The Delivery section is where you plan your delivery runs, assign orders to drivers, and track deliveries as they happen. Digital Florists maps out the most efficient route so your drivers spend less time on the road and more time making deliveries.Documentation Index
Fetch the complete documentation index at: https://docs.florists.digital/llms.txt
Use this file to discover all available pages before exploring further.
New to Digital Florists? Configure your delivery windows and coverage area first — see Delivery Slots. The driver experience on the phone is covered in the driver app guide; to send orders by courier instead of in-house delivery, see Courier Orders.
The delivery portal
When you open Delivery, you see the delivery portal — a view of all your runs for the selected date.
Creating a delivery run
A delivery run is a single trip for one driver. You create a run, add the orders, and Digital Florists plans the route.
Create the run
Go to Delivery and click Create Run. Choose the date and assign a driver from your team.
Any team member can be assigned as a driver — no separate driver account needed. To use the driver app on a phone, the assignee also needs the Driver App Access permission (Drivers have this by default; you can grant it to other team members in Settings > Team).
Add orders
The map shows all unassigned delivery orders for that date as pins. You can:
- Click individual map pins to add specific orders
- Select multiple orders from the list on the left
- Use the Select All button to assign every unassigned order to this run
Optimise the route
Click Recalculate to let Digital Florists work out the best order for the stops. It takes time slots into account — AM deliveries come before PM ones, and timed deliveries are slotted in at the right point.
Review and adjust
Check the route looks right. You can drag and drop stops to change the order if you know a quicker way — for example, if there’s roadworks or you want to group nearby deliveries together.The estimated drive time and total distance are shown so you know roughly how long the run will take.
Run options
When creating a run, you’ll see several options that control how routing works:- Respect Time Requests — when ticked, the route planner considers each order’s time slot (e.g. AM, PM, or a specific window) and plans the route so the driver arrives within those windows. Make sure the run is going out soon after you create it — if the driver leaves an hour later than planned, the time-based routing may no longer be accurate.
- Lock Sequence — prevents the route from being recalculated or reordered. Useful when you’ve manually arranged stops and don’t want anyone changing them.
- Disable Auto Calculation — stops Digital Florists from routing every time you add orders. Calculate the route once you’re done building the run. Useful during peaks when you’re adding orders throughout the day.
Adding tasks to a run
Delivery runs aren’t just for orders. You can also add tasks to a run — for example, “Drop off samples at the Grand Hotel” or “Collect vases from the church”. Tasks appear as stops alongside orders, so your driver sees everything in one list. You can even create a run with only tasks and no delivery orders — useful for errands like collecting supplies or dropping off samples.Viewing a delivery run
Click on any run to see all the stops, the route on the map, and the current status of each delivery.
- The order number and customer name
- The delivery address
- The time slot (AM, PM, or a specific window)
- The status — pending, delivered, or carded
Run statuses
| Status | What it means |
|---|---|
| Pending | The run has been created but the driver hasn’t started yet. |
| Ongoing | The driver is out making deliveries. Stops are updated as they’re completed. |
| Complete | Every stop has been dealt with — delivered or carded. |
| Cancelled | The run was cancelled. Orders go back to the unassigned list. |
Route optimisation
Digital Florists calculates the best route using a professional mapping service that accounts for real roads, traffic patterns, and one-way streets. Routing falls back to a simpler estimate if the mapping service is unavailable.
Printing
Before your driver heads out, print the paperwork from the run detail screen:- Manifest — a summary of all stops in order, with addresses, time slots, and any special instructions. Includes a QR code your driver can scan to load the run on their phone.
- Route Labels — stickers with large stop numbers (#1, #2, #3) that you attach to each arrangement. This way, the driver doesn’t have to search through the van for the right order at each stop.
Planning runs for busy days
When you have a high volume of orders (Valentine’s Day, Mother’s Day, Christmas), building delivery runs by area makes things much more manageable.Filter by postcode
When adding orders to a run, use the postcode filter to show only orders in a specific area. For example, filter by “M3” to see just the M3 deliveries.
Disable route calculation
When creating a run, disable route calculation. This stops Digital Florists from routing the run every time you add orders — you’ll calculate the route once you’re done adding. It saves time when you’re building runs throughout the day.
Name runs by area and time
Give your runs clear names like “M3 AM”, “M3 PM”, “City Centre”, or “Outer Villages”. This makes it easy to see at a glance which areas are covered and which still need organising.
Build runs throughout the day
As new orders come in, filter by postcode and add them to the relevant run. Keep checking back — what started as 165 unassigned orders quickly becomes a set of manageable, organised runs.
Managing runs
Adding orders to an active run
You can add orders to a run even after the driver has started. New stops appear in the driver’s app straight away. Recalculate the route after adding new stops so the driver gets an updated order.Removing orders
To remove an order from a run, open the run and click the remove button next to the stop. The order goes back to the unassigned list, ready to be added to a different run or rescheduled.Cancelling a run
If you need to cancel a run entirely, all its orders return to the unassigned list. You can then reassign them to another run or reschedule them.Common questions
Can I add more orders to a run after it's started?
Can I add more orders to a run after it's started?
Yes. You can add orders to an active run. The driver will see the new stops appear in the app. Recalculate the route after adding new stops.
What if a delivery fails?
What if a delivery fails?
The driver can mark a stop as Carded (left a card because nobody was home) or remove it from the run with a reason. The order stays on your dashboard so you can reschedule it or contact the customer.
Can I have multiple drivers out at the same time?
Can I have multiple drivers out at the same time?
Yes. Create a separate run for each driver. Each driver sees only their own run on the app.
Do I need the Digital Florists App for drivers?
Do I need the Digital Florists App for drivers?
It’s not required, but it makes things much easier. Without it, you’d need to print the manifest and have the driver update statuses manually when they return. With the app, the driver gets GPS navigation, marks each stop as it happens, and captures proof-of-delivery photos. See the driver app guide for the full flow.
Can I create runs for future dates?
Can I create runs for future dates?
Yes. You can plan runs in advance for any date. This is useful if you know tomorrow’s orders are ready and want to have the run set up before the morning.
Can orders be marked as ready when I add them to a run?
Can orders be marked as ready when I add them to a run?
Yes, but it’s off by default. To turn it on, go to Settings > General > Delivery and enable Mark orders as ready automatically when creating a delivery run. With this on, any order added to a run is flipped to Ready, which is useful if you build runs only when everything’s prepared. Leave it off if you want to build runs in advance while orders are still being made — they’ll keep their current status. If orders were marked ready by mistake, you can return them to the queue, but that removes them from the run.
What happens to delivery orders that aren't assigned to a run?
What happens to delivery orders that aren't assigned to a run?
They stay in the unassigned list on the delivery portal. They’ll also show on your dashboard as delivery orders without a run, so nothing gets forgotten.
What’s next?
Tracking & Proof of Delivery
Track your drivers and share live updates with customers.
Delivery History
Review past runs, punctuality, and driver performance.
Courier Orders
Send orders by courier when in-house delivery isn’t an option.
Delivery Slots
Configure your delivery windows, charges, and coverage area.