> ## Documentation Index > Fetch the complete documentation index at: https://docs.florists.digital/llms.txt > Use this file to discover all available pages before exploring further. # Notification Events > Every notification event explained — when it's sent and what it includes. Each notification is linked to something that happens — like an order being placed or a delivery going out. This page lists every event, when it's sent, which channels it supports, and what data it includes. **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team). ## Order events These are sent when an order changes status. They're the most commonly used notifications. All order events are disabled by default — enable the ones you want to use in **Settings** > **Notifications**. | Event | When it fires | Channels | What's included | Notes | | ------------------------ | --------------------------------------------- | ---------- | ------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Order Created** | A new order is placed | Email, SMS | Order number, customer name, total, delivery/collection date | | | **Order Confirmed** | An order is set to **Confirmed** | Email, SMS | Order number, customer name, fulfilment date and time | By default, new orders are created as **Confirmed**, so this usually fires moments after **Order Created**. Orders that start out unconfirmed (relay orders, or orders from a connected website or marketplace) fire it later, when you confirm them. If confirming is just an internal step for you, there's no need to turn it on | | **Out for Delivery** | Driver starts the delivery run | Email, SMS | Order number, customer/recipient name, delivery address | The default email template includes a live tracking button (`{{button:track_delivery}}`); add `{{tracking.link}}` to the SMS template if you want the link there (it adds roughly 50 characters). Templates you've saved yourself keep their wording. See [sending the link](/daily-operations/delivery-tracking#sending-the-link) | | **Order Fulfilled** | Order is delivered or collected | Email, SMS | Order number, customer name, fulfilment time, loyalty summary | Includes proof-of-delivery photos. Wording switches between "delivered" and "collected" based on fulfilment method | | **Ready for Collection** | Collection order is ready for pickup | Email, SMS | Order number, customer name, opening hours | Only sent for collection orders. Mark the order ready on the collection day and it sends straight away. Mark it ready before the collection day and it's held, then sent at 8am on the collection morning | | **Delivery Carded** | Driver couldn't deliver, left in a safe place | Email, SMS | Order number, recipient name, driver's note | Includes delivery photos if taken | | **Returned to Shop** | Order returned after failed delivery | Email, SMS | Order number, customer/recipient name, driver's note | | | **Order Cancelled** | Order is cancelled | Email, SMS | Order number, customer name, total, cancellation reason | | **Out for Delivery** is one of the most popular notifications. Customers love knowing their flowers are on the way — especially for gifts where the sender is waiting to hear it's arrived. ## Advanced rules Each notification also has **Advanced** settings that control who receives it, by order type, location, and connected platform. See [Recipients](/settings/notifications-recipients#order-type-rules-advanced). ## Event & proposal events These support the event lifecycle — from sending a quote to confirming a booking. | Event | When it fires | Channels | What's included | Notes | | ------------------------ | -------------------------------- | ---------- | -------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------- | | **Proposal Sent** | You send a quotation or proposal | Email, SMS | Customer name, proposal link, access code, quote total, deposit, validity, bank details | The link takes the client to their online portal to review and sign | | **Proposal Accepted** | Client signs and accepts | Email | Customer name, signer name, event date, quote total, deposit, event link | Notifies your team, not the client | | **Finalisation Request** | Event moves to finalisation | Email, SMS | Customer name, event type, date, time, venues, quote total, amount paid, balance due, bank details | | ## Business events Communications that accompany financial documents. These are enabled by default and bypass per-customer opt-outs, so paperwork still reaches the customer. You can disable them in your notification settings if you need to. | Event | When it fires | Channels | Attachment | | ------------------ | ----------------------------------- | ---------- | ------------- | | **Invoice Sent** | An invoice is emailed | Email only | Invoice PDF | | **Statement Sent** | An account statement is emailed | Email only | Statement PDF | | **Receipt Sent** | A receipt is emailed after an order | Email only | Receipt PDF | ## Customer events | Event | When it fires | Channels | Notes | | ---------------------------- | ------------------------------------------- | ---------- | ------------------------------------------------------------------------------------------------------------------------------------- | | **Automatic Order Reminder** | Scheduled reminder for an upcoming occasion | Email, SMS | Disabled by default. Set how many days before each occasion the reminder should be sent in **Settings** > **General** > **Occasions** | | **Freehand Message** | You manually send a one-off message | Email, SMS | Compose anything you want from an order or event | ### Setting up occasion reminders 1. Go to **Settings** > **General** > **Occasions** and click **Edit** on the occasion you want (e.g., Birthday, Anniversary) 2. Add reminder offsets — for example, "7 days before" and "3 days before" 3. When you create an order with that occasion, tick the reminder checkbox to schedule it. To have that box ticked for you whenever you pick an occasion with reminders set up, turn on **Schedule Marketing Reminder by Default** in **Settings** > **General** > **Notifications** 4. Reminders are sent automatically the following year at the intervals you set View and manage scheduled reminders in **Settings** > **Notifications** > **Reminders**. Reminders respect customer marketing preferences. They won't be sent to customers who have opted out of notifications. ## System events | Event | When it fires | Channels | Notes | | ------------------- | ---------------------- | -------------------------- | --------------------------------------------------------------------------------------------------------------------- | | **Order Worksheet** | A new order is created | Email (to your shop inbox) | Sends the worksheet PDF to your location's email address. Internal only — customers never see it. Cannot be disabled. | This email also gives you an independent copy of each order, kept in your own inbox and separate from Digital Florists' systems. If your dashboard is ever unavailable, you can still open these emails and work from the attached worksheets. It builds up automatically alongside [Disaster Recovery](/settings/disaster-recovery), which gathers the same kind of paperwork on demand from inside the dashboard. ## Common questions Yes. Each channel is toggled independently per event. You might want email confirmations but not text messages, for example. Only for occasions where you've configured reminder offsets. Go to **Settings** > **General** > **Occasions** and add offsets to the ones you want (e.g., Birthday, Anniversary). Yes. Expand any event in **Settings** > **Notifications**, click into the template, and use the **Preview** button to see what it looks like with example information filled in. ## What's next? How notifications work in Digital Florists, and how to enable or disable events. Edit what your notifications say and how they look.