Setting up gift cards
Go to Settings > Gift Cards to configure:- Denominations you want to offer (e.g., £10, £25, £50, £100)
- Custom amounts if you want customers to choose their own value
- Expiry period for how long the card is valid (e.g., 12 months from purchase)
- Design for the digital gift card that gets emailed to the recipient
Selling gift cards
Gift cards can be sold:- Online through your website, where the customer chooses a value and enters the recipient’s email. The gift card is sent digitally.
- In-store through the POS. You can sell a physical or digital card at the counter.
- Manually by creating one from the back office and emailing or printing it.
Redeeming a gift card
When a customer wants to use their gift card:- Online: They enter the gift card code at checkout and the balance is applied to their order
- In-store: Enter the code at the POS and the balance is deducted
Checking balances
You can look up any gift card by its code to see the original value, remaining balance, and transaction history.Common questions
Can a gift card be used across multiple orders?
Can a gift card be used across multiple orders?
Yes. If there’s a remaining balance after one order, it can be used on the next.
What happens when a gift card expires?
What happens when a gift card expires?
The remaining balance is no longer redeemable. The customer is shown the expiry date when they receive the card.
Can I refund to a gift card?
Can I refund to a gift card?
Yes. You can issue a refund as gift card credit instead of returning money to the original payment method.
What’s next?
Loyalty Programme
Reward repeat customers with a points programme.
Point of Sale
Sell and redeem gift cards at the till.