> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Control what emails and SMS messages are sent to your customers and team.

Notifications are the emails and text messages that Digital Florists sends automatically when something happens, like an order being confirmed, a delivery going out, or a proposal being sent. You control which notifications are active, what they say, and how they look.

<Info>
  **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
</Info>

## How notifications work

Each notification is tied to an **event** — something that happens in Digital Florists. When the event occurs, Digital Florists checks your notification settings and sends the right message by email or text.

For example:

* A customer places an order. **Order Created** can email or text them a confirmation.
* An order is delivered. **Order Fulfilled** can email the customer with proof-of-delivery photos.

You don't have to use them all. You turn each notification on or off and control who receives it on the [Recipients](/settings/notifications-recipients) page.

## Email and text messages

Notifications can be sent via two channels:

| Channel   | What it supports                                                                                        |
| --------- | ------------------------------------------------------------------------------------------------------- |
| **Email** | Rich content with your branding, images, buttons, and attachments (receipts, invoices, delivery photos) |
| **SMS**   | Short text messages. Requires an SMS plan with available credits.                                       |

You can turn email and text messages on or off separately for each notification.

<Info>
  Text messages need an active SMS plan with available credits. If you've run out, SMS notifications stop sending until your allowance refreshes or you top up.
</Info>

## Notification categories

Notifications are grouped into five categories:

| Category                 | What it covers                                                                                                   |
| ------------------------ | ---------------------------------------------------------------------------------------------------------------- |
| **Orders**               | Status updates as an order moves from placed to delivered or collected. The most commonly used notifications.    |
| **Events and proposals** | Key stages of a wedding or event, from sending a proposal through to finalisation.                               |
| **Business**             | The paperwork that accompanies invoices, statements, and receipts. On by default and bypasses customer opt-outs. |
| **Customers**            | Engagement messages and one-off notes you send to a customer by hand.                                            |
| **System**               | Internal messages for your team about orders that are ready to make up.                                          |

[See the full event reference →](/settings/notifications-events)

## Common questions

<AccordionGroup>
  <Accordion title="Can I turn off all notifications?">
    Yes. Each notification can be turned off separately for email and text messages, including the business notifications (invoices, statements, receipts).
  </Accordion>

  <Accordion title="Do customers see every notification I've enabled?">
    Only the ones relevant to their order. A customer with a delivery order won't receive a "Ready for Collection" message, for example.
  </Accordion>

  <Accordion title="Can I use different wording for delivery vs collection orders?">
    Yes. Each notification event supports separate templates for delivery, collection, relay, and courier orders. See the [templates guide](/settings/notifications-templates).
  </Accordion>

  <Accordion title="How do I check if a notification was sent?">
    Go to **Settings** > **Notifications** > **Logs** to see a history of sent and failed notifications. You can also see the notification log on individual orders. See the [logs guide](/settings/notifications-logs).
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Events Reference" icon="bolt" href="/settings/notifications-events">
    Every notification event explained: when it's sent, what information it includes, and how to configure it.
  </Card>

  <Card title="Recipients" icon="user-check" href="/settings/notifications-recipients">
    Turn notifications on or off and control who receives them: per-customer opt-outs, per-order silencing, funeral defaults, and order-type rules.
  </Card>

  <Card title="Templates & Branding" icon="palette" href="/settings/notifications-templates">
    Edit your notification content, customise your email design, and use template variables.
  </Card>

  <Card title="Logs & Troubleshooting" icon="list-check" href="/settings/notifications-logs">
    View sent notifications, resend messages, troubleshoot delivery issues, and send a one-off message.
  </Card>
</Columns>