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The Audit Logs record who signed in and who made key changes across your shop. They’re the first place to look when something looks wrong and you need to know how it got that way. You’ll find them under Settings > Advanced > Audit Logs.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.

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What’s logged

Each entry shows the event type, the user (or driver), the time, and a short description of what changed. The audit log covers actions such as:
  • Sign-in activity: successful logins, failed attempts, and blocked attempts.
  • Support sessions: when Digital Florists support signs in or out of your shop.
  • Customers: created, updated, merged, or deleted.
  • Customer addresses and contacts: created, updated, or removed.
  • Orders: cancellations, reopens, label prints, location changes, attachments.
  • Transactions: voids and unvoids.
  • Team: new team members and profile updates.
  • Settings: changes to payment methods, locations, tax rates, delivery slots, occasions, banners, promotions, categories, and similar reference data.
  • Data exports: when financial or end-of-day reports are exported.
Not every action in the product writes to the audit log. If a specific change isn’t appearing, get in touch with support and they can confirm whether that part of Digital Florists is covered.

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Searching and filtering

The table sits on the Settings > Advanced > Audit Logs page, with the most recent entries at the top. You can:
  • Search by event type, message text, username, driver name, IP address, or the entry’s Identifier.
  • Filter by User, Driver, Event Type, Outcome or Date.
  • Sort by ID or Created At.
For free-text search across an order’s history, the order itself usually has more readable context than the audit log. Check there first.

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Retention

Entries aren’t deleted on a schedule and the page is read-only, with no edit or delete control in the dashboard. If you need to share a slice with an external auditor, get in touch with support and they can help pull the records you need.

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Common questions

Read events aren’t logged. The audit log covers changes and sign-in activity only.
Coverage varies from one area to another. Some areas write detailed entries, others don’t write any. If you can’t find what you expected, get in touch with support with the order or record details and they can check.
Get in touch with support with the entry ID and a short description, and we’ll take a closer look.

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What’s next?

Team

Manage roles and permissions.

Disaster recovery

Pull a day’s labels, worksheets, and order sheets when printing isn’t working.
Last modified on September 15, 2026