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You can create an order manually via the Create Order button.
1. Customer & Recipient
* Customer: The person paying for the order. You can search existing customers or add a new one instantly.
* Recipient: Who is receiving the flowers?
* Same as Customer: For self-purchases.
* New Contact: Add a new name and address.
2. Order Details
* Order Type:
* Gift: Standard bouquet or arrangement.
* Funeral: Requires a Funeral Director name and precise service time.
* Corporate: For business clients.
* Fulfilment Method:
* Delivery: Standard local delivery.
* Collection: Customer picks up from the shop.
* Relay: Send the order to another florist (e.g., via Direct2Florist).
* Courier: Send via DPD/Royal Mail (requires ShipStation/Shiptheory integration).
3. Products
Search for products by name or SKU.
* Stock Check: The system warns you if you’re overselling a stock-tracked item.
* Custom Items: Add a “Florist Choice” or bespoke item with a custom price on the fly.
4. Payments
* Take Payment Now: Process card validation immediately.
* Pay Later: Send a payment link to the customer via email/SMS.
* Account: Charge to a corporate account (invoice monthly).
Managing Orders
Order Statuses
* Unconfirmed: Needs approval (common for web orders).
* Confirmed: Accepted and in the queue.
* Ready for Fulfilment: Made and waiting.
* Fulfilled: Delivered or collected.
Editing Orders
You can edit an order until it is fulfilled.
> [!WARNING]
> Changing the price of a paid order will require a refund or additional payment.
Repeat Orders
Set up a subscription or recurring order (e.g., “Weekly Reception Flowers”).
* Frequency: Daily, Weekly, Monthly.
* Automation: The system automatically generates a new order X days before it’s due. 
