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Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

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Gift cards let your customers buy credit that can be spent on any order. They’re popular for birthdays, Christmas, and “I don’t know what flowers to choose” situations.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Gift card configuration showing denominations and design options

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Setting up gift cards

Go to Settings > Gift Cards to configure:
  • Expiry period — how long gift cards are valid from the date of purchase (default is 12 months). After this period, the remaining balance can no longer be redeemed.
Gift cards can be created with any value — there are no fixed denominations. Simply enter the amount when creating a gift card.

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Selling gift cards

Gift cards can be sold:
  • Online through your website, where the customer chooses a value and enters the recipient’s email. The gift card is sent digitally.
  • In-store through the POS. You can sell a physical or digital card at the counter.
  • Manually by creating one from the back office and emailing or printing it.

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Redeeming a gift card

When a customer wants to use their gift card:
  • Online: They enter the gift card code at checkout and the balance is applied to their order
  • In-store: Enter the code at the POS and the balance is deducted
If the order costs more than the gift card balance, the customer pays the difference. If it costs less, the remaining balance stays on the card for next time.

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Checking balances

You can look up any gift card by its code to see the original value, remaining balance, and transaction history.

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Common questions

Yes. If there’s a remaining balance after one order, it can be used on the next.
The remaining balance is no longer redeemable. The customer is shown the expiry date when they receive the card.
Yes. You can issue a refund as gift card credit instead of returning money to the original payment method.

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What’s next?

Loyalty Programme

Reward repeat customers with a points programme.

Point of Sale

Sell and redeem gift cards at the till.
Last modified on May 17, 2026