This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Plan
The Plan card shows your current plan and its included features, limits, and allowances:
Items you don’t see either haven’t been set on your plan or aren’t shown in this view.
Usage
The Usage card is a collapsible summary of what your shop has been doing — orders created, customers added, attachments stored, and so on. Open the card to expand the breakdown. Some figures are for awareness; enforced allowances show how much remains and when they reset.Events plan order allowance
Events and Enterprise Events include five manually entered everyday orders per calendar month for each licensed location. About shows the allowance, how many you’ve used, how many remain, and the next reset date. Event-linked production orders and drafts don’t count against it. For the full counting rules, see how Events and everyday orders fit together. After moving to Events or using the allowance, you can still view and manage existing everyday orders. Choose Complete to add the full Orders product alongside Events. Point of sale can be added only when your plan includes Orders.SMS
The SMS card shows your current SMS credit balance for customer notifications:- Monthly allowance — the SMS credits included with your plan each month (or Unlimited on plans without a cap).
- Remaining — credits still available this cycle.
- Successful this month — SMS messages that sent without error.
- Failed this month — messages the carrier rejected (bad number, network failure, etc.).
- Attempts this month — total send attempts, including both successful and failed.
- Rollover months — how long unused credit carries forward.
Instance
The Instance card identifies your Digital Florists instance — the metadata support uses to find your data when we’re helping you. Include the instance details in any support email or ticket; it saves us asking.Common questions
Can I change my plan from this page?
Can I change my plan from this page?
No. About is read-only. To change your plan, get in touch with support and we’ll talk through the options.
What happens if I reach a plan limit?
What happens if I reach a plan limit?
The Events manual everyday-order allowance stops new everyday orders once it is used. You can still manage existing orders and create another when the allowance resets. Other figures might be informational. If you’re approaching a limit, get in touch to discuss your plan.
Why is my SMS balance lower than I expected?
Why is my SMS balance lower than I expected?
Failed sends still consume an attempt but don’t deduct a credit. Compare Successful against Attempts on the SMS card to see how the carrier is treating your messages — bad numbers or unsupported regions are common reasons for the gap.
What counts as usage in this view?
What counts as usage in this view?
It’s a snapshot of activity in your instance — orders, customers, attachments, and so on. The exact metrics depend on your plan.
What’s next?
Notifications
Configure the customer notifications that consume SMS credit.
Audit logs
See who’s done what in your instance.
Disaster recovery
Restore points and how recovery works.
Getting help
Talk to support — include your instance details.