This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
How delivery slots work
Each slot is a delivery option a customer can pick, such as Morning, Afternoon, or a named window like 2pm–4pm. The Name is free text, so you decide what each slot means. When an order is created, you choose from the slots you’ve made available. You can have as many or as few slots as you like. Some shops keep it simple with one or two slots; others offer several named windows for customers who need flowers at a specific time, like a birthday surprise at lunchtime or flowers arriving before a funeral.Slots apply to delivery, relay, and courier orders. Collection orders aren’t slotted — they’re timed by the order’s fulfilment date and time and appear under the dashboard Collection tab. See Orders for that workflow.
Setting up your slots
Go to Settings > General and open the Delivery Slots tab. For each slot, you set:Same-day delivery
Same-day is set on the slot itself, not as a separate slot. Tick Is Same Day Delivery Available?, set a Same Day Cutoff Time, and give the slot a Same Day Price. While an order is for today and the current time is before the cutoff, the slot charges its Same Day Price and shows (Same Day) next to its name on the order form. Once the cutoff passes, the slot is still offered for today, but it charges its Standard Price and drops the same-day flag. The cutoff doesn’t remove today from the date picker. You can set different cutoffs for different slots. For example:Slot pricing
Each slot has a Standard Price (Gross), and optionally a Same Day Price (Gross). The Standard Price lets you charge more for premium windows, for example:- Free delivery on a standard slot to encourage orders
- Higher charge for a named timed slot, like “2pm to 4pm”
Slot charges are the default. Tick Override Fulfilment Charge on an individual order to set a different amount, for example if you’ve agreed a special rate with a regular customer.
Your coverage area
Your delivery coverage is set per location by postcode prefix under Settings > Locations — see Locations. An address outside your coverage still works: you can confirm it as a normal delivery, or send it on as a relay via Direct2Florist or Send to a Friend.Multiple locations
Delivery slots are set once and apply to every shop. Coverage postcodes and most other fulfilment settings are per-location — see Locations for the full breakdown.Closed dates and holidays
Closed dates and your opening hours summary are set per location under Settings > Locations — see Locations.Common questions
Can I have different slots for different days of the week?
Can I have different slots for different days of the week?
Slots apply to every day. If you need different slots on different days (e.g., no timed deliveries on Saturdays), the workaround today is to keep one set of slots and pause specific ones when you need to. There’s no day-of-week toggle on a slot.
Is there a limit to how many orders can go in one slot?
Is there a limit to how many orders can go in one slot?
Slots don’t have a built-in capacity limit. If you’re getting too many orders in one time window, consider adding more slots to spread the load, or adjust your same-day cutoff to give yourself more prep time.
Can I charge different prices for same-day vs next-day delivery?
Can I charge different prices for same-day vs next-day delivery?
Yes, and it’s built into a single slot. Set the slot’s Standard Price (Gross) for normal orders and its Same Day Price (Gross) for same-day ones, then tick Is Same Day Delivery Available? and set a Same Day Cutoff Time. When an order is for today and placed before the cutoff, the slot charges the Same Day Price and shows (Same Day); otherwise it charges the Standard Price. You don’t need a second slot.
What’s next?
Delivery Runs
Learn how to create and manage delivery runs.
Tracking & Proof of Delivery
Track your drivers and share live updates with customers.
Orders
Learn about order types and fulfilment methods.
Locations
Per-location coverage postcodes, opening hours, and closed dates.