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Every time a customer fills in one of your enquiry forms, their details land in your submissions list. This is your inbox for new leads — where you review what came in, keep track of who you’ve contacted, and turn promising enquiries into events.

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The submissions list

Each form has its own submissions page showing every enquiry that’s come in. You can see at a glance:
  • The customer’s name and email
  • When they submitted
  • Their current status
  • A preview of key details (event date, type, budget if mapped)
Submissions are paginated (20 per page) and you can filter by status to focus on what needs attention.

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Submission statuses

Every submission follows a simple workflow:
  • New — just arrived, hasn’t been looked at yet.
  • Viewed — you’ve opened and read it (this happens automatically when you click into it).
  • Contacted — you’ve reached out to the customer (mark this manually so your team knows).
  • Converted — the submission has been turned into an event (set automatically when you create an event from it).
  • Archived — dealt with or no longer relevant, cleared from your active list.
You can filter the list by any of these statuses. The status counts at the top tell you how many submissions are in each state.

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Viewing a submission

Click any submission to see the full details:
  • Every field the customer filled in, laid out clearly
  • Any files they uploaded (inspiration photos, mood boards)
  • The form version that was active when they submitted (so you know exactly what questions they answered, even if you’ve since changed the form)
  • Quick actions to update the status or convert to an event
When you open a submission for the first time, it’s automatically marked as “Viewed”.
If you change your form after someone submits, their submission still shows the original questions and layout they saw. You’ll always know exactly what the customer was asked.

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Printing submissions

Need a paper copy for a consultation? Use the print view to generate a clean, printable version of submissions. You can print individual submissions or a batch.

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Status workflow tips

  • Mark submissions as “Contacted” after you’ve called or emailed the customer — this keeps your team aligned on who’s been followed up.
  • Archive submissions you’ve decided not to pursue, or old enquiries that have gone cold.
  • Use the status filter to see only “New” submissions when you sit down to follow up.
Check your submissions inbox daily. Quick follow-up is the best way to convert enquiries into bookings — the sooner you respond, the more likely a customer is to choose you.

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Common questions

The submission is automatically marked as “Viewed” so you and your team can tell which enquiries have been looked at and which are still waiting.
Yes. You can update the status at any time. For example, if you accidentally mark something as “Contacted” before you’ve actually reached out, you can set it back to “Viewed” or “New”.
A submission is marked as “Converted” automatically when you create an event from it. This tells you that the enquiry has been turned into an active booking you’re working on.
You can archive submissions you no longer need, which removes them from your active list. This keeps your inbox tidy without permanently losing the record.

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What’s next?

Converting Enquiries

Turn a submission into a full event with pre-filled details.

Enquiry Forms Overview

Learn how enquiry forms capture leads from your website.

Building Your Form

Choose fields, set requirements, and design your enquiry form.

Creating an Event

Step-by-step guide to setting up a new event from scratch or from an enquiry.
Last modified on March 10, 2026