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Notifications are the emails and text messages that Digital Florists sends automatically when something happens, like an order being confirmed, a delivery going out, or a proposal being sent. You control which notifications are active, what they say, and how they look.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.

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Notifications or automations?

Both can email or text a customer, and the difference is who decides when. Most shops use both: notifications for the standard customer journey, and automations for the follow-ups that are particular to their business.

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How notifications work

Open Settings > Advanced > Notifications. Each row is an event, something that happens in Digital Florists, such as an order being confirmed or going out for delivery. Switch a row ON and the customer gets that message when the event happens. Leave it OFF and nothing is sent.
Notifications settings page on the Orders tab showing nine order events, with order confirmed and out for delivery switched on and the others off, an SMS unavailable notice above, and tabs for Customers, Business, Events and proposals and System.

Each order event is switched on or off on its own row. The out-for-delivery notification also carries live tracking.

Expand a row to switch email and text messages on or off separately, and click Advanced on a row to set rules for particular order types. You don’t have to use them all. Who receives each message, and how a customer opts out, is covered on the Recipients page. Two buttons sit at the top right of the page. Reminders opens the list of marketing reminders scheduled for upcoming occasions. Email template design opens the colours, logo and footer that every email shares; see Templates & Branding. If your shop has no SMS plan, a notice at the top of the page tells you that text messages are unavailable. Email notifications still send. Your plan is shown in Settings > About.

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Email and text messages

Notifications can be sent via two channels: You can turn email and text messages on or off separately for each notification.
Text messages need an active SMS plan with available credits. If you’ve run out, SMS notifications stop sending until your allowance refreshes or you top up.

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Notification categories

Notifications are grouped into five tabs: See the full event reference

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Common questions

Yes. Each notification can be turned off separately for email and text messages, including the business notifications (invoices, statements, receipts).
Only the ones relevant to their order. A customer with a delivery order won’t receive a ready-for-collection message, for example.
Yes. Each notification event supports separate templates for delivery, collection, relay, and courier orders. See the templates guide.
Open the order and look at its message history, which lists every message sent for that order with its status. For a shop-wide list, see Logs & Troubleshooting.

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What’s next?

Events Reference

Every notification event explained: when it’s sent, what information it includes, and how to configure it.

Recipients

Turn notifications on or off and control who receives them: per-customer opt-outs, per-order silencing, funeral defaults, and order-type rules.

Templates & Branding

Edit your notification content, customise your email design, and use template variables.

Logs & Troubleshooting

View sent notifications, resend messages, troubleshoot delivery issues, and send a one-off message.
Last modified on September 15, 2026