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Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

Use this file to discover all available pages before exploring further.

Stuck on something? There are a few ways to get unstuck — most of them faster than waiting on an email.

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Search the docs

Press Cmd+K (Mac) or Ctrl+K (Windows) from any page to open the search bar. Type a feature name, a setting, or even the wording of an error message — the search covers every guide, troubleshooting note, and common question across the docs.
If you’re not sure what something is called, search for what you’re trying to do — “send a delivery update”, “refund a card payment”, “import products”. Pages are tagged with the verbs customers actually use.

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Check the page you’re already on

Most feature pages end with a Common questions section covering the issues we see most often. Before reaching out, scroll to the bottom of the page you’re working from — there’s a good chance the answer is already there.

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Watch a walkthrough

Step-by-step video walkthroughs cover setup, daily workflows, and one-off tasks like end-of-day cashups or sending a wedding proposal. Browse the full library on our YouTube channel — most videos are under five minutes.

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Your WhatsApp group

Every Digital Florists shop has a private WhatsApp group with our support team. Drop a message in there for quick questions, screenshots from the shop floor, or anything you’d usually fire off in a short email — it’s often the fastest way to get a reply. For longer reports, anything with multiple attachments, or anything you want a written record of (bug reports, account changes, billing), email hello@digitalflorists.com instead.
If your shop isn’t in a WhatsApp group with us yet, email hello@digitalflorists.com and we’ll sort it.

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Email support

For anything the docs don’t cover, email us at hello@digitalflorists.com. To help us help you faster, include:
  • A short description of what you were trying to do
  • What happened instead
  • A screenshot if it’s visual — drag a PNG straight into your email
  • The order number, customer name, or event you were working on
We respond within a few hours during UK business days, and we prioritise anything blocking your shop — payment failures, the app not loading, or orders that won’t send.
If it’s urgent, say so in the subject line. We jump on these first.

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Stay in the loop

  • Changelog — every new feature, change, and fix, with dates
  • Blog — product updates, peak-period advice, and longer reads
  • Best Practices — how to get the most out of photography, consultations, and your hardware

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Common questions

Email support runs during UK business days. We prioritise anything blocking your shop and respond to those first. For setup and onboarding, we’re happy to jump on a call — mention it in your email and we’ll book a time.
Use your shop’s WhatsApp group for quick questions, screenshots, or short back-and-forth — it’s usually the fastest way to get an answer from the team. Use email for longer reports, anything with multiple attachments, anything sensitive, or anything you want a written record of (bug reports, account changes, billing).
Email hello@digitalflorists.com with what you were doing, what you expected, and what happened instead. A screenshot and the rough time it happened both help — we can pull the matching entry from our logs.
Yes — and please do. Email hello@digitalflorists.com with the use case: what you’re trying to do and where the current setup falls short. A lot of what’s in Digital Florists started as a request from a florist.
Email hello@digitalflorists.com with URGENT in the subject line and a short description of what’s happening. If you can take orders on paper in the meantime, do — we’ll help you back-fill them into Digital Florists once the issue is fixed.
The Changelog lists everything that’s shipped — new features, changes, and fixes — with dates.

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What’s next?

Quickstart

Five steps to get your shop ready for its first order.

Best Practices

Longer how-tos on photography, consultations, and hardware.

Changelog

See what’s new and what’s changed.

YouTube Tutorials

Watch short, focused walkthroughs of every key feature.
Last modified on May 17, 2026