> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Methods

> Choose where your team can take each payment method, on orders and events and at each till, and add, rename or archive your own.

**Payment Methods** decides how customers can pay you and where your team can take each method: on orders and events, and at each till.

<Info>
  **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
</Info>

Go to **Settings** > **Advanced** > **Payment Methods**. Each method has a row with a switch under **Orders & Events**, a switch for each till and **Options** at the end. A switch saves as soon as you press it. When point of sale is part of your plan, a second tab, [Card Readers](/settings/card-readers), holds the card readers at your tills.

## The methods you start with

Every new shop starts with these seven.

| Method | What it's for |
| - | - |
| **Cash** | Notes and coins. Every shop keeps its cash method. |
| **Card** | A card payment taken on your own card machine, which staff record against the sale. |
| **Pay on Fulfilment** | The customer pays when the order is delivered or collected. It's offered on orders only, never at a till or on an event. |
| **Bank Transfer** | Staff record it once the money is in your bank. |
| **Cheque** | Staff record the cheque they've been given. |
| **Account** | Charged to a customer's credit account and invoiced later. It's only offered when the customer has a credit account. See [Account customers](/business/account-customers). |
| **Gift Card** | Takes the payment from a gift card's balance, using the card's code and PIN. |

Connecting a card provider such as [Dojo](/settings/integrations/dojo) or Stripe adds its own methods, which you set up and switch off in [Integrations](/settings/integrations). Methods a website or ordering network added for the orders it sends are folded under **Integration & Other Methods** at the foot of the list, because staff rarely take them.

<Info>
  **Loyalty** isn't a payment method. A loyalty reward comes off the order total before payment, and the rest is paid with one of these methods. See [Loyalty](/settings/loyalty).
</Info>

## Choosing where each method is offered

* **Orders & Events** switches a method on for orders and events together. An event offers what orders offer, apart from **Pay on Fulfilment**.
* **A till's switch** decides whether that till offers the method. Each till keeps its own list, and the payment methods on **Edit Device** in [Devices](/settings/devices) change the same list.
* **A card reader's method**, such as Dojo Card Terminal, shows **Paired** under the till its reader is paired with and **Not used** under the rest. Pair readers on the [Card Readers](/settings/card-readers) tab.

Drag a method by its handle to change the order your team sees the methods in, or select the handle and use the arrow keys.

## Adding a payment method

<Steps>
  <Step title="Open Add Payment Method">
    Click **Add Payment Method** at the top of the page.
  </Step>

  <Step title="Choose what it is">
    Under **What is it?**, choose **Recorded by staff** for a payment taken some other way, such as a voucher, or **Separate card machine** for a card terminal Digital Florists doesn't control. **On account** and **Pay on Fulfilment** are there too, but a shop keeps one of each, so they're unavailable while you already have one.
  </Step>

  <Step title="Name it and add it">
    Give it a **Name** your team will recognise and click **Add Payment Method**. It starts switched on for **Orders & Events** and off at every till, so switch on the tills that should offer it.
  </Step>
</Steps>

A refund on a **Separate card machine** payment is made on that card machine first. To take cards through Dojo or Stripe, set them up in [Integrations](/settings/integrations) instead.

## Renaming a method and cash-up

Click **Options** on a method's row to rename it and choose how it's handled at cash-up, then click **Save Changes**.

* **Name** is what your team sees. Any method can be renamed, including one an integration added, and the integration still finds it.
* **What it is** can change until the method has taken a payment. After that it's fixed: add a new method and archive the old one instead.
* **Count at cash up** asks your team to enter what the method took when they close the till. **Show a banked box** adds a box for the amount paid into the bank.
* **Customers can pay it online** appears on a method a customer can pay from an online payment link, and offers it on the page the link opens.

<Warning>
  Changing **Count at cash up** or **Show a banked box** changes what your team counts at [End of Day](/daily-operations/pos-end-of-day). If you're not sure what a change will do, [get in touch with support](/get-started/getting-help) before you save.
</Warning>

## Archiving a method

Open the method's **Options**, click **Archive** and confirm with **Archive Method**. Your team stops seeing it on orders, events and every till, and its payments stay in your reports, refunds and End of Day.

Archived methods are listed under **Archived**. Click **Restore** to bring one back, offered where it was before.

Some methods can't be archived, and **Options** says why: the shop's cash method, a method an integration added while that integration is switched on, and the only method a till offers.

## Common questions

<AccordionGroup>
  <Accordion title="Staff see a message that a method is not offered on this till.">
    The message reads, for example:

    > Card is not offered on this till. Change this in Settings > Payment Methods.

    Switch the method on under that till's name on **Payment Methods**, or tick it on the till's **Edit Device** page. A method that's off under **Orders & Events** is refused on orders and events in the same way.
  </Accordion>

  <Accordion title="Why isn't Account offered for this customer?">
    **Account** is only offered when the customer has a credit account. Open the customer and check their **Account Type** is **Credit Customer**. See [Account customers](/business/account-customers).
  </Accordion>

  <Accordion title="Why can't I offer Pay on Fulfilment at the till?">
    The customer pays **Pay on Fulfilment** orders when they're delivered or collected, so it's never taken at a till or on an event. It's offered on orders only.
  </Accordion>

  <Accordion title="Can I delete a payment method?">
    Archive it instead. It stops being offered anywhere, its payments stay in your reports, refunds and End of Day, and you can restore it later.
  </Accordion>

  <Accordion title="Do methods I add appear in reports?">
    Yes. They work like the methods you started with and appear in your End of Day report, financial exports and transaction history.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Card Readers" icon="credit-card" href="/settings/card-readers">
    Pair each card reader with the till it sits beside.
  </Card>

  <Card title="Devices" icon="desktop" href="/settings/devices">
    Register your tills and choose the methods each one offers.
  </Card>

  <Card title="Point of Sale" icon="cash-register" href="/daily-operations/pos">
    Take payments at the till, including gift cards and split payments.
  </Card>

  <Card title="Transactions" icon="receipt" href="/daily-operations/transactions">
    How payments and payment statuses work across your shop.
  </Card>
</Columns>