> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Locations

> Set up the physical shops and depots that make up your business.

A **location** is a physical place your business operates from — a shop, a workroom, a depot. Most florists have one. Some have several. Orders, till sessions, devices, and events are tied to a location so reporting and access stay clean per-shop.

<Info>
  **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
</Info>

## Your locations

Go to **Settings** > **Locations** to see your locations. For each one you can set:

* **Name** — what staff see in the location picker and on reports.
* **Maximum distance** — how far from the shop you're willing to deliver, in your instance's unit of measure (miles or km).
* **Address** — used for delivery route calculations and shown on receipts and invoices.

<Info>
  Digital Florists creates a first location called **Store** when your instance is set up. Most florists run their whole business from this one and only need to update its details.
</Info>

### Adding more locations

If you operate more than one shop, [get in touch with support](/get-started/getting-help) and we'll add the additional locations on our side. We do this manually so we can check pricing, set up your team's access correctly, and make sure your reporting separates cleanly from day one.

## Per-location settings

Open a location from the list to reach its settings page. Settings are grouped into tabs — only tabs with configured options show up:

* **Company** — phone number, email, tax number, opening hours summary, and closed dates. The opening hours field is a free-text summary like `Mon–Sat 9am–5pm, Sun closed` that appears in customer notifications.
* **Fulfilment** — which fulfilment methods this shop offers (delivery, collection, relay, courier), UK postcodes covered, minimum delivery spend, default order status, and auto-print labels for Connect.
* **Notifications** — notification sound, and the review link used in customer notification templates.
* **Events** — event-related settings for this shop.
* **POS & End-of-Day** — back-office payment assignment policy, primary till device, payment-session tagging, PIN-for-orders, and **Auto-Email Receipt When Paid** (off by default).

<Info>
  Timezone, currency, country, and delivery slots are set once for the whole instance under **Settings** > **General**, not per-location. They apply to every shop.
</Info>

## Multiple locations

If you run more than one shop, add a location per shop. Each has its own devices, till sessions, and per-location settings, so reporting separates cleanly by shop.

Staff with access to multiple locations can switch between them from the location picker in the top bar. Assign a team member to as many locations as you need — see [Team](/settings/team) for how location access works.

## Common questions

<AccordionGroup>
  <Accordion title="Can a team member work across multiple locations?">
    Yes. Assign them to as many locations as you need from their team profile. The location picker in the top bar lets them switch between the ones they have access to.
  </Accordion>

  <Accordion title="Do orders move between locations?">
    No. An order belongs to the location it was created at. If you need to fulfil from a different shop, recreate it there.
  </Accordion>

  <Accordion title="Why can't I see the Localisation tab on a location?">
    Localisation (timezone, currency, country, unit of measure) is set once for the whole instance under **Settings** > **General**. Per-location tabs only show up if there's something to configure at the location level.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Team" icon="users" href="/settings/team">
    Add team members and assign them to locations.
  </Card>

  <Card title="Delivery slots" icon="truck" href="/settings/delivery-slots">
    Configure the delivery and collection windows.
  </Card>
</Columns>