Your driver’s workflow
Drivers use the Digital Florists App on their phone. They don’t need access to the full system — they only see the runs assigned to them.Load the run
The driver opens the app and sees their assigned run, or scans the QR code on the printed manifest to load it. The run shows all stops in order, with addresses and time slots.
Start the run
When the driver is ready to head out, they tap Start Run. This changes the run status to Ongoing and begins GPS tracking.
Navigate to each stop
Tapping Navigate on any stop opens Google Maps or Waze with turn-by-turn directions. The driver follows their route, stop by stop.
Complete each delivery
At each stop, the driver marks the delivery and chooses an outcome:
The driver can also add a note with any extra details — “Left in porch”, “Left with neighbour at no. 4”, “Handed to receptionist”, etc.
| Outcome | When to use it |
|---|---|
| Delivered | Flowers handed over, left at the door, or left with a neighbour |
| Carded | Nobody home — a card was left saying delivery was attempted |
| Returned to Shop | Delivery couldn’t be made, flowers brought back |
Take a proof-of-delivery photo
For each delivery, the driver can take a photo showing where the flowers were left. This is especially useful for “left at door” deliveries, so the customer knows exactly where to find them.
As your driver completes stops, your dashboard updates in real time. You can see exactly how many deliveries are left and which ones are done — without calling your driver.
Live GPS tracking
While a run is ongoing, the driver’s location is tracked via GPS and shown on a live map in the delivery run detail screen. You can see:- Where the driver is right now
- Which stops they’ve completed (shown in green)
- Which stops are still to do (shown in blue)
- The route they’re following
Customer tracking
You can share a live tracking link with customers so they can follow their delivery without calling you. When enabled, the customer receives a link (via email or SMS) that shows:- A map with the driver’s live location
- An estimated arrival time based on the driver’s current position and remaining stops
- The delivery status — updated automatically when the driver marks it as delivered
Sending tracking links
Tracking links are sent as part of your delivery notifications. When you enable the Out for Delivery notification, customers automatically receive a message that includes the tracking link. You can customise the notification template to include your shop name, a personal message, or any other details you want the customer to see.How tracking links work
Each tracking link is unique to that delivery and that customer. It shows only their delivery — not the full run or other customers’ orders. The link expires after the delivery is completed.Delivery notifications
The system can automatically notify customers at key points during the delivery process. You configure these in Settings > Notifications.| Notification | When it’s sent | What it includes |
|---|---|---|
| Out for Delivery | When the driver starts the run | Tracking link, estimated arrival |
| Delivered | When the driver marks the stop as delivered | Proof-of-delivery photo (if taken), confirmation message |
| Carded | When nobody was home | Message explaining a card was left, with your shop’s contact details |
| Returned to Shop | When flowers are brought back | Message asking the customer to get in touch to rearrange |
Each notification type can be turned on or off independently. Most shops enable Out for Delivery and Delivered notifications, and handle carded/returned deliveries with a phone call instead.
Notification channels
Notifications can be sent via email, SMS, or both — depending on your settings and what contact details you have for the customer. If you have both an email and phone number, you can choose which channel to use for each notification type.Proof-of-delivery photos
When a driver takes a photo at a delivery, it’s attached to the order and visible in two places:- Order details — open the order and you’ll see the photo in the delivery section
- Delivery run history — review all photos from a run in one place
- Showing the customer where flowers were left if they weren’t home
- Resolving disputes about whether a delivery was made
- Quality checking — making sure arrangements look good when they arrive
When deliveries don’t go to plan
Carded deliveries
If nobody is home, the driver marks the stop as Carded. The order stays on your dashboard with a Carded status so you can follow up. Common next steps:- Contact the customer to arrange redelivery
- Add the order to the next day’s delivery run
- Convert to a collection if the customer prefers to pick up
Returned to shop
If a delivery can’t be made at all (wrong address, customer refused, access problems), the driver marks it as Returned to Shop. The flowers come back and you can:- Contact the customer to sort out the issue
- Rearrange delivery for another day
- Process a refund if the customer no longer wants the order
Failed navigation
If the driver can’t find an address, they can contact the shop directly from the app. The order details include the customer’s phone number (if provided) so the driver can also call the recipient for directions.Common questions
Can customers see exactly where the driver is?
Can customers see exactly where the driver is?
Yes, if you’ve enabled tracking links. The customer sees a live map with the driver’s approximate location and an estimated arrival time. They can’t see other customers’ orders or addresses — only their own delivery.
What if the driver's phone loses signal?
What if the driver's phone loses signal?
GPS tracking pauses until the signal is restored. The tracking page shows “Waiting for driver location”. Deliveries can still be marked as complete once signal returns — the app queues updates and sends them when reconnected.
Can I see proof-of-delivery photos after the run is finished?
Can I see proof-of-delivery photos after the run is finished?
Yes. Photos are permanently attached to the order. You can find them in the order details or in the delivery history.
Do all notifications include a tracking link?
Do all notifications include a tracking link?
Only the Out for Delivery notification includes the tracking link by default. You can customise which notifications include it in your notification settings.
Can I turn off GPS tracking?
Can I turn off GPS tracking?
GPS tracking is part of the driver app experience. If you don’t want to track drivers, they can still use the app for navigation and marking deliveries — but the live map won’t update on your end.
How long are tracking links active?
How long are tracking links active?
Tracking links are active from when the Out for Delivery notification is sent until the delivery is marked as complete. After that, the link shows a “Delivered” confirmation with the proof-of-delivery photo (if one was taken).
What’s next?
Delivery Runs
Create and manage your delivery runs.
Delivery History
Review past deliveries and driver performance.
Notifications
Configure what customers are told about their deliveries.
Digital Florists App
Get your drivers set up with the mobile app.