> ## Documentation Index
> Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Terminals

> Register the card readers on your counter, pair each one with a till, and keep the list in step with your payment provider.

**Payment Terminals** is where you register the card readers in your shop and pair each one with the till it sits beside, so a card sale goes to the right machine without the cashier choosing.

<Info>
  **This page covers features gated by Admin-tier permissions** — typically Settings access. Admins have these by default; your administrator can adjust who has them in [Settings > Team](/settings/team).
</Info>

Go to **Settings** > **Advanced** > **Payment Terminals**. Each terminal is listed with its label, till, **Status** and **Last seen** time, with **Edit** and **Deprovision** on the row.

## Before you start

Terminals come from your card payment provider, so connect that first. With [Dojo](/settings/integrations/dojo) connected and switched on, a **Sync from Dojo** button appears next to **Register Terminal** and the terminals on your Dojo account can be pulled in with one click. Without it, the page still lets you register a terminal by hand, but nothing can send a payment to it.

## Registering a terminal

Click **Register Terminal** and fill in the screen that opens.

| Field                      | What goes in it                                                                                       |
| -------------------------- | ----------------------------------------------------------------------------------------------------- |
| **Provider**               | The card payment provider the terminal belongs to.                                                    |
| **Location**               | The shop the terminal sits in. Once a terminal has taken a payment, its location is fixed.            |
| **Terminal serial**        | The serial printed on the device.                                                                     |
| **Provider terminal ID**   | The provider's own ID for that terminal, from their dashboard.                                        |
| **Label**                  | What staff see when they pick a terminal, such as Front counter.                                      |
| **Paired till (optional)** | The till this terminal sits beside. A till holds one active terminal per provider at a time.          |
| **Status**                 | **Active** so cashiers can send payments to it. **Inactive** takes it out of use without removing it. |

Click **Register terminal** and the row appears in the list.

Pair a terminal to a till wherever a counter has its own machine. When a cashier takes a card payment on that till, the amount goes straight to the paired terminal. Leave a terminal unpaired and the cashier picks it from the list at payment time.

<Info>
  A terminal's location can't change once it has taken a payment. To move it to another shop, deprovision it and register the device again against the new location.
</Info>

## Syncing terminals from Dojo

Click **Sync from Dojo** to pull in the terminals on your Dojo account. Any terminal that isn't in your list yet is registered against your first location, set to **Active** and left unpaired, with a label made from its terminal ID. Open it with **Edit** to give it a better label and pair it to a till.

Each row's **Status** column carries two badges: the status you set, and what Dojo last reported for that terminal. Sync again to refresh the second badge and the **Last seen** time. A terminal that has dropped off your Dojo account shows **Missing** rather than disappearing, so you can see it has gone.

## Removing a terminal

Click **Deprovision** on the row and confirm. Cashiers can't send payments to that terminal any more, and it leaves the list.

To take a terminal out of use for a while without removing it, open it with **Edit** and set **Status** to **Inactive** instead.

## Common questions

<AccordionGroup>
  <Accordion title="Why can't I see Sync from Dojo?">
    The button only appears once the Dojo integration is connected and switched on under **Settings** > **Advanced** > **Integrations**. See [Connecting Dojo](/settings/integrations/dojo#connecting-dojo).
  </Accordion>

  <Accordion title="The till says no active terminal is registered.">
    Open **Payment Terminals**, click **Sync from Dojo**, and check the terminal you want shows **Active**. If it isn't listed at all, add it with **Register Terminal**.
  </Accordion>

  <Accordion title="Can I pair two terminals to the same till?">
    One active terminal per provider on each till. To swap the terminal a till uses, set the old one to **Inactive** or change its paired till, then pair the new one.
  </Accordion>

  <Accordion title="I deprovisioned a terminal by mistake.">
    Register it again with the same **Provider terminal ID** and its record comes back. Its location has to match the one it had if it has taken payments before.
  </Accordion>
</AccordionGroup>

## What's next?

<Columns cols={2}>
  <Card title="Dojo" icon="credit-card" href="/settings/integrations/dojo">
    Connect Dojo and take a card payment on a terminal at the till.
  </Card>

  <Card title="Devices" icon="desktop" href="/settings/devices">
    Register each till as a device before pairing a terminal to it.
  </Card>

  <Card title="Point of Sale" icon="cash-register" href="/daily-operations/pos">
    Ringing a sale through the till and taking the payment.
  </Card>

  <Card title="Payment Methods" icon="wallet" href="/daily-operations/payment-methods">
    How the card terminal payment method appears to staff.
  </Card>
</Columns>