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The Delivery History section gives you a complete record of every delivery run — who drove, where they went, how long it took, and whether deliveries arrived on time. Use it to spot patterns, improve your routing, and make sure your customers are getting a reliable service.

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Viewing past runs

Go to Delivery and select a past date, or click History to see a list of all completed runs.
Delivery history showing completed runs with dates and drivers
Each run shows:
  • The date and driver
  • Number of stops — total, delivered, carded, and returned
  • Total distance and drive time
  • The completion time — when the last stop was dealt with
Click into any run to see the full details: every stop, the route taken, delivery times, and any proof-of-delivery photos.

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Punctuality

If you have Punctuality Monitoring enabled, each completed run also shows a punctuality score — how many stops were delivered on time vs late. This helps you spot patterns and right-size your runs. Each stop gets a rating (On Time, Late, Very Late, or Skipped) based on configurable thresholds, and the run gets an overall percentage score. You can view a colour-coded route map showing exactly where delays happened. Learn more about Punctuality Monitoring →

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Delivery analytics

Your delivery data feeds into the Analytics section, where you can see broader trends across all your runs. Key delivery metrics include:

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Run performance

  • Planned duration — how long the system estimated the run should take, based on distance, traffic, and a five-minute allowance per stop
  • Actual duration — how long the run actually took from start to finish. Comparing planned vs actual highlights drivers who consistently take longer than expected, which can spark a useful conversation about their process.
  • Average stops per run — are your runs too big or too small?
  • Average drive time — how long your drivers spend on the road
  • Average distance — total miles covered per run
  • Completion rate — percentage of stops successfully delivered (vs carded or returned)

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Punctuality overview (requires Punctuality Monitoring)

  • On-time rate — what percentage of deliveries arrive within their time slot
  • Late delivery breakdown — see whether late deliveries are a pattern or occasional
  • Punctuality by driver — compare how different drivers perform

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Delivery outcomes

  • Delivered — successful deliveries (including those left with a neighbour, noted by the driver)
  • Carded — nobody home, card left
  • Returned to Shop — couldn’t deliver, flowers brought back
If your on-time rate is dropping, look at the stops per run metric first. Overloading runs is the most common cause of late deliveries. Splitting into two smaller runs often fixes the problem.

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Using history to improve

Here are some practical ways to use your delivery history:

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Spot problem addresses

If the same address keeps coming up as carded or returned, there might be an access issue (gated community, no doorbell, business that closes early). Add a note to the customer’s record so drivers know what to expect next time.

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Right-size your runs

If runs are consistently taking longer than expected, you might be adding too many stops. Look at your average stops per run and compare it against your punctuality. Most shops find 8–12 stops is a good balance between efficiency and punctuality.

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Plan staffing

If your delivery history shows that certain days of the week are consistently busier (e.g., Fridays and Saturdays), you can plan to have an extra driver available on those days.

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Check driver performance

If one driver consistently has lower punctuality or more returned deliveries than others, it might be a training opportunity — or they might just be getting the trickiest runs. Use the data to have a fair conversation.

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Common questions

Your delivery history is kept for as long as your account is active. You can view runs from any date.
Yes. Delivery data is included in the exports section. You can export delivery run details, punctuality data, and driver performance to a spreadsheet.
Yes. Photos are permanently attached to the order. Click into any past run, then click a stop to see its delivery photo.
Punctuality depends on the driver marking deliveries as complete at the right time. If a driver delivers flowers but forgets to mark the stop until later, the system records the later time. Encourage drivers to mark each stop straight away.
Yes. The Analytics section lets you filter delivery data by date range, so you can compare this month against last month, or this year against last year.

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What’s next?

Delivery Runs

Create and manage your delivery runs.

Tracking & Proof of Delivery

Track your drivers and share live updates with customers.

Analytics

See delivery trends alongside your other business metrics.

Punctuality Monitoring

Track whether deliveries arrive on time.
Last modified on March 12, 2026