> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.
# Delivery Slots
> Set up your delivery slots, their charges, and same-day rules.
**Delivery slots** are the delivery options customers and your team choose from on an order, each with its own charge and same-day rules. You decide which slots to offer, and Digital Florists shows the right options on the order form.
**This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
## How delivery slots work
Each slot is a delivery option a customer can pick, such as **Morning**, **Afternoon**, or a named window like **2pm–4pm**. The **Name** is free text, so you decide what each slot means. When an order is created, you choose from the slots you've made available.
You can have as many or as few slots as you like. Some shops keep it simple with one or two slots; others offer several named windows for customers who need flowers at a specific time, like a birthday surprise at lunchtime or flowers arriving before a funeral.
Slots apply to **delivery**, **relay**, and **courier** orders. Collection orders aren't slotted — they're timed by the order's fulfilment date and time and appear under the dashboard **Collection** tab. See [Orders](/daily-operations/orders) for that workflow.
## Setting up your slots
Go to **Settings** > **General** and open the **Delivery Slots** tab.
For each slot, you set:
| Setting | What it controls |
| ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| **Name** | What the customer sees, like "Morning", "Afternoon", or "Timed 2pm–4pm" |
| **Standard Price (Gross)** | The slot's delivery charge. Can be £0 for free delivery |
| **Tax Rate** | The tax rate applied to this slot's charge |
| **Label (AM/PM)** | None, AM, or PM. Drives the **AM/PM** order filter on the dashboard and the AM/PM badges on worksheets. It's a label, not a fixed time cut |
| **Valid From Date** and **Valid To Date** | The date range the slot is offered over, for seasonal or one-off slots like a Valentine's slot. Leave both blank to offer it all year |
| **Is Same Day Delivery Available?** | Whether the slot can be booked for today |
| **Same Day Price (Gross)** | The charge used when an order is for today and placed before the cutoff |
| **Same Day Cutoff Time (HH:MM)** | The latest time an order still counts as same-day for this slot |
### Same-day delivery
Same-day is set on the slot itself, not as a separate slot. Tick **Is Same Day Delivery Available?**, set a **Same Day Cutoff Time**, and give the slot a **Same Day Price**.
While an order is for today and the current time is before the cutoff, the slot charges its **Same Day Price** and shows **(Same Day)** next to its name on the order form. Once the cutoff passes, the slot is still offered for today, but it charges its **Standard Price** and drops the same-day flag. The cutoff doesn't remove today from the date picker.
You can set different cutoffs for different slots. For example:
| Slot | Same-day cutoff |
| --------- | ---------------------- |
| Morning | Not available same-day |
| Afternoon | 12:00 |
| All day | 14:00 |
If you find same-day orders stressful, leave **Is Same Day Delivery Available?** unticked on every slot. Orders will start from the next available date instead.
### Slot pricing
Each slot has a **Standard Price (Gross)**, and optionally a **Same Day Price (Gross)**. The Standard Price lets you charge more for premium windows, for example:
* **Free delivery** on a standard slot to encourage orders
* **Higher charge** for a named timed slot, like "2pm to 4pm"
Same-day pricing lives on a **single slot**, not a second one. When an order is for today and placed before the slot's **Same Day Cutoff Time**, Digital Florists automatically swaps the Standard Price for the **Same Day Price** and flags the slot **(Same Day)**. The rest of the time the Standard Price applies.
Slot charges are the default. Tick **Override Fulfilment Charge** on an individual order to set a different amount, for example if you've agreed a special rate with a regular customer.
## Your coverage area
Your delivery coverage is set per location by postcode prefix under **Settings** > **Locations** — see [Locations](/settings/locations). An address outside your coverage still works: you can confirm it as a normal delivery, or send it on as a relay via [Direct2Florist or Send to a Friend](/settings/integrations).
### Multiple locations
Delivery slots are set once and apply to every shop. Coverage postcodes and most other fulfilment settings are per-location — see [Locations](/settings/locations) for the full breakdown.
## Closed dates and holidays
Closed dates and your opening hours summary are set per location under **Settings** > **Locations** — see [Locations](/settings/locations).
## Common questions
Slots apply to every day. If you need different slots on different days (e.g., no timed deliveries on Saturdays), the workaround today is to keep one set of slots and pause specific ones when you need to. There's no day-of-week toggle on a slot.
Slots don't have a built-in capacity limit. If you're getting too many orders in one time window, consider adding more slots to spread the load, or adjust your same-day cutoff to give yourself more prep time.
Yes, and it's built into a single slot. Set the slot's **Standard Price (Gross)** for normal orders and its **Same Day Price (Gross)** for same-day ones, then tick **Is Same Day Delivery Available?** and set a **Same Day Cutoff Time**. When an order is for today and placed before the cutoff, the slot charges the Same Day Price and shows **(Same Day)**; otherwise it charges the Standard Price. You don't need a second slot.
## What's next?
Learn how to create and manage delivery runs.
Track your drivers and share live updates with customers.
Learn about order types and fulfilment methods.
Per-location coverage postcodes, opening hours, and closed dates.