> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started: Shop Staff

> Learn the essentials for taking orders, using the till, and managing your day.

Welcome to Digital Florists. As a member of the shop team, you'll be taking orders, working the till, making up arrangements, and keeping the day running smoothly. This page covers everything you need to know to get started.

<Info>
  Your manager will have set up your account and given you a username and password. If you don't have these yet, ask them before you continue.
</Info>

## Your first day

These are the things to get familiar with on day one.

<Steps>
  <Step title="Log in and explore the dashboard">
    Open Digital Florists in your browser and log in. You'll land on the **Dashboard** — this is your daily home screen. It shows today's orders, delivery counts, collection counts, and any tasks assigned to you.

    Use the date buttons along the top to look ahead to tomorrow or later in the week.

    [Full dashboard guide →](/daily-operations/dashboard)
  </Step>

  <Step title="Understand order statuses">
    Every order moves through a series of statuses: **Unconfirmed → Confirmed → Ready for Fulfilment → Out for Delivery → Fulfilled**. You don't have to use every status — your shop might skip some. But knowing the flow helps you understand where each order is at a glance.

    [How orders work →](/daily-operations/orders)
  </Step>

  <Step title="Work through your first order">
    Click **Create Order** for an everyday order. For event production, open the parent event and create its [event orders](/events/event-orders) instead.

    [Step-by-step everyday order creation →](/daily-operations/creating-an-order)

    <Tip>
      Ask your manager to walk through an order on your first day. If **Create Order** shows a monthly allowance, save practice orders as drafts so they don't use it.
    </Tip>
  </Step>
</Steps>

## Using the till (POS)

If your shop has a point of sale setup, you'll use it for walk-in customers and phone orders. POS opens as a full-screen till where you can browse products, build a cart, and take payment.

<Card title="Point of Sale" icon="shop" href="/daily-operations/pos">
  How to use the till — browsing products, building a cart, and taking payment (cash, card, gift cards, split, and Pay by Order ID).
</Card>

### End of day

If you're closing the shop, you'll need to close the till. This means counting the cash, entering what you've counted, and submitting the session.

<Card title="End of Day" icon="cash-register" href="/daily-operations/pos-end-of-day">
  How to close the till and reconcile your cash at the end of the day.
</Card>

## Deliveries and collections

You'll see delivery and collection orders on the dashboard. If you're involved in planning deliveries or assigning drivers, the delivery guide covers everything.

<Card title="Delivery" icon="truck" href="/daily-operations/delivery">
  Creating delivery runs, assigning drivers, and tracking progress.
</Card>

## The Companion App

Your manager may ask you to install the **Digital Florists App** on your phone. It lets you:

* View today's orders from the shop floor
* Scan QR codes on worksheets to find or update orders
* Mark orders as ready using the **Mark Orders Ready** scanner
* View and complete tasks assigned to you

The app is available on **iPhone** and **Android**. Your manager will give you the Florist Path (your shop's unique code) to get set up.

<Card title="Companion App" icon="mobile-screen" href="/get-started/companion-app">
  Download the app and get signed in.
</Card>

<Tip>
  If you work around water and flowers, a waterproof phone case (£10-20 from Amazon) is a worthwhile investment.
</Tip>

## Printing

Digital Florists can print order worksheets, labels, and receipts. Your manager will have set up the printers — you just need to know where to find the print button.

* **From the dashboard** — select orders and use the **Print** bulk action for worksheets or labels
* **From POS** — receipts print automatically after a sale (if configured)
* **From an order** — open any order and use the print options in the top-right

[Printing and hardware setup →](/get-started/connect)

## Quick reference

Here's what you'll use most, day to day:

<Columns cols={2}>
  <Card title="Dashboard" icon="house" href="/daily-operations/dashboard">
    Your daily command centre.
  </Card>

  <Card title="Creating Orders" icon="plus" href="/daily-operations/creating-an-order">
    Take a new order step by step.
  </Card>

  <Card title="Point of Sale" icon="shop" href="/daily-operations/pos">
    The full-screen till for walk-in sales.
  </Card>

  <Card title="Tasks" icon="list-check" href="/daily-operations/tasks">
    Your to-do list — checklists, statuses, and assignments.
  </Card>

  <Card title="Companion App" icon="mobile-screen" href="/get-started/companion-app">
    Orders and tasks on your phone.
  </Card>

  <Card title="Photography" icon="camera" href="/guides/photography">
    Taking good photos of orders and deliveries.
  </Card>
</Columns>

## Common questions

<AccordionGroup>
  <Accordion title="I can't see something my manager can see — is that normal?">
    Yes. What you can see and do depends on the permissions set on your account — things like financial reports, settings, and team management aren't usually granted to staff by default. If you think you're missing something you need, ask your manager to check your permissions.
  </Accordion>

  <Accordion title="Can I create orders from the app?">
    No — orders are created from the dashboard or POS in your browser. The app is for viewing orders, scanning QR codes, marking orders ready, and managing tasks. On your phone you can use the full Digital Florists platform by going to your shop's URL in a browser.
  </Accordion>

  <Accordion title="What do I do if the till isn't working?">
    Check that you're connected to the internet. If the POS page won't load, try refreshing your browser. If the receipt printer isn't working, check that Digital Florists Connect is running on the computer — look for the green icon in your system tray. If you're still stuck, ask your manager.
  </Accordion>
</AccordionGroup>