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Disaster Recovery is the page you open when something on your side has gone wrong and you need every piece of paperwork for the day in one place. A label printer that won’t talk to Connect, an internet outage at the shop, a laptop that needs replacing mid-shift — Disaster Recovery lets you pick a window, prepare it, and download labels, worksheets, order sheets, delivery pictures, and customer contacts in a few clicks.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Find it in Settings > Advanced under the Disaster Recovery tab.
Most florists never need this. It’s a safety net for the rare day when your normal printing or order flow isn’t working, or when you want to hand a courier a printed run sheet because the driver app is down.

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How it works

The page opens on Today and prepares your current day’s paperwork automatically. From there, pick a different window from the tabs along the top:
  • Today — every order with a fulfilment date of today.
  • Tomorrow — every order with a fulfilment date of tomorrow.
  • Next 3 days — tomorrow through three days ahead.
  • Next 7 days — tomorrow through seven days ahead.
  • Custom… — pick any window between tomorrow and seven days from now.
Click the Prepare button to build that window. The right-hand panel then unlocks the downloads.
Disaster Recovery only looks forward. It can pull today’s paperwork or anything up to a week ahead — it won’t pull historical orders. For a record of what was printed or delivered in the past, see Delivery History and Audit Logs.

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Downloads on offer

Once a window is prepared, the right-hand panel offers:
  • Labels — every order label in the window, sent to your default label printer via Connect or opened in the browser if Connect isn’t set up.
  • Worksheets — the digital worksheet for each order, opened in a new tab ready to print.
  • Order sheets — the picker-facing order list for the window.
  • Delivery pictures — a ZIP of every proof-of-delivery photo for the orders in the window. The count next to the button tells you how many there are; it greys out if there aren’t any.
  • Orders CSV (today) — a flat export of today’s fulfilment orders.
  • Customer contacts — the customer details for today’s orders, useful if you need to phone round.

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When to use it

  • Your label printer or Connect is down and you need to print today’s labels through the browser instead.
  • The shop’s internet is patchy — prepare tomorrow’s paperwork in advance so the team has paper backups.
  • A courier needs a run sheet because the driver app isn’t usable on their phone.
  • You’re handing the shop to a stand-in and want them to have everything printed and ready before you leave.

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Common questions

No. Disaster Recovery only reads orders and produces paperwork — it doesn’t edit, restore, or delete anything. Each lookup is recorded in Audit Logs so you have a record of who pulled what.
Disaster Recovery is designed for paperwork you still need to act on — today’s work or work coming up. For historical orders, search Orders directly; you can reprint labels and worksheets from each order’s screen.
If Connect label printing is set up for your shop, the Labels button sends the batch to your default label printer. If not, it opens the labels in a new tab so you can print from the browser.
If the dashboard itself is unreachable, get in touch with support straight away. Our team can help you get a paper copy of what you need.

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What’s next?

Audit logs

See every Disaster Recovery lookup, who ran it, and the window they prepared.

Connect

Set up Connect so labels print straight to your label printer in normal operation.
Last modified on July 9, 2026