> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Disaster Recovery

> Pull every label, worksheet, and order sheet for a chosen day when something goes wrong with your kit.

**Disaster Recovery** is the page you open when something on your side has gone wrong and you need every piece of paperwork for the day in one place. A label printer that won't talk to Connect, an internet outage at the shop, a laptop that needs replacing mid-shift — Disaster Recovery lets you pick a window, prepare it, and download labels, worksheets, order sheets, delivery pictures, and customer contacts in a few clicks.

<Info>
  **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
</Info>

Find it in [Settings > Advanced](/settings/advanced) under the **Disaster Recovery** tab.

<Info>
  Most florists never need this. It's a safety net for the rare day when your normal printing or order flow isn't working, or when you want to hand a courier a printed run sheet because the driver app is down.
</Info>

## How it works

The page opens on **Today** and prepares your current day's paperwork automatically. From there, pick a different window from the tabs along the top:

* **Today** — every order with a fulfilment date of today.
* **Tomorrow** — every order with a fulfilment date of tomorrow.
* **Next 3 days** — tomorrow through three days ahead.
* **Next 7 days** — tomorrow through seven days ahead.
* **Custom…** — pick any window between tomorrow and seven days from now.

Click the **Prepare** button to build that window. The right-hand panel then unlocks the downloads.

<Note>
  Disaster Recovery only looks forward. It can pull today's paperwork or anything up to a week ahead — it won't pull historical orders. For a record of what was printed or delivered in the past, see [Delivery History](/daily-operations/delivery-history) and [Audit Logs](/settings/audit-logs).
</Note>

## Downloads on offer

Once a window is prepared, the right-hand panel offers:

* **Labels** — every order label in the window, sent to your default label printer via Connect or opened in the browser if Connect isn't set up.
* **Worksheets** — the digital worksheet for each order, opened in a new tab ready to print.
* **Order sheets** — the picker-facing order list for the window.
* **Delivery pictures** — a ZIP of every proof-of-delivery photo for the orders in the window. The count next to the button tells you how many there are; it greys out if there aren't any.
* **Orders CSV (today)** — a flat export of today's fulfilment orders.
* **Customer contacts** — the customer details for today's orders, useful if you need to phone round.

## When to use it

* **Your label printer or Connect is down** and you need to print today's labels through the browser instead.
* **The shop's internet is patchy** — prepare tomorrow's paperwork in advance so the team has paper backups.
* **A courier needs a run sheet** because the driver app isn't usable on their phone.
* **You're handing the shop to a stand-in** and want them to have everything printed and ready before you leave.

## Common questions

<AccordionGroup>
  <Accordion title="Does this change any data?">
    No. Disaster Recovery only reads orders and produces paperwork — it doesn't edit, restore, or delete anything. Each lookup is recorded in [Audit Logs](/settings/audit-logs) so you have a record of who pulled what.
  </Accordion>

  <Accordion title="Why can't I pick a date in the past?">
    Disaster Recovery is designed for paperwork you still need to act on — today's work or work coming up. For historical orders, search [Orders](/daily-operations/orders) directly; you can reprint labels and worksheets from each order's screen.
  </Accordion>

  <Accordion title="How does label printing decide between Connect and the browser?">
    If Connect label printing is set up for your shop, the **Labels** button sends the batch to your default label printer. If not, it opens the labels in a new tab so you can print from the browser.
  </Accordion>

  <Accordion title="What if I can't even reach Digital Florists?">
    If the dashboard itself is unreachable, [get in touch with support](/get-started/getting-help) straight away. Our team can help you get a paper copy of what you need.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Audit logs" icon="shield-halved" href="/settings/audit-logs">
    See every Disaster Recovery lookup, who ran it, and the window they prepared.
  </Card>

  <Card title="Connect" icon="desktop" href="/get-started/connect">
    Set up Connect so labels print straight to your label printer in normal operation.
  </Card>
</Columns>