> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# About

> Your plan, usage, SMS credits, and account details.

**About** shows your plan, its included allowances, current usage, SMS credit balance, and account details.

<Info>
  **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
</Info>

Administrators can open **Settings** > **About** from the dashboard. Because it sits in Settings, opening it may ask for the settings PIN. The page is read-only — everything on it is set on our side, or driven by your activity. It's the right place to check before asking support about a limit, an SMS allowance, or what your current plan includes.

## Plan

The Plan card shows your current plan and its included features, limits, and allowances:

| Plan item                  | What it controls                                                                           |
| -------------------------- | ------------------------------------------------------------------------------------------ |
| **Team members**           | How many staff accounts you can have.                                                      |
| **Orders per month**       | The monthly order cap on your plan, if any.                                                |
| **Everyday manual orders** | The monthly allowance included with Events plans, with used, remaining, and reset details. |
| **Quotations per month**   | The monthly quotation cap on your plan, if any.                                            |
| **Integrations**           | How many integrations you can connect.                                                     |
| **Locations**              | How many shop locations are included.                                                      |
| **Bundled SMS credits**    | The one-off SMS allowance included with your plan.                                         |
| **SMS credits per month**  | Your recurring monthly SMS allowance.                                                      |
| **SMS rollover months**    | How long unused SMS credit rolls forward.                                                  |

Items you don't see either haven't been set on your plan or aren't shown in this view.

## Usage

The Usage card is a collapsible summary of what your shop has been doing — orders created, customers added, attachments stored, and so on. Open the card to expand the breakdown. Some figures are for awareness; enforced allowances show how much remains and when they reset.

### Events plan order allowance

Events and Enterprise Events include five manually entered everyday orders per calendar month for each licensed location. About shows the allowance, how many you've used, how many remain, and the next reset date.

Event-linked production orders and drafts don't count against it. For the full counting rules, see [how Events and everyday orders fit together](/events/overview#events-plans-and-everyday-orders).

After moving to Events or using the allowance, you can still view and manage existing everyday orders. Choose Complete to add the full Orders product alongside Events. Point of sale can be added only when your plan includes Orders.

## SMS

The SMS card shows your current SMS credit balance for customer notifications:

* **Monthly allowance** — the SMS credits included with your plan each month (or **Unlimited** on plans without a cap).
* **Remaining** — credits still available this cycle.
* **Successful this month** — SMS messages that sent without error.
* **Failed this month** — messages the carrier rejected (bad number, network failure, etc.).
* **Attempts this month** — total send attempts, including both successful and failed.
* **Rollover months** — how long unused credit carries forward.

For how SMS gets used (which notifications send by SMS, customer opt-out, etc.), see [Notifications](/settings/notifications).

## Instance

The Instance card identifies your Digital Florists instance — the metadata support uses to find your data when we're helping you. Include the instance details in any support email or ticket; it saves us asking.

## Common questions

<AccordionGroup>
  <Accordion title="Can I change my plan from this page?">
    No. About is read-only. To change your plan, [get in touch with support](/get-started/getting-help) and we'll talk through the options.
  </Accordion>

  <Accordion title="What happens if I reach a plan limit?">
    The Events manual everyday-order allowance stops new everyday orders once it is used. You can still manage existing orders and create another when the allowance resets. Other figures might be informational. If you're approaching a limit, [get in touch](/get-started/getting-help) to discuss your plan.
  </Accordion>

  <Accordion title="Why is my SMS balance lower than I expected?">
    Failed sends still consume an attempt but don't deduct a credit. Compare **Successful** against **Attempts** on the SMS card to see how the carrier is treating your messages — bad numbers or unsupported regions are common reasons for the gap.
  </Accordion>

  <Accordion title="What counts as usage in this view?">
    It's a snapshot of activity in your instance — orders, customers, attachments, and so on. The exact metrics depend on your plan.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Notifications" icon="bell" href="/settings/notifications">
    Configure the customer notifications that consume SMS credit.
  </Card>

  <Card title="Audit logs" icon="shield-halved" href="/settings/audit-logs">
    See who's done what in your instance.
  </Card>

  <Card title="Disaster recovery" icon="life-ring" href="/settings/disaster-recovery">
    Restore points and how recovery works.
  </Card>

  <Card title="Getting help" icon="life-ring" href="/get-started/getting-help">
    Talk to support — include your instance details.
  </Card>
</Columns>