# Digital Florists

> Learn how to run your flower shop with Digital Florists — orders, POS, delivery, events, and more.

## Docs

- [Analytics](https://docs.florists.digital/business/analytics.md): See how your shop is performing with charts, metrics, and trends.
- [Areas Overview](https://docs.florists.digital/business/areas.md): See where your orders are coming from, by postcode area or delivery zone.
- [Bulk Invoicing & Statements](https://docs.florists.digital/business/bulk-invoicing.md): Invoice multiple corporate orders at once and send monthly statements.
- [Credit Management](https://docs.florists.digital/business/credit-management.md): Credit notes, manual adjustments, and credit-customer analytics.
- [Deleting a Customer (GDPR)](https://docs.florists.digital/business/customer-delete.md): Handle right-to-be-forgotten requests — what gets removed, what is kept for legal/accounting reasons.
- [Merging Customers](https://docs.florists.digital/business/customer-merge.md): Combine duplicate customer records so order history, loyalty, and credit balances live in one place.
- [Customers](https://docs.florists.digital/business/customers.md): Manage customer profiles, order history, and corporate accounts.
- [End of Day Reports](https://docs.florists.digital/business/eod.md): Review past till sessions and export end-of-day data for accounting.
- [Exports](https://docs.florists.digital/business/exports.md): Download your data as spreadsheets for analysis, marketing, or accounting.
- [Financials](https://docs.florists.digital/business/financials.md): Manage invoicing, payments, credit, and accounting.
- [Insights](https://docs.florists.digital/business/insights.md): Deeper analysis across staff, products, customers, and more.
- [Peak Reporting](https://docs.florists.digital/business/peaks.md): Compare your busiest periods year-on-year and plan for what's coming.
- [Reports](https://docs.florists.digital/business/reports.md): Generate and download detailed reports across every area of your business.
- [Changelog](https://docs.florists.digital/changelog/index.md): Latest updates and improvements to Digital Florists.
- [Courier Orders](https://docs.florists.digital/daily-operations/courier-orders.md): Send orders by courier — labels, tracking numbers, and Saturday handling.
- [Create an Order](https://docs.florists.digital/daily-operations/creating-an-order.md): Step-by-step guide to creating a new order.
- [Your Dashboard](https://docs.florists.digital/daily-operations/dashboard.md): See everything that needs your attention today, all in one place.
- [Delivery](https://docs.florists.digital/daily-operations/delivery.md): Plan delivery runs, optimise routes, and get orders out the door.
- [Delivery History](https://docs.florists.digital/daily-operations/delivery-history.md): Review past delivery runs, punctuality, and driver performance.
- [Tracking & Proof of Delivery](https://docs.florists.digital/daily-operations/delivery-tracking.md): Track your drivers, share live updates with customers, and keep proof-of-delivery photos.
- [Orders](https://docs.florists.digital/daily-operations/orders.md): Everything you need to know about managing your orders.
- [Payment Methods](https://docs.florists.digital/daily-operations/payment-methods.md): The default payment methods, what each setting controls, and how to add your own.
- [Point of Sale](https://docs.florists.digital/daily-operations/pos.md): A fast till interface for walk-in sales, phone orders, and in-store payments.
- [End of Day](https://docs.florists.digital/daily-operations/pos-end-of-day.md): Close your till, count your cash, and review the day's takings.
- [Refunds](https://docs.florists.digital/daily-operations/refunds.md): Process refunds by order, by transaction, or as a standalone adjustment.
- [Repeat Orders](https://docs.florists.digital/daily-operations/repeat-orders.md): Automatically create orders for customers who need flowers on a regular schedule.
- [Repeat Tasks](https://docs.florists.digital/daily-operations/repeat-tasks.md): Automatically create tasks that happen on a regular schedule.
- [Tasks](https://docs.florists.digital/daily-operations/tasks.md): Keep your team organised with a shared task list.
- [Transactions](https://docs.florists.digital/daily-operations/transactions.md): How transactions, payments, and payment statuses work across your shop.
- [Adjustments & Labour](https://docs.florists.digital/events/adjustments-and-labour.md): Add discounts, surcharges, and labour charges to your quotation.
- [Media Library](https://docs.florists.digital/events/attachments-and-photos.md): Upload inspiration photos, mood boards, and reference images for your events.
- [Event Calendar](https://docs.florists.digital/events/calendar.md): View all your events and bookings on one calendar.
- [The Client Portal](https://docs.florists.digital/events/client-portal.md): What your client sees when they open their proposal link.
- [Converting Enquiries to Events](https://docs.florists.digital/events/converting-enquiries.md): Turn a form submission into a full event with pre-filled details.
- [Creating an Event](https://docs.florists.digital/events/creating-an-event.md): Step-by-step guide to creating a new event from an enquiry.
- [Embedding & Sharing](https://docs.florists.digital/events/embedding-forms.md): Add your enquiry form to your website or share it as a standalone link.
- [Enquiry Forms](https://docs.florists.digital/events/enquiry-forms.md): Capture event leads from your website with embeddable enquiry forms.
- [Event Lifecycle](https://docs.florists.digital/events/event-lifecycle.md): How events move from draft to completed — every status explained.
- [Creating Event Orders](https://docs.florists.digital/events/event-orders.md): Turn your quotation items into orders for production and delivery.
- [Building Your Form](https://docs.florists.digital/events/form-builder.md): Choose fields, set requirements, and design your enquiry form.
- [Form Settings](https://docs.florists.digital/events/form-settings.md): Configure notifications, styling, confirmation messages, and field mapping.
- [Hire Items](https://docs.florists.digital/events/hire-items.md): Track reusable equipment and prevent double-booking.
- [Managing Ingredients](https://docs.florists.digital/events/ingredients.md): Add ingredients, set costs, and track price changes.
- [Managing Submissions](https://docs.florists.digital/events/managing-submissions.md): Review, track, and respond to enquiries from your forms.
- [Events & Weddings](https://docs.florists.digital/events/overview.md): Manage weddings, corporate events, and large bookings from enquiry to delivery.
- [Payments & Deposits](https://docs.florists.digital/events/payments-and-deposits.md): Track deposits, payments, and outstanding balances on events.
- [Proposal Themes](https://docs.florists.digital/events/proposal-themes.md): Saved branding presets for the client portal — colours, fonts, and layout per event type.
- [Proposals](https://docs.florists.digital/events/proposals.md): Design and send beautiful proposals that win bookings.
- [Building a Quotation](https://docs.florists.digital/events/quotation-builder.md): Organise your quote into groups, add items, and set pricing.
- [Quotation Templates](https://docs.florists.digital/events/quotation-templates.md): Save and reuse quotation structures for common event types.
- [Quotations](https://docs.florists.digital/events/quotations.md): Price up an event with recipes, ingredients, labour, adjustments, and reusable templates.
- [Recipes & Ingredients](https://docs.florists.digital/events/recipes-and-ingredients.md): Build recipes from ingredients to know exactly what each arrangement costs.
- [Sending a Proposal](https://docs.florists.digital/events/sending-proposals.md): Send proposals by email, SMS, or share the portal link.
- [Venues](https://docs.florists.digital/events/venues.md): Your saved venues — addresses, contacts, and the events you have done there.
- [For Drivers](https://docs.florists.digital/get-started/app-drivers.md): How drivers use the Digital Florists App to manage deliveries.
- [For Florists](https://docs.florists.digital/get-started/app-florists.md): How florists use the Digital Florists App on the shop floor.
- [Digital Florists App](https://docs.florists.digital/get-started/companion-app.md): The mobile app for your drivers and florists.
- [Digital Florists Connect](https://docs.florists.digital/get-started/connect.md): A desktop app that connects your printers, cash drawers, and relay portals to Digital Florists.
- [Cash Drawer](https://docs.florists.digital/get-started/connect-cash-drawer.md): Connect a cash drawer through your receipt printer so it opens automatically when you take a cash payment.
- [Label Printers](https://docs.florists.digital/get-started/connect-label-printers.md): Brother QL and Zebra label printers that work with Digital Florists Connect.
- [Hardware Overview](https://docs.florists.digital/get-started/connect-printers.md): Receipt printers, label printers, cash drawers, and barcode scanners that work with Digital Florists Connect.
- [Receipt Printers](https://docs.florists.digital/get-started/connect-receipt-printers.md): Star Micronics and Epson thermal receipt printers that work with Digital Florists Connect.
- [Receipt Printing](https://docs.florists.digital/get-started/connect-receipts.md): What goes on a printed receipt, plus how to add your logo, pick a font, and match the paper width.
- [Relay Integration](https://docs.florists.digital/get-started/connect-relay.md): Sync Interflora and eFlorist relay orders through Connect.
- [eFlorist](https://docs.florists.digital/get-started/connect-relay-eflorist.md): Pull eFlorist relay orders into Digital Florists from the eFlorist portal.
- [Interflora](https://docs.florists.digital/get-started/connect-relay-interflora.md): Sign in to the Florist Hub once and let Connect pull orders, makeup sheets, and delivery statuses.
- [Barcode Scanners](https://docs.florists.digital/get-started/connect-scanners.md): USB barcode scanners for the POS till — plug in and go.
- [Connect Settings](https://docs.florists.digital/get-started/connect-settings.md): Every setting in the Connect settings panel — what it does and what it defaults to.
- [Setting up Connect on Mac](https://docs.florists.digital/get-started/connect-setup-mac.md): Install Digital Florists Connect on an Apple Silicon Mac and run through the first-time setup wizard.
- [Setting up Connect on Windows](https://docs.florists.digital/get-started/connect-setup-windows.md): Install Digital Florists Connect on Windows 10 or later and run through the first-time setup wizard.
- [Getting Started: Drivers](https://docs.florists.digital/get-started/for-drivers.md): Get the app, view your delivery runs, and complete deliveries.
- [Getting Started: Owners & Managers](https://docs.florists.digital/get-started/for-owners.md): Set up your shop, bring your team on board, and learn the tools you will use every day.
- [Getting Started: Shop Staff](https://docs.florists.digital/get-started/for-staff.md): Learn the essentials for taking orders, using the till, and managing your day.
- [Getting Help](https://docs.florists.digital/get-started/getting-help.md): How to find answers fast — search the docs, watch a walkthrough, or email our support team.
- [Introduction](https://docs.florists.digital/get-started/introduction.md): Everything you need to run your flower shop, all in one place.
- [Quickstart](https://docs.florists.digital/get-started/quickstart.md): Get your shop set up and take your first order.
- [Running Great Consultations](https://docs.florists.digital/guides/event-consultations.md): Make a great first impression and gather everything you need to win the booking.
- [Choosing the Right Hardware](https://docs.florists.digital/guides/hardware-recommendations.md): What computers, tablets, and internet connection you need to run Digital Florists smoothly.
- [Guides & Best Practices](https://docs.florists.digital/guides/index.md): Practical tips to help you get the most out of Digital Florists.
- [Taking Order Photos](https://docs.florists.digital/guides/photography.md): Best practices for delivery proof photos and in-shop order photos.
- [POS Hardware Buying Guide](https://docs.florists.digital/guides/pos-hardware.md): What to buy for your till — approximate prices and where to order in the UK.
- [Account](https://docs.florists.digital/settings/account.md): Your subscription, plan, usage, and billing information.
- [Advanced Settings](https://docs.florists.digital/settings/advanced.md): Where to find integrations, payment methods, notifications, automations, and other operational controls.
- [Audit Logs](https://docs.florists.digital/settings/audit-logs.md): A searchable record of who did what and when, for compliance and incident review.
- [Automations overview](https://docs.florists.digital/settings/automations.md): Set up rules that send emails, texts, and create tasks automatically when things happen in your shop.
- [Actions](https://docs.florists.digital/settings/automations-actions.md): Send emails, text messages, and create tasks automatically when your automations fire.
- [Logs & Troubleshooting](https://docs.florists.digital/settings/automations-logs.md): Check what your automations have done and diagnose issues.
- [Triggers & Conditions](https://docs.florists.digital/settings/automations-triggers.md): Control when your automations fire with triggers and condition filters.
- [Configuration](https://docs.florists.digital/settings/configuration.md): Set up your shop details, opening hours, and business rules.
- [Delivery Slots](https://docs.florists.digital/settings/delivery-slots.md): Set up your delivery time slots, charges, and coverage area.
- [Devices](https://docs.florists.digital/settings/devices.md): Register your POS till, set up printers and cash drawers, and manage multi-till shops.
- [Disaster Recovery](https://docs.florists.digital/settings/disaster-recovery.md): Restore your shop data to an earlier point in time.
- [Gift Cards](https://docs.florists.digital/settings/gift-cards.md): Create, sell, and manage gift cards for your shop.
- [Integrations](https://docs.florists.digital/settings/integrations.md): Connect to relay networks, payment providers, and accounting tools.
- [Legal Documents](https://docs.florists.digital/settings/legal.md): Terms of service, privacy policy, and other public-facing legal text.
- [Locations](https://docs.florists.digital/settings/locations.md): Set up the physical shops and depots that make up your business.
- [Loyalty Programme](https://docs.florists.digital/settings/loyalty.md): Reward your regular customers with points they can spend in your shop.
- [Notifications](https://docs.florists.digital/settings/notifications.md): Control what emails and SMS messages are sent to your customers and team.
- [Notification Events](https://docs.florists.digital/settings/notifications-events.md): Every notification event explained — when it's sent and what it includes.
- [Notification Logs & Troubleshooting](https://docs.florists.digital/settings/notifications-logs.md): View sent notifications, resend messages, and troubleshoot delivery issues.
- [Notification Templates & Branding](https://docs.florists.digital/settings/notifications-templates.md): Edit what your notifications say and how your emails look.
- [Refer a Friend](https://docs.florists.digital/settings/refer-a-friend.md): Invite other florists to Digital Florists and earn account credit.
- [Send to a Friend](https://docs.florists.digital/settings/send-friend.md): Send and receive florist-to-florist orders through the Send-to-a-Friend network.
- [Team](https://docs.florists.digital/settings/team.md): Add team members, assign roles, and control what each person can see and do.
- [Importing Data](https://docs.florists.digital/storefront/imports.md): Bring your products and ingredients into Digital Florists using spreadsheets.
- [Inventory](https://docs.florists.digital/storefront/inventory.md): Track stock levels, manage ingredients, and cost your arrangements.
- [Products](https://docs.florists.digital/storefront/products.md): Manage your product catalogue, variants, and pricing.
- [Promotions](https://docs.florists.digital/storefront/promotions.md): Create discount codes and run campaigns.