Notifications are the emails and text messages that Digital Florists sends automatically when things happen — like when an order is confirmed, a delivery is on its way, or a proposal is sent. You control which notifications are active, what they say, and how they look.Documentation Index
Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
Use this file to discover all available pages before exploring further.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
How notifications work
Each notification is tied to an event — something that happens in Digital Florists. When the event occurs, Digital Florists checks your notification settings and sends the right message by email or text. For example:- A customer places an order → Order Created notification can email or text them a confirmation
- Your driver starts a delivery run → Out for Delivery notification can text the customer with a tracking link
- An order is delivered → Order Fulfilled notification can email the customer with proof-of-delivery photos
Email and text messages
Notifications can be sent via two channels:| Channel | What it supports |
|---|---|
| Rich content with your branding, images, buttons, and attachments (receipts, invoices, delivery photos) | |
| SMS | Short text messages up to 1,600 characters. Requires an SMS plan. |
Text message notifications require an active SMS plan with available credits. You can check your usage and allowance in your billing settings.
Notification categories
Notifications are grouped into five categories:Order notifications
Sent when an order’s status changes. These are the most commonly used notifications.| Event | When it’s sent |
|---|---|
| Order Created | A new order is placed |
| Order Confirmed | You confirm the order |
| Out for Delivery | The driver starts the delivery run (includes tracking link) |
| Order Fulfilled | The order is delivered or collected (includes proof-of-delivery photos) |
| Ready for Collection | A collection order is ready for pickup |
| Delivery Carded | The driver couldn’t deliver — left in a safe place or carded |
| Returned to Shop | The order was returned after a failed delivery attempt |
| Order Cancelled | The order is cancelled |
Event & proposal notifications
Sent at key stages when you’re working on an event — proposals, acceptances, and finalisation.| Event | When it’s sent |
|---|---|
| Proposal Sent | You send a quotation/proposal to a client |
| Proposal Accepted | The client signs and accepts the proposal |
| Finalisation Request | The event moves to finalisation stage |
Business notifications
Communications that accompany invoices, statements, and receipts. These are enabled by default and will send even if a customer has opted out — but you can disable them in your notification settings if needed.| Event | When it’s sent |
|---|---|
| Invoice Sent | An invoice is emailed to a customer (PDF attached) |
| Statement Sent | An account statement is emailed (PDF attached) |
| Receipt Sent | A receipt is emailed after an order (PDF attached) |
Customer notifications
Marketing and engagement messages.| Event | When it’s sent |
|---|---|
| Automatic Order Reminder | A reminder for an upcoming occasion (birthday, anniversary, etc.) |
| Freehand Message | A manual, one-off message you send to a customer |
System notifications
Internal messages for your team.| Event | When it’s sent |
|---|---|
| Order Worksheet | Sends the order worksheet PDF to your shop’s inbox when a new order is created |
Enabling and disabling notifications
Go to Settings > Notifications. You’ll see all notification events grouped by category, each with toggles for email and SMS.- Turn email or text messages on or off for any event — for example, enable email but disable SMS for order confirmations
- Expand an event to edit its template content and settings
- Click Advanced on order notifications to control which order types receive it (gift, funeral, corporate, event)
Controlling who receives notifications
Per customer
On a customer’s profile, tick Opt out of notifications to stop all non-mandatory notifications for every order placed for that customer. This is useful for trade or corporate customers who send many orders and don’t want a message for each one.Per order
When creating or editing an order, tick Disable notifications to silence all notifications for that specific order. Useful for surprise gifts where the customer shares an email with the recipient.Funeral orders
In Settings > General > Way of Working, tick Disable funeral order notifications to stop all notifications for funeral orders across the board. This saves you from having to turn off funerals on each notification one by one.Order type rules (Advanced)
Each order notification has Advanced settings where you can fine-tune behaviour per order type (Gift, Funeral, Corporate, Event):- Exclusions — never send this notification for the chosen order type. Example: exclude funeral orders from delivery notifications so the family doesn’t get an out-for-delivery email.
- Overrides — mark this notification as transactional for the chosen order type, so it sends even when the customer has opted out of notifications (or the order has notifications disabled). Use for messages the customer needs to receive the goods they ordered — order confirmations, receipts, dispatch updates.
Overrides and opt-outs
Overrides act on the notification, not on the customer. They tell a single notification to ignore any opt-out — profile-level or order-level — for the order types you choose. In practice that means:- A customer who hasn’t opted out always receives the notification, regardless of the override.
- A customer who has opted out only receives it when the override is on.
Sending a one-off message
You can send an ad-hoc email or SMS to a customer directly from an order or event. Open the record, find the notification section, and tap Send. Choose email or SMS, write your message, and send it. The message is linked to the order or event so you have a full paper trail.Common questions
Can I turn off all notifications?
Can I turn off all notifications?
Yes. Each notification can be turned off separately for email and text messages, including business notifications like invoices and receipts.
Do customers see all the notifications I've enabled?
Do customers see all the notifications I've enabled?
Only the ones relevant to their order. A customer with a delivery order won’t receive a “Ready for Collection” message, for example.
Can I use different messages for delivery vs collection orders?
Can I use different messages for delivery vs collection orders?
Yes. Each notification event supports separate messages for delivery and collection orders. You can write different wording for delivery, collection, relay, and courier orders. See the templates guide.
How do I check if a notification was sent?
How do I check if a notification was sent?
Go to Settings > Notifications > Logs to see a history of all sent and failed notifications. You can also check the notification log on individual orders. See the logs guide.
An opted-out customer is still receiving a notification. How do I stop it?
An opted-out customer is still receiving a notification. How do I stop it?
The notification has an override on it for that order type. Overrides bypass per-customer opt-outs by design — see Order type rules for what they are and the trade-offs when you want to keep one notification away from a single customer.
What’s next?
Events Reference
Every notification event explained — when it’s sent and what information it includes, and how to configure it.
Templates & Branding
Edit your notification content, customise your email design, and use template variables.
Logs & Troubleshooting
View sent notifications, resend messages, and troubleshoot delivery issues.
Automations
Set up automated actions triggered by order and event changes.