Tracking & Proof of Delivery

Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

Use this file to discover all available pages before exploring further.

Once your driver is on the road, you can follow their progress on the dashboard and your customers can follow theirs through a tracking link. Every delivery can include a proof-of-delivery photo, and delivery notifications are sent automatically as the driver works through the run.

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Live GPS tracking

While a run is ongoing, the driver’s location is shown on a live map in the delivery run detail screen. You can see:

• Where the driver is at the moment
• Which stops they’ve completed (shown in green)
• Which stops are still to do (shown in blue)
• The route they’re following

The map refreshes every few seconds, so you can give a customer a useful update if they call to ask where their flowers are.

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Customer tracking

You can share a live tracking link with customers so they can follow their delivery without calling you. The link shows them:

• A map with the driver’s location
• An estimated arrival based on the driver’s current position and remaining stops
• The delivery status — updated when the driver marks the stop

Each tracking link is unique to one order and one customer. They only ever see their own delivery, never the wider run or other customers’ addresses.

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Tracking link lifecycle

• The link goes live when the driver starts the run. It stays active for 24 hours from that point — enough for late-finishing runs without leaving a stale link open indefinitely.
• After the stop is marked as delivered, the link switches to a delivery confirmation page. If the driver took a proof-of-delivery photo, the customer can view it for 7 days after delivery.

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Sending the link

Tracking links are sent as part of your delivery notifications — turn on the Out for Delivery message in Settings > Notifications and the link is added automatically. You can edit the template to add your shop’s name, a short personal message, or anything else you want the customer to see.

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Delivery notifications

Digital Florists sends customer notifications automatically as a delivery progresses. The full list of events and templates lives in Notifications; the table below is the delivery-specific subset. Each notification type can be turned on or off independently, and sent by email, SMS, or both. Most shops enable Out for Delivery and Delivered and handle carded or returned stops with a phone call instead.

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Proof-of-delivery photos

When a driver takes a photo at a delivery, it’s attached to the order and visible in two places:

• Order details — open the order and the photo appears in the delivery section.
• Delivery run history — review all photos from a run in one place.

Photos are useful for:

• Showing the customer where flowers were left if they weren’t home
• Resolving disputes about whether a delivery was made
• Quality checking — making sure arrangements look right when they arrive

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When deliveries don’t go to plan

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Carded deliveries

If nobody is home, the driver marks the stop as Carded. The order stays on your dashboard with a Carded status so you can follow up. Common next steps:

• Contact the customer to arrange redelivery
• Add the order to the next day’s delivery run
• Convert it to a collection if the customer prefers to pick up

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Address problems

If the driver can’t find an address, they can flag it from the app — the report comes back to the Digital Florists team to look at the underlying postcode data. The order itself includes the recipient’s phone number (when provided) so the driver can call to confirm the directions, and the customer’s number is also available.

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Removing a stop from a run

If a delivery can’t be completed for another reason — refused, unsafe, no answer after multiple attempts — the driver can remove the stop from the run with a short reason note and a choice between marking it carded or scheduling redelivery tomorrow. The order returns to your dashboard for follow-up.

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Common questions

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What’s next?