Skip to main content
This guide covers everything your delivery drivers need to know about using the Digital Florists App, from loading a run to confirming each delivery with photos.

​
Your dashboard

When you open the app as a driver, you’ll see Your Delivery Runs. This is a list of all delivery runs assigned to you. Each run shows its name, the number of stops, and its status. Pull down to refresh the list. If you don’t have any runs yet, you’ll see “No delivery runs found.” Runs are created on the dashboard by your shop team, or you can build one yourself using Scan & Deliver.
If you see a banner about background tracking, tap it to enable location sharing. This lets the shop see your progress in real time while you’re on a run. It only tracks your location during active runs.

​
Viewing a delivery run

Tap a run to see all your stops listed in order. Each stop shows:
  • Order number and stop number in the sequence
  • Recipient name and delivery address
  • Time slot for the delivery
  • Number of items in the order
  • Order status (Confirmed, Ready, Out for Delivery, Delivered)
  • Occasion type (Birthday, Sympathy, Anniversary, etc.)
Orders and tasks are listed together in the run. Task deliveries show the task name instead of an order number.

​
Starting and completing a run

When you’re ready to head out, start the run. As you complete each delivery, the progress updates in real time on the shop’s dashboard. When every stop is done, you can finish the run.

​
Reordering stops

If you need to change the delivery order (for example, to skip a stop and come back later), tap Reorder to drag and drop stops into a new sequence.

​
Viewing an order

Tap any stop to see the full order details:
  • Recipient name with a Call recipient button to phone them directly
  • Customer name (the person who placed the order) with a separate Call customer button
  • Delivery address with a what3words location if available
  • Delivery note highlighted in amber if the customer left special instructions
  • Items list showing each product and quantity
  • Occasion (Birthday, Sympathy, etc.)
Tap Open in Maps to get directions to the delivery address. The app opens your preferred maps app (Google Maps, Waze, Apple Maps, or others installed on your phone).

​
Choosing how addresses are sent

Go to Settings > Navigation to control how the app sends addresses to your maps app. This matters more than you’d think — some maps apps (especially Google Maps) struggle with house names like “Rose Cottage” or “The Old Barn”, and can send you to the wrong place entirely.

Full address

Sends the complete street address exactly as it appears on the order. This is the default and works well for most deliveries with a house number.

Postcode only

Navigates to just the postcode area. Use this if you’re having problems with house names confusing your sat nav — it gets you to the right street, and you find the house from there.

Ask every time

Shows you the full address and postcode options before each navigation, so you can decide on the spot. Good if you want to stay in control.

Exact coordinates

Uses the precise GPS coordinates from our routing system. The most accurate option, but your maps app won’t show a street name — just a pin on the map.
Most drivers start with Full address. If you notice your maps app regularly takes you to the wrong spot for house-name addresses, switch to Postcode only or Ask every time.

​
Choosing your maps app

Under Map Provider, pick which app opens when you tap navigate. You can choose Google Maps, Apple Maps, Waze, or any other maps app installed on your phone. Set it to Ask every time if you want to pick each trip.

​
Reporting an address issue

If an address is wrong, hard to find, or has access problems (like a locked gate or missing house number), tap the flag icon next to the navigation button. This creates a report so the shop can update the address for next time.

​
Completing a delivery

When you arrive at the address and hand over the flowers:
1

Open the order

Tap the stop in your run to see the full order details. Check the recipient name, address, and any delivery notes.
2

Tap Confirm Delivery

This opens the delivery confirmation screen showing the recipient name and address at the top.
3

Take a photo

Tap Take photo to use your camera, or Photo library to choose an existing image. You can add multiple photos. Each photo appears as a thumbnail that you can tap to remove if needed.Photos are shared with the customer as proof of delivery.
If your shop doesn’t require photos for every delivery, you can tick Photo not required to skip this step. Your admin controls this setting.
4

Add delivery details

  • Tick Delivery carded if you left a card through the door (you’ll need to add a delivery note explaining where you left it)
  • Add a delivery note if needed. These notes may be shared with the customer.
5

Mark as delivered

Tap Mark as delivered. Your location is captured automatically, the photos upload, and the dashboard updates in real time.If you’re offline, the confirmation is saved and sends automatically when you’re back online. You’ll see a message confirming it’s been “queued offline.”

​
What happens after delivery

After confirming a delivery, what happens next depends on your Delivery Workflow setting:
  • Go back to delivery run returns you to your list of stops (this is the default)
  • Stay on order keeps you on the order screen
  • Go to next stop automatically opens the next stop in your run
You can change this in Settings > Delivery Workflow.

​
When you can’t deliver

If the recipient isn’t home or you can’t complete the delivery, tap Remove from Run on the order screen. You’ll be asked to:
  1. Add a note explaining why (required). For example: “Customer not home” or “Gate locked, no access.”
  2. Optionally tick Mark as carded if you left a card through the door
  3. Optionally tick Redeliver tomorrow to move the order to tomorrow’s schedule
The note is kept with the order history so the shop can follow up.

​
Adding extra delivery photos

If you need to add more photos after the initial delivery (or add photos at any point during the run), use the Add Delivery Photos screen. You can take new photos or choose from your library.

​
Scan & Deliver

Scan & Deliver lets you build a delivery run on the fly by scanning order QR codes. This is useful when you’re loading the van and want to create a run from the orders you’re actually taking.
1

Tap Scan & Deliver

From your driver dashboard, tap the Scan & Deliver button at the bottom of the screen.
2

Scan order QR codes

Point your camera at the QR code on each order’s worksheet or label. The app scans it automatically.
  • Green flash means the order was found and added
  • Red flash means the order wasn’t found
  • Yellow flash means you’ve already scanned that order
  • The app vibrates with each scan so you know it registered
You’ll see a running count of Scanned and Not Found orders. Tap either count to see the full list.
3

Enter an order manually

If a QR code won’t scan, tap Enter Order ID to type the order number manually.
4

Finish scanning

When you’ve scanned everything, tap Finish Scan. Give the run a name (it defaults to today’s date and time of day, like “08-03-2026 Morning Delivery Run”), choose a store location, and create the run.
You can change the fulfilment date at the top of the scan screen if you’re scanning orders for a different day. Changing the date resets your scanned list.

​
Task deliveries

Some stops in your run might be tasks rather than orders. Tasks show a task name and description instead of order details. When you arrive at a task delivery location, you can confirm it in the same way as an order delivery.

​
Background location tracking

The app can share your location with the dashboard in real time while you’re on an active run. This lets the shop see where you are, how far through the run you are, and estimate arrival times. How to enable it:
  1. Go to Settings > Location & Tracking
  2. Tap the button to enable background location
  3. When your phone asks, allow location access Always (iOS) or All the time (Android)
  4. Make sure Precise location is enabled
Location tracking only runs while you have an active delivery run. When you finish or have no runs, tracking stops automatically. If you see a banner on your dashboard saying “Background tracking is off”, tap it to enable it. You can dismiss the banner for 24 hours if you prefer not to be reminded.

​
Signing in with a QR code

To make it easier for drivers to log in, you can generate a QR code from the dashboard:
  1. Go to the Delivery section on your dashboard
  2. On the right-hand side, click Launch Help and select the user
  3. A QR code appears that auto-fills your florist path and username — the driver just needs to enter their password
If a driver has forgotten their password, go to Settings > Team, click Edit on their user, and set a new password. They can use it immediately.

​
Common questions

No. The app runs in the background, so you can switch to your navigation app and come back when you arrive at each stop. If background location is enabled, your position continues to update even when the app isn’t on screen.
You can still see your loaded run and delivery details. Delivery confirmations, photos, and status updates are saved on your device and send automatically when you’re back online.
Yes. On the order details screen, you’ll see Call recipient and Call customer buttons if phone numbers are available. Tapping these opens your phone’s dialler.
what3words divides the world into 3m x 3m squares, each with a unique three-word address (like ///filled.count.soap). If the delivery address has a what3words location, it appears on the order screen for extra precision.
Yes. Open the order and tap Remove from Run. You’ll need to add a note explaining why. You can also mark it as carded or set it to redeliver tomorrow.
It means you confirmed a delivery while offline. The confirmation (including photos) is saved on your device and will send automatically when you reconnect. You don’t need to do anything.
Go to Settings > Navigation > Map Provider and choose your preferred app from the list. You can also set it to “Ask every time” to pick each trip.

​
What’s next?

Digital Florists App

Back to the app overview, download links, and setup.

For Florists

How florists use the app on the shop floor.

Delivery

How delivery runs are created and managed on the dashboard.
Last modified on March 11, 2026