tabs>
  </Accordion>

  <Accordion title="Update seems stuck or in a loop">
    1. Quit Connect fully (right-click the Connect icon and choose **Quit**).
    2. Reopen Connect. If it's the same version, give it a minute to recheck.
    3. If it's still stuck, download the latest version manually from [downloads.florists.digital](https://downloads.florists.digital) and install over the top — your settings are preserved.
  </Accordion>

  <Accordion title="&#x22;Update signature verification failed&#x22;">
    The download was corrupted in transit. Restart Connect and let it retry automatically, or download the installer manually from [downloads.florists.digital](https://downloads.florists.digital).
  </Accordion>

  <Accordion title="&#x22;Permission denied&#x22; during update (Windows)">
    Right-click Connect and choose **Run as administrator** once, let the update install, then reopen normally. If this keeps happening, your IT policy may be blocking writes to the install folder — contact your IT team.
  </Accordion>
</AccordionGroup>

## When you don't need Connect

<Info>
  Connect only handles thermal receipt printers, label printers, cash drawers, and relay portals. **Worksheets, order documents, and admin printouts** print through your browser's built-in print function and work with any regular office printer — no Connect needed.
</Info>

## Need help?

If you've checked the feature troubleshooting and the issue's still there:

1. In Connect, open **Settings** > **Printers** and click **Copy Support Bundle** under **Support information**. This copies a redacted diagnostics report (printer status, recent activity, and version info) to your clipboard.
2. Email [hello@digitalflorists.com](mailto:hello@digitalflorists.com) with the subject line **"Connect support bundle"**.
3. Paste the bundle into the email and add: what you were trying to do, what happened instead, the printer make/model if relevant, and whether the issue started after an update or change.

<Info>
  The Support Bundle redacts sensitive information before copying. Share it freely.
</Info>