Find a setting that has moved
Open Settings and use Search settings. Try the name you remember: searching for delivery slots finds Delivery options. The Settings overview maps the new screens and shows where each shop’s settings live. If you don’t have access to Settings, ask your shop administrator to check the change with you.Check delivery before your next busy day
Ask your administrator to review your delivery areas and prices, opening hours and booking rules. When taking an order, check the service, date and delivery charge before agreeing the total with your customer. For the day-to-day order flow, follow Creating an order. If you send orders by courier, see Courier orders.Find your orders on the dashboard
The dashboard order list now uses pages. If an order isn’t on the page you’re viewing, check your filters and move through the pages. Select all applies to the current page. The Dashboard guide explains the filters and the alerts that need your attention.Prepare your next event
Start with the event workroom pack when you’re getting the team ready to make an event. It brings the printable event paperwork together. If you’re offering extras or keeping an item just for your team, read optional and internal quotation items. That guide explains what reaches the client, the agreed total and the workroom.Check loyalty before promising stamps
If you used the previous loyalty scheme, contact our team about bringing your existing balances across before restarting it. Ask your administrator to check the stamp and reward rules, then set the scheme to Active when you’re ready for customers to collect. Use the Loyalty guide for setup and redeeming a reward.Get a hand
You don’t need to work everything out alone. Open the ? help menu next to your name in the top-right of the dashboard for help options, including Book a call if you’d like someone to walk through the changes with you. If something isn’t working as expected, tell us what you were trying to do and what happened. Our Getting help page explains how to reach the team. Mention if it’s stopping you taking orders.What’s next?
Full September changelog
Read the other changes when you have time.
Getting help
Ask a question or get help with something that isn’t working.