> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.
# Delivery options
> Set up the delivery choices your team offers customers, price each one and its time window, and pick the option new orders start with.
You pick a **delivery option** on every delivery order, and the choices your team sees are the ones you set up here.
**This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
Go to **Settings** > **General**, open the **Hours & delivery** tab and choose **Delivery options**.
## The options your team sees
Your everyday options list first. Options with dates sit under **Date-specific options**, and options an integration uses sit under **Integration & other options**. Drag one by its handle to change the order your team sees on the order form, and click **Add delivery option** to create one.
An option is shared across all your shops unless you limit it to one shop in **Available for**.
| Setting | What it controls |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Name** | What staff and customers see, such as Standard, Morning, or Timed 2pm to 4pm |
| **Available for** | All shops, or one shop. Only shown when you run more than one |
| **Delivery time** | When the flowers go out: **Anytime**, **Morning**, **Afternoon**, **Evening** or **Timed**. Tick **Set times for this option** to give a named window its own **From** and **To**; Timed takes its own times |
| **Price** | **Fixed price**, **Priced by delivery area**, or **Free** |
| **Tax rate** | The rate applied to the delivery charge |
| **Offered on** | **Order form**, **Point of sale**, or both |
### Pricing an option
Choose **Fixed price** to charge the same amount wherever the flowers go, and put the figure in **Price (inc. tax)**. Tick **Charge a different price for same-day orders** to add a **Same-day price (inc. tax)**. That price applies to orders placed before your same day **Order by** time, set in [Surcharges](/settings/delivery/surcharges).
Choose **Priced by delivery area** to take the charge from the recipient's area instead. Put an amount in **Added to the area price** to charge extra for a premium window, or leave it blank to charge the area price alone. An option priced this way takes its same day extra from [Surcharges](/settings/delivery/surcharges), and it needs at least one [delivery area](/settings/delivery/delivery-areas) before it can price an order.
Choose **Free** and the order carries no delivery charge.
### Morning, afternoon and evening default times
Open **Morning, afternoon & evening default times** to set the clock times behind each named window. Give Morning, Afternoon and Evening a **From** and a **To**. Your team then sees the real range beside the choice on the order form, and delivery runs and collections booked for that part of the day follow it too.
Your opening hours still decide which days and times your team can book.
**Set both Evening times before your team needs them.** Evening is not offered until you have filled in a start and an end. Leave both blank if you do not deliver in the evening. Changing any of these times also moves the window on orders that are already booked.
### Date-specific options
When an option carries a from or to date, your team is only offered it between those dates, so a seasonal option drops off the order form out of season. Those options gather under **Date-specific options**, and stay there once their dates have passed. To offer the same price on other dates, add another option.
### Your default delivery option
Press **Make default** on a row and new orders start with that option. The row is then badged **Default**, and a customer's saved preference still takes priority over it. Press **Remove default** and your team picks an option on every order.
If you run more than one shop, each shop chooses its own in **Default delivery option** in the **Set per shop** band.
### Archiving an option
Press the bin icon on an option's row and confirm **Archive option**. It stops being offered on new orders. Orders you have already taken keep that option and the charge you agreed.
## Common questions
Yes, two ways. Give the option a **Fixed price** higher than your standard one, or leave it **Priced by delivery area** and put the extra in **Added to the area price** so it rides on top of whatever that address costs.
Check four things on the option: that **Order form** is ticked under **Offered on**, that it is available for the shop taking the order, that it is not a date-specific option outside its dates, and that the address and date suit it. The line under the picker gives the reason when a day or an address rules an option out.
No. A collection is timed by its fulfilment date and time and follows your [opening hours and closed days](/settings/delivery/opening-hours), along with the daily collection limit in [Booking rules](/settings/delivery/booking-rules). Delivery options apply to delivery, relay and courier orders.
## What's next?
The hours you work, separate delivery hours, and the days you close.
Where you deliver and what each area costs.
Busy day extras and your same day deadline.
Notice, how far ahead orders go, and what a broken rule does.
See the charge, the warnings and the window as you take an order.