For the reasoning behind this, see the hardware overview. The short version: we’d rather look at your basket before you spend, than have the wrong box arrive on launch day.
Email your basket to hello@digitalflorists.com and we’ll come back to you, usually within one working day.
What to send
Paste this into one email:
- Product links for every item you’re planning to buy.
- Your shop name and how we know you (existing customer, on a trial, or signed up but not started).
- How many tills you’re setting up.
If you’re buying from a local PC shop and they’ve quoted a custom build, forward the quote.
What we check
- Computer fit. We compare the spec sheet against the Choose your computer checklist.
- Peripherals. Receipt printer, label printer, drawer, and scanner are sense-checked against the tested list and the protocols Connect uses. The final confirmation comes once Connect is installed and the kit is plugged in.
- Common gotchas. The list of hardware that doesn’t work with Connect lives on the hub. If anything in your basket falls into that list, we’ll flag it and suggest the alternative.
- Missing parts. The right paper roll, the cable from cash drawer to printer, a scanner if your workflow needs one.
A good basket looks like this
A good basket is a list of product links. One link each for your receipt printer, cash drawer, label printer, scanner, computer, and monitor. Tell us how many tills and that’s enough for us to check.
A pseudo-example:
- [link to a receipt printer]
- [link to a cash drawer]
- [link to a label printer]
- [link to a scanner]
- [link to a computer]
- [link to a monitor]
Plus one line: “two tills.”
A bad basket looks like this
An all-in-one Android POS terminal with a built-in printer, a Bluetooth label printer, and a refurbished Chromebook for the second till.
None of that will work with Connect. We’ll tell you why and point you at Tested kit.
Already bought the wrong thing? Send it anyway. Most UK suppliers accept returns within 14 to 30 days, and we’d rather flag it now than later.
