This page covers features gated by Manager-tier permissions. Managers and Admins have these by default; your administrator can adjust who has them in Settings > Team.
Standard vs credit customers
Every customer is one of two types, set on the customer’s edit screen under Account Type.| Account Type | What it means |
|---|---|
| Standard Customer | The default for retail customers — walk-ins, phone orders, website orders. They pay at the time of the order. |
| Credit Customer | A business or trade customer with a credit account. Their orders can be paid to Account at checkout and invoiced later from the Business page. |
Editing a customer’s account type is part of the standard customer edit screen and doesn’t require the Invoices (Manage) permission. Anyone who can edit customers can promote a standard customer to a credit account. The downstream Business features (invoicing, reconciliation, statements) are where the manager-tier gate kicks in.
Credit account details
These are the fields you set on a credit customer and what each one controls.| Field | What it does |
|---|---|
| Accounts Software Code | An optional reference you choose for matching this customer to your external accounting software. Feeds the customer reference column in the Sage-formatted accounting export. |
| Payment Terms (days) | The number of days an invoice is due from the invoice date. A free numeric field (any value from 0 to 365), not a fixed Net 30 / Net 60 picker. Defaults to 30 days for new credit customers. Shown on the invoice PDF as a line item. |
| Account Discount % | A percentage discount automatically applied to every order this customer places. Stacks on top of any active promotion, applied after the promotion. |
| Account Delivery Charge | A custom delivery fee that overrides the standard slot charge for this customer. Tick the disabled option to remove delivery charges from this customer’s orders entirely. |
| Account Delivery Slot | A default pre-selected when creating a new order for this customer. Useful if a corporate customer always wants the same slot, for example a standing 9am hotel run. |
The Account payment method
Account is a payment method on the till and order form, just like Cash or Card — but it only appears in the picker when the selected customer is a credit account.Setting it up once
You configure the Account method in your payments list, not on each customer.Open Settings > Advanced > Payments
Each payment method on this screen has its own toggles for where it appears (POS, orders) and what kind of method it is.
Tick the Account toggle on a payment method
The Account toggle marks a payment method as an account/credit method. Most shops have a single payment method called Account with this toggle on.
What happens when an order is paid to Account
Taking payment as Account does three things:- The order is flagged as an account order and added to the customer’s open balance.
- It appears on the Business page under the customer’s Not Invoiced tab, ready to invoice.
- No money is taken — the balance is settled later when you invoice the customer and they pay against that invoice.
Orders created from an event can’t be paid to Account on the order itself — events have their own invoicing path. If you try, you’ll get a prompt telling you to invoice the event instead.
PO numbers on orders
When a credit customer wants their Purchase Order (PO) number on the invoice, enter it in the PO Number field in the payments section of the order form. The field shows up automatically for credit customers and prints on the invoice PDF as a separate line. By default the field only appears for credit customers. If you also want to capture PO numbers on retail orders (for example, you sell to small businesses who occasionally pay by card but still want a PO reference), turn on Allow Purchase Order for All Orders in your dashboard settings. With that on, the field appears on every order form regardless of customer type.How a credit customer flows through the system
Once the customer is set up, the workflow is:Take the order as normal
Create the order against the credit customer. The Account Discount and any default delivery slot pre-fill from their profile.
Pay to Account at checkout
Pick the Account payment method. Enter a PO number if the customer provided one.
Fulfil the order
The order goes through its normal lifecycle (confirmed, ready, out for delivery, fulfilled). Nothing about Account changes the day-to-day workflow.
Invoice from the Business page
When you’re ready to bill — usually at month-end — go to Business, open the customer, and either invoice individual orders from the Not Invoiced tab or run Invoicing across all your account customers at once.
Reconcile the payment
When the customer pays the invoice (typically by bank transfer), reconcile it from their Unreconciled Invoices tab. Available credit notes and credit balances can be applied alongside the cash payment. See Credit Management for the credit side.
Common questions
Can I have different payment terms for different customers?
Can I have different payment terms for different customers?
Yes. Payment Terms (days) is set per customer on their edit screen, so one corporate customer can be on 30 days and another on 60 days. There’s no global default beyond the initial 30 applied when a customer is first marked as credit.
How do I waive delivery charges for a corporate customer?
How do I waive delivery charges for a corporate customer?
On the customer’s edit screen, find Account Delivery Charge and tick the option that disables it. Their orders will no longer include the standard slot delivery charge. Set a positive value instead if you want to charge them a custom rate.
Where does the Accounts Software Code go?
Where does the Accounts Software Code go?
It’s used as the customer reference on the Sage-formatted accounting export (Analytics > Export > Financial & Accounting > Accounting Export). It’s a reference field only — Digital Florists doesn’t sync to your accounting software directly. See Reports > Financials & Accounting for the export flow.
Why doesn't Account show up at checkout?
Why doesn't Account show up at checkout?
The Account payment method only appears when the order’s customer is a credit account. If you can’t see it, check the customer’s Account Type on their profile and make sure it’s set to Credit Customer. Also check Settings > Advanced > Payments to confirm at least one method has the Account toggle turned on.
Can a customer be both retail and on account?
Can a customer be both retail and on account?
Each customer profile has one Account Type. If a regular retail customer occasionally wants to be invoiced, the simplest pattern is to switch them to Credit Customer so they can pay to Account when they want, and pay by card the rest of the time (card still appears in the picker alongside Account for credit customers).
Does the Account Discount apply to promotions too?
Does the Account Discount apply to promotions too?
The Account Discount is applied after any active promotion, on top of the discounted subtotal. So a customer with a 10% account discount and an order with a 20% promotion gets the promotion first, then the 10% off the promoted price.
What’s next?
Invoicing
Invoice all your account customers’ orders in one batch and send month-end statements.
Credit Management
Credit notes, manual adjustments, and applying credit at reconciliation.
Financials
The accounting export, invoice setup, and where everything fits together.
Payment Methods
The full reference for setting up Account, Card, Cash, and custom methods.