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Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

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When a delivery is too far for your own driver, send it by courier instead. Connect a courier integration and Digital Florists generates the shipping label, saves the tracking number on the order, and includes it in customer notifications.

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How courier orders work

A courier order behaves like any other order until fulfilment:
  1. Create the order with Courier as the fulfilment method, or change an existing order to Courier.
  2. Pick an integration in the order’s Courier Options — Shiptheory, ShipStation, Nova Post, or a Manual record for one you’ll book outside Digital Florists.
  3. Send to Courier — Digital Florists calls the integration, generates the label, and saves it to the order along with the tracking number.
  4. Print the label and attach it to the parcel. The label stays on the order’s Shipment section so you can reprint any time.
  5. Mark the order as With Courier when you hand the parcel over.
  6. Mark the order as Fulfilled when the courier confirms delivery.
Status changes for courier orders are manual — Digital Florists doesn’t pull tracking events back from the carrier. The tracking number goes out with the customer’s delivery notification so they can follow the parcel on the carrier’s own tracking page.

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Couriers you can connect

Three integrations are available, on every plan:
IntegrationWhat it is
ShiptheoryUK/EU multi-carrier aggregator. Once connected, every carrier in your Shiptheory account (Royal Mail, DPD, ParcelForce, Evri, UPS, FedEx, DHL, etc.) is selectable as a service option.
ShipStationGlobal multi-carrier aggregator. Surfaces every carrier you have linked in ShipStation as a carrier · service pair.
Nova PostDirect Nova Post integration (single carrier).
You can also pick Manual on any courier order. That records a courier name and tracking reference without contacting an external service — useful when you’ve booked the courier yourself outside Digital Florists.

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Setting it up

This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
1

Connect the courier

Go to Settings > Integrations and connect Shiptheory, ShipStation, or Nova Post. Each has its own required fields — typically an API key plus a default service code. ShipStation also stores a default ship-from address used on every label.
2

Allow Courier on your location

In Settings > Locations, open the location and make sure Courier is one of the allowed fulfilment methods. Without this, Courier won’t appear in the order form’s fulfilment dropdown for that location.
Saturday delivery override — only available on the Shiptheory integration. When enabled, Shiptheory swaps your default service code for a Saturday-capable one on any order dated for a Saturday (defaults to DPD.ie’s 3300 → 3301). Configure it on the Shiptheory integration’s settings — there’s no per-shipment toggle.

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Sending an order by courier

From the order screen, click Send to Courier. Pick the integration, service, and package, confirm the delivery date, and submit. Digital Florists posts to the integration, generates the label, and saves it to the order’s Shipment section along with the tracking number. From the dashboard you can do the same for several orders at once with Confirm & Send to Courier — orders are booked one at a time and, when each succeeds, moved to Confirmed. Orders are eligible while they’re Unconfirmed, Confirmed, or Ready — as long as they have a recipient address, the fulfilment method is Courier, and they don’t already have an active shipment.

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Re-printing, refreshing, and voiding

The order’s Shipment section shows the saved label and tracking number:
  • Download Label opens the PDF in a new tab for printing. The link stays available indefinitely — re-print as many times as you need.
  • Refresh asks the carrier for the latest shipment record. Useful if you need to confirm the booking landed cleanly.
  • Void cancels the shipment with the carrier. After voiding, you can book a new shipment on the same order — for example, switching to a different service.
If a booking fails, the carrier’s error is shown back to you (e.g. “ShipStation needs a recipient postal or ZIP code before booking”) and the order is left as-is so you can fix the issue and try again.

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Marking the order through delivery

When you hand the parcel over, open the order and click With Courier. When the courier confirms delivery, mark it as Fulfilled. Both transitions are manual — there’s no automatic progression based on carrier tracking events.

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Common questions

Digital Florists connects to Shiptheory, ShipStation, and Nova Post. Shiptheory and ShipStation are aggregators — through them you can reach Royal Mail, DPD, ParcelForce, Evri, UPS, FedEx, DHL, USPS and others, depending on the carriers linked in your account. Nova Post is a direct integration.
No. Once the label is generated, the tracking number is saved on the order and included in customer notifications. In-transit updates aren’t pulled back into Digital Florists — you and the customer check the carrier’s own tracking page. You can press Refresh on the Shipment section to re-pull the carrier’s record at any point.
The error from the carrier is shown back to you and the order is left as-is. Fix the underlying issue (most commonly a missing address field), pick a different integration, or try again. If you’ve already booked and need to start over, Void the shipment first.
Yes. Pick Manual as the integration. Digital Florists records the courier name and tracking reference but doesn’t call any external service.
Yes. Courier orders appear alongside delivery orders and flow through the same lifecycle.

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What’s next?

Creating an order

Set Courier as the fulfilment method on a new order.

Integrations

Connect Shiptheory, ShipStation, or Nova Post.
Last modified on May 18, 2026