Download
- App Store (iPhone and iPad)
- Google Play (Android)
Setting up the app
Enter your Florist Path
When you first open the app, you’ll see a screen asking for your Florist Path. This is the unique identifier for your shop. To find it, click your name in the top right of the dashboard and press Mobile App. You’ll see a QR code and your Florist Path.You can either type your path manually or tap Scan QR from Digital Florists to scan the QR code from your dashboard. The QR code fills in your path and username automatically.
Log in with your credentials
Enter your username and password. These are the same credentials you use to log into the Digital Florists dashboard. If you can’t log in, ask your shop admin to check your account in Settings > Team.
Start using the app
After logging in, what you see depends on your role and permissions:
- Drivers land on the Driver tab showing their delivery runs and a Scan & Deliver button
- Florists land on the Florist tab with quick-access cards for orders, tasks, and scanning
What each role can do
Drivers
- View and manage delivery runs assigned to them
- See each stop’s recipient name, address, time slot, and order items
- Open directions in Google Maps, Waze, or Apple Maps
- Call the recipient or customer directly from the order screen
- Capture proof-of-delivery photos and mark orders as delivered
- Mark deliveries as carded, remove orders from a run, or flag address issues
- Use Scan & Deliver to scan order QR codes and build a delivery run on the fly
- Enable background location tracking so the shop can see their progress in real time
Florists
- View today’s orders with summary counts for Confirmed, Ready, and Delivering
- Browse forward order dates to see what’s coming up, and check for unconfirmed orders that arrived overnight from your website
- Filter orders by fulfilment method (Delivery, Collection, Relay, Courier)
- Switch between My Orders and All Orders when order assignments are enabled
- Scan order QR codes to quickly find an order
- Use Mark Orders Ready to scan orders and set them to Ready status with optional photo capture
- View and complete tasks, check off checklist items, and create new tasks for the team
You can’t confirm unconfirmed orders from the app — you’ll need to do that on the dashboard where you can print worksheets and take any other actions the order might need. The app shows unconfirmed orders so you can see what’s coming in, but confirming is a dashboard-only action.
Permissions
What appears in the app depends on the permissions set for each team member. Your shop admin controls these in Settings > Team on the dashboard. Common permission combinations:| Role | What they see |
|---|---|
| Driver | Driver tab only (delivery runs, scan & deliver) |
| Florist | Florist tab only (orders, tasks, scanning) |
| Driver + Florist | Both tabs (can switch between them) |
| Admin / Manager | Both tabs with full order management |
App settings
Tap the gear icon in the top corner to open Settings. The settings available depend on your role:- Location & Tracking - Enable background location so the shop can see where you are during a delivery run. This only tracks your location while you have an active run.
- Delivery Workflow - Choose what happens after you mark an order as delivered: go back to the run, stay on the order, or jump to the next stop.
- Navigation - Choose how addresses are sent to your maps app (full address, postcode only, exact coordinates, or ask every time). You can also pick your preferred map app.
- Offline Updates - View and manage any delivery confirmations that were saved while you were offline. These send automatically when you’re back online.
Offline support
For drivers, the app queues your updates when you lose signal. Delivery confirmations, photos, and status changes are saved on your device and sent automatically when you’re back online. You’ll see a confirmation that your update has been “queued offline” and will sync shortly. You can still view loaded runs and order details without signal. The florist side of the app needs an internet connection to load and update orders and tasks.Common questions
Does the app work offline?
Does the app work offline?
For drivers, yes. Delivery confirmations, photos, and status updates are saved on your device and sent automatically when you reconnect. You can still view loaded runs and order details without signal.For florists, no. The florist side of the app needs an internet connection to load and update orders and tasks.
Can I use it on a tablet?
Can I use it on a tablet?
Yes. The app works on phones and tablets running iOS or Android.
Can I be logged in on multiple devices?
Can I be logged in on multiple devices?
Yes. Your account can be active on more than one device at a time. Changes sync in real time.
How do I switch to a different shop?
How do I switch to a different shop?
Log out first, then tap Go back on the login screen to enter a new Florist Path. You’ll need to log in again with your credentials for that shop.
The app says it can't find my florist
The app says it can't find my florist
Click your name in the top right of the dashboard and press Mobile App. You’ll see a QR code you can scan from the app, or you can copy the Florist Path shown and type it in manually. If you’re still stuck, contact your shop admin or Digital Florists support.
What’s next?
For Drivers
The complete guide to deliveries, navigation, and proof of delivery.
For Florists
How to use the app for orders, scanning, and tasks on the shop floor.
Digital Florists Connect
Set up receipt printers, label printers, and cash drawers.