
How events work
Every event follows a journey from the first enquiry through to the event day. Here’s what that looks like:Enquiry
A customer gets in touch about their wedding, corporate function, or special event. You create an event to start tracking it.
Consultation
You meet the client to discuss their vision, colours, style, and budget. Record their preferences, colour palette, and any inspiration images on the event.
Build quotation
Use the quotation builder to create a detailed, itemised breakdown. Add recipes, set pricing, and include labour and adjustments.
Send proposal
Design a beautiful proposal and send it to the client via their Client Portal. They can review everything online at their own pace.
Booked
The client accepts the proposal, agrees to your terms, and pays their deposit. The event is now confirmed and any hire items are reserved for that date.
Finalisation
In the weeks before the event, confirm final numbers, make any last changes to the flowers, and send the final balance invoice.
Create orders
Create orders from your quotation items. These appear on your dashboard so your team can prepare them as part of their normal workflow.
For a detailed breakdown of every status an event passes through, see Event Lifecycle.
Event details
Each event has a details page where you can see and manage everything about the booking.
- View and update the client’s contact details and venue information
- Set the event date and event time
- Record the client’s colour palette and style preferences
- Add notes from consultations and conversations
- View the linked proposal, orders, and invoices
- See the full activity timeline with status changes, payments, and communications
Event types
Events are categorised by type so you can track different kinds of bookings:- Wedding — your core event type, with full proposal and quotation support
- Funeral — for larger tribute work that needs planning (smaller tributes are typically handled as regular orders)
- Corporate — conferences, office flowers, recurring corporate contracts
- Custom types — create your own event types in Settings to match your business
Common questions
Can I manage funerals as events?
Can I manage funerals as events?
Yes. While smaller tributes are typically handled as individual orders, larger funeral commissions with multiple arrangements benefit from the quotation and proposal workflow. Create a “Funeral” event type to track them.
Can a client change their mind after accepting?
Can a client change their mind after accepting?
Yes. You can update the quotation and proposal at any time before the event. If the client wants to add or remove items, make the changes and republish the proposal. You may need to adjust the balance owed.
How do I track deposits and payments?
How do I track deposits and payments?
Each event tracks payments separately. See Payments & Deposits for the full guide.
What's the difference between events and regular orders?
What's the difference between events and regular orders?
Regular orders are for day-to-day sales — walk-ins, phone orders, online orders. Events are for larger bookings that need consultations, detailed quotations, proposals, and longer planning timelines.
What’s next?
Creating an Event
Step-by-step guide to creating your first event.
Event Lifecycle
Every status explained, from draft to completed.
Quotation Builder
Build detailed, itemised quotations.
Proposals
Design and send proposals that win bookings.
Event Orders
Turn quotation items into production orders.
Event Calendar
View all events and check availability.