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Notifications are the emails and text messages that Digital Florists sends automatically when something happens, like an order being confirmed, a delivery going out, or a proposal being sent. You control which notifications are active, what they say, and how they look.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.

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How notifications work

Each notification is tied to an event — something that happens in Digital Florists. When the event occurs, Digital Florists checks your notification settings and sends the right message by email or text. For example:
  • A customer places an order. Order Created can email or text them a confirmation.
  • An order is delivered. Order Fulfilled can email the customer with proof-of-delivery photos.
You don’t have to use them all. You turn each notification on or off and control who receives it on the Recipients page.

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Email and text messages

Notifications can be sent via two channels: You can turn email and text messages on or off separately for each notification.
Text messages need an active SMS plan with available credits. If you’ve run out, SMS notifications stop sending until your allowance refreshes or you top up.

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Notification categories

Notifications are grouped into five categories: See the full event reference →

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Common questions

Yes. Each notification can be turned off separately for email and text messages, including the business notifications (invoices, statements, receipts).
Only the ones relevant to their order. A customer with a delivery order won’t receive a “Ready for Collection” message, for example.
Yes. Each notification event supports separate templates for delivery, collection, relay, and courier orders. See the templates guide.
Go to Settings > Notifications > Logs to see a history of sent and failed notifications. You can also see the notification log on individual orders. See the logs guide.

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What’s next?

Events Reference

Every notification event explained: when it’s sent, what information it includes, and how to configure it.

Recipients

Turn notifications on or off and control who receives them: per-customer opt-outs, per-order silencing, funeral defaults, and order-type rules.

Templates & Branding

Edit your notification content, customise your email design, and use template variables.

Logs & Troubleshooting

View sent notifications, resend messages, troubleshoot delivery issues, and send a one-off message.
Last modified on June 30, 2026