This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Plan
The Plan card shows the name of your current plan and the entitlements it carries. Entitlements are limits or allowances tied to your plan — typically:| Entitlement | What it limits |
|---|---|
| Team members | How many staff accounts you can have. |
| Orders per month | The monthly order cap on your plan, if any. |
| Quotations per month | The monthly quotation cap on your plan, if any. |
| Integrations | How many integrations you can connect. |
| Locations | How many shop locations are included. |
| Bundled SMS credits | The one-off SMS allowance included with your plan. |
| SMS credits per month | Your recurring monthly SMS allowance. |
| SMS rollover months | How long unused SMS credit rolls forward. |
Usage
The Usage card is a collapsible summary of what your shop has been doing — orders created, customers added, attachments stored, and so on. Open the card to expand the breakdown. This view is for awareness, not enforcement.SMS
The SMS card shows your current SMS credit balance for customer notifications:- Monthly allowance — the SMS credits included with your plan each month (or Unlimited on plans without a cap).
- Remaining — credits still available this cycle.
- Successful this month — SMS messages that sent without error.
- Failed this month — messages the carrier rejected (bad number, network failure, etc.).
- Attempts this month — total send attempts, including both successful and failed.
- Rollover months — how long unused credit carries forward.
Instance
The Instance card identifies your Digital Florists instance — the metadata support uses to find your data when we’re helping you. Include the instance details in any support email or ticket; it saves us asking.Common questions
Can I change my plan from this page?
Can I change my plan from this page?
No. About is read-only. To change your plan, get in touch with support and we’ll talk through the options.
What happens if I exceed an entitlement?
What happens if I exceed an entitlement?
Most entitlements are advisory — you’ll see them on this page so you can see how much headroom you have. If you’re approaching a cap, get in touch; it’s usually easier to discuss your plan than to retroactively fix an issue.
Why is my SMS balance lower than I expected?
Why is my SMS balance lower than I expected?
Failed sends still consume an attempt but don’t deduct a credit. Compare Successful against Attempts on the SMS card to see how the carrier is treating your messages — bad numbers or unsupported regions are common reasons for the gap.
What counts as usage in this view?
What counts as usage in this view?
It’s a snapshot of activity in your instance — orders, customers, attachments, and so on. The exact metrics depend on your plan.
What’s next?
Notifications
Configure the customer notifications that consume SMS credit.
Audit logs
See who’s done what in your instance.
Disaster recovery
Restore points and how recovery works.
Getting help
Talk to support — include your instance details.