For Drivers

Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

Use this file to discover all available pages before exploring further.

This guide covers everything your delivery drivers need to know about using the Digital Florists App, from loading a run to confirming each delivery with photos.

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Your dashboard

When you open the app as a driver, you’ll see Your Delivery Runs. This is a list of all delivery runs assigned to you. Each run shows its name, the number of stops, and its status. Pull down to refresh the list. If you don’t have any runs yet, the list is empty. Runs are created on the dashboard by your shop team, or you can build one yourself using Scan & Deliver.

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Viewing a delivery run

Tap a run to see all your stops listed in order. Each stop shows:

• Order number and stop number in the sequence
• Recipient name and delivery address
• Time slot for the delivery
• Number of items in the order
• Order status (Confirmed, Ready, Out for Delivery, Delivered)
• Occasion type (Birthday, Sympathy, Anniversary, etc.)

Orders and tasks are listed together in the run. Task deliveries show the task name instead of an order number.

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Starting and completing a run

When you’re ready to head out, tap Start Run and confirm it’s you when prompted. The run then starts. As you complete each delivery, the progress updates on the shop’s dashboard within a few seconds. When every stop is done, tap Finish run.

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Aborting a run

If you can’t finish the run — a vehicle breakdown, a recall to the shop — tap Abort run. Any undelivered stops are marked as incomplete and stay with the shop to sort out. Use this rather than Finish run when you’ve stopped short of delivering everything.

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Reordering stops

If you need to change the delivery order, tap Reorder to drag and drop stops into a new sequence.

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Route summary and map

While viewing a run you can:

• Tap Route details to see a summary screen with start location, every stop, end location, projected return time, and a tally of any ID-check stops.
• Tap Show map to see the route polyline drawn over the area.
• Use the Return home navigation button (when the run has an end location set) to get directions back to the shop after the last delivery.

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Viewing an order

Tap any stop to see the full order details:

• Recipient name with a Call recipient button to phone them directly
• Customer name (the person who placed the order) with a separate Call customer button
• Delivery address with a what3words location if available
• Delivery note highlighted in amber if the customer left special instructions
• Items list showing each product and quantity
• Occasion (Birthday, Sympathy, etc.)

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Navigation

Tap Open in Maps to get directions to the delivery address. The app opens your preferred maps app (Google Maps, Waze, Apple Maps, or others installed on your phone).

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Choosing how addresses are sent

Go to Settings > Navigation to control how the app sends addresses to your maps app. This matters more than you’d think — some maps apps (especially Google Maps) struggle with house names like “Rose Cottage” or “The Old Barn”, and can send you to the wrong place entirely.

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Choosing your maps app

Under Map Provider, pick which app opens when you tap navigate. You can choose Google Maps, Apple Maps, Waze, or any other maps app installed on your phone. Set it to Ask every time if you want to pick each trip.

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Reporting an address issue

If an address is wrong, hard to find, or has access problems, tap the flag icon next to the navigation button. Pick the reason that best describes the problem:

• No results in my maps app — your sat nav couldn’t find the address at all.
• Wrong address — the address you arrived at isn’t where the recipient lives.
• Pin in wrong place — the maps app dropped its pin somewhere other than the real building.
• Routed incorrectly — the navigation took you the wrong way (one-way streets, closed roads, etc.).

Add notes if you can. Reports go to the Digital Florists team to investigate — we use them to fix routing, postcode, or geocoding issues at the source, so future deliveries to this address don’t hit the same problem. The shop isn’t notified directly, so if the address record itself needs updating (e.g., recipient gave the wrong details), tell your shop separately.

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Completing a delivery

When you arrive at the address and hand over the flowers:

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Age-restricted items (ID check)

Some orders include items that need a recipient over 18 — champagne, wine, or anything similar. The app flags these clearly:

• A red ID Check Required banner appears on the order screen.
• A summary on the route details screen tells you how many of the stops in this run need an ID check, so you can prep before you set off.
• Tick the age verification confirmation to confirm you saw the recipient’s ID and they’re 18 or over before completing the delivery.

If the recipient can’t show ID or isn’t over 18, don’t tick the box. Use the Couldn’t deliver flow with a note explaining why.

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What happens after delivery

After confirming a delivery, what happens next depends on your Delivery Workflow setting:

• Go back to delivery run returns you to your list of stops (this is the default)
• Stay on order keeps you on the order screen
• Go to next stop automatically opens the next stop in your run

You can change this in Settings > Delivery Workflow.

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When you can’t deliver

If the recipient isn’t home or you can’t complete the delivery, tap Can’t deliver, add a note explaining why, and optionally mark the order as carded or schedule it to redeliver tomorrow. The note stays with the order history.

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Adding extra delivery photos

If you need to add more photos after the initial delivery (or add photos at any point during the run), use the Add Delivery Photos screen. You can take new photos or choose from your library.

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Scan & Deliver

Scan & Deliver lets you build a delivery run on the fly by scanning order QR codes. This is useful when you’re loading the van and want to create a run from the orders you’re actually taking.

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Task deliveries

Some stops in your run might be tasks rather than orders — for example, dropping documents at a venue or picking up supplies. Tasks show a task name and description instead of order details. The confirmation flow is simpler than an order delivery:

• No photos are accepted on task stops.
• Add a delivery note if there’s anything worth recording — the field is labelled “Notes for the shop (optional)” in the app. For anything urgent or time-sensitive, call or message your shop directly.
• Tap Mark as complete. Your GPS location is captured at the moment of completion so the shop can verify the task was confirmed at the right address.

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Background location tracking

The app can share your location with the dashboard while you’re on an active run — every 20–30 seconds while a run is active. This lets the shop see where you are, how far through the run you are, and estimate arrival times. How to enable it:

1. Go to Settings > Location & Tracking
2. Tap the button to enable background location
3. When your phone asks, allow location access Always (iOS) or All the time (Android)
4. Make sure Precise location is enabled

Location tracking only runs while you have an active delivery run. When you finish or have no runs, tracking stops automatically. If your dashboard shows a background-tracking banner, tap it to enable tracking. You can dismiss the banner for 24 hours if you prefer not to be reminded.

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Signing in with a QR code

To make it easier for drivers to log in, you can generate a QR code from the dashboard:

1. Click your name in the top right of the dashboard.
2. Click Mobile App in the dropdown.
3. A QR code appears that auto-fills your florist path and username — the driver scans it from the app’s login screen and just needs to enter their password.

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Common questions

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What’s next?