Digital Florists Connect is a small desktop app that runs quietly in the background on your shop computer, bridging your browser to physical hardware and relay portals. It’s for any florist who prints receipts or labels, uses a cash drawer, or takes relay orders from Interflora or eFlorist.Documentation Index
Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
Use this file to discover all available pages before exploring further.
What Connect does
- Receipt printing — sends POS receipts to your thermal printer. See Receipts.
- Label printing — prints delivery labels with recipient details, QR code, and order number. See Label printers.
- Cash drawer control — pops your drawer automatically when a payment goes through. See Cash drawer.
- Relay integration — picks up orders and delivery statuses from Interflora and eFlorist, and downloads makeup sheets. See Relay.
- Stays up to date — Connect quietly updates itself in the background, so you’re always on the latest version.
Platforms
| Platform | Requirements |
|---|---|
| Windows | Windows 10 or later, 64-bit |
| macOS | macOS 12 or later, Apple Silicon (M-series) |
Get started
Setup on Mac
Install on Apple Silicon, log in, and run the setup wizard.
Setup on Windows
Install on Windows 10+, log in, and run the setup wizard.
Printers
Supported receipt and label printers, plus how to connect them.
Relay
Automate Interflora and eFlorist order sync.
Settings
Tweak printer options, relay polling, and other preferences.
Common questions
Do you support Chromebooks?
Do you support Chromebooks?
No. Chromebooks (ChromeOS) don’t support the technology Connect uses to talk to your printers and the relay portals. You’ll need a Mac or Windows computer to run Connect.
Does Connect work on Linux?
Does Connect work on Linux?
No. Connect is Mac and Windows only.
Can I run Connect on an iPad or tablet?
Can I run Connect on an iPad or tablet?
No. You can use Digital Florists itself on a tablet, but it needs to point at a Mac or Windows computer running Connect to print receipts or labels and sync relay orders.
Do I need Connect on every till?
Do I need Connect on every till?
Yes — one copy of Connect per till computer. Each till runs its own setup and points at its own receipt and label printer.
Does Connect work offline?
Does Connect work offline?
No. Connect needs an internet connection to talk to Digital Florists, so printing and relay sync won’t work without one.
How much does Connect cost?
How much does Connect cost?
Nothing extra — Connect is bundled with Digital Florists at no additional cost.
Staying up to date
Connect downloads new versions automatically in the background. They install the next time you close and reopen the app — there’s nothing you need to do. To check manually, open Settings > About inside Connect.Sharing logs with support
If something goes wrong, Connect keeps a record of what it’s been doing. Open Settings > Application Logs to view recent activity, search, filter, or open the raw log file. Most florists never need this — but it’s the first thing our support team will ask for if you get in touch.If Connect isn’t running
The single most common reason printing or relay fails is that Connect isn’t actually open. It runs quietly in the background, so it’s easy to miss when it’s not.- Windows
- Mac
- Look for the Connect icon in your system tray (bottom-right of the screen, next to the clock). You may need to click the small chevron to reveal hidden icons.
- If it’s not there, open Connect from your Start menu.
- Go to Settings > Advanced and tick Launch at login so Connect starts automatically with your computer in future.
Closing the Connect window does not quit the app — it stays running in the background so your POS can still print. To fully quit, right-click the Connect icon and choose Quit.
Tray and menu-bar shortcuts
Right-click the Connect icon (Windows tray or Mac menu bar) for quick actions without opening the main window:| Action | What it does |
|---|---|
| Open App | Brings the main Connect window to the front. |
| Clear Interflora Sign-In | Wipes the saved Florist Hub session on this device. Use if Interflora sign-in is misbehaving. |
| Quit | Fully stops Connect (the main window’s close button only hides it). |
There may be other items in the menu intended for our support team. If you’re unsure what something does, leave it alone — support will tell you if they need you to use one.
Troubleshooting
If Connect crashed or won’t open
-
Make sure you don’t have two copies of Connect running — only one instance is allowed at a time.
- Windows
- Mac
Quit any duplicates via Task Manager. - Restart your computer — this clears any lingering processes.
- If Connect still won’t open, reinstall it from downloads.florists.digital. Your settings are preserved.
- If the crash repeats, grab your support bundle and email us — see Need help? below.
Update issues
Connect checks for updates on launch and regularly after that. Updates download in the background and install when you next quit Connect. For more on how this works, see Staying up to date.Update download fails or won't start
Update download fails or won't start
- Check your internet connection.
- Restart Connect and wait a few minutes — it’ll retry automatically.
- If the error mentions disk space, free up a few hundred MB and try again.
- If you’re on a corporate or filtered network, contact us at hello@digitalflorists.com — we can give your IT team what they need to let Connect through.
Update downloads but won't install
Update downloads but won't install
The update installs when you quit Connect — not when you close the window. Right-click the Connect icon and choose Quit, then reopen Connect to apply the update.
- Windows
- Mac
If the installer asks for permission, accept it.
Update seems stuck or in a loop
Update seems stuck or in a loop
- Quit Connect fully (right-click the Connect icon and choose Quit).
- Reopen Connect. If it’s the same version, give it a minute to recheck.
- If it’s still stuck, download the latest version manually from downloads.florists.digital and install over the top — your settings are preserved.
"Update signature verification failed"
"Update signature verification failed"
The download was corrupted in transit. Restart Connect and let it retry automatically, or download the installer manually from downloads.florists.digital.
"Permission denied" during update (Windows)
"Permission denied" during update (Windows)
Right-click Connect and choose Run as administrator once, let the update install, then reopen normally. If this keeps happening, your IT policy may be blocking writes to the install folder — contact your IT team.
When you don’t need Connect
Connect only handles thermal receipt printers, label printers, cash drawers, and relay portals. Worksheets, order documents, and admin printouts print through your browser’s built-in print function and work with any regular office printer — no Connect needed.
Need help?
If you’ve checked the feature troubleshooting and the issue’s still there:- In Connect, open Settings > Printers and click Copy Support Bundle under Support information. This copies a redacted diagnostics report — printer status, recent activity, and version info — to your clipboard.
- Email hello@digitalflorists.com with the subject line “Connect support bundle”.
- Paste the bundle into the email and add: what you were trying to do, what happened instead, the printer make/model if relevant, and whether the issue started after an update or change.
The Support Bundle redacts sensitive information before copying. Share it freely.