Notification Events

Each notification is linked to something that happens, like an order being placed or a delivery going out. This page lists every event, when it’s sent, which channels it supports, and what data it includes.

This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.

Order events

These are sent when an order changes status. They’re the most commonly used notifications. All order events are disabled by default. Enable the ones you want to use in Settings > Notifications.

Event	When it fires	Channels	What’s included	Notes
Order Created	A new order is placed	Email, SMS	Order number, customer name, total, delivery/collection date
Order Confirmed	An order is set to Confirmed	Email, SMS	Order number, customer name, fulfilment date and time	By default, new orders are created as Confirmed, so this usually fires moments after Order Created. Orders that start out unconfirmed (relay orders, or orders from a connected website or marketplace) fire it later, when you confirm them. If confirming is just an internal step for you, there’s no need to turn it on
Out for Delivery	Driver starts the delivery run	Email, SMS	Order number, customer/recipient name, delivery address	The default email template includes a live tracking button (`{{button:track_delivery}}`); add `{{tracking.link}}` to the SMS template if you want the link there (it adds roughly 50 characters). Templates you’ve saved yourself keep their wording. See sending the link
Order Fulfilled	Order is delivered or collected	Email, SMS	Order number, customer name, fulfilment time, loyalty summary	Includes proof-of-delivery photos. Wording switches between “delivered” and “collected” based on fulfilment method
Ready for Collection	Collection order is ready for pickup	Email, SMS	Order number, customer name, opening hours	Only sent for collection orders. Mark the order ready on the collection day and it sends straight away. Mark it ready before the collection day and it’s held, then sent at 8am on the collection morning
Delivery Carded	Driver couldn’t deliver, left in a safe place	Email, SMS	Order number, recipient name, driver’s note	Includes delivery photos if taken
Returned to Shop	Order returned after failed delivery	Email, SMS	Order number, customer/recipient name, driver’s note
Order Cancelled	Order is cancelled	Email, SMS	Order number, customer name, total, cancellation reason

Out for Delivery is one of the most popular notifications. Customers love knowing their flowers are on the way, especially for gifts where the sender is waiting to hear it’s arrived.

Advanced rules

Each notification also has Advanced settings that control who receives it, by order type, location, and connected platform. See Recipients.

When text messages aren’t part of your plan

Open Settings > Notifications without an SMS plan and a banner at the top says text notifications need an active SMS plan, and that email notifications stay available at no extra charge. The text side of each notification then reads Unavailable, SMS plan required, and its switch can’t be turned on. Check what your plan includes in Settings > About.

Event & proposal events

These support the event lifecycle, from sending a quote to confirming a booking.

Event	When it fires	Channels	What’s included	Notes
Proposal Sent	You send a quotation or proposal	Email, SMS	Customer name, proposal link, access code, quote total, deposit, validity, bank details	The link takes the client to their online portal to review and sign
Proposal Accepted	Client signs and accepts	Email	Customer name, signer name, event date, quote total, deposit, event link	Notifies your team, not the client
Finalisation Request	Event moves to finalisation	Email, SMS	Customer name, event type, date, time, venues, quote total, amount paid, balance due, bank details

Business events

Communications that accompany financial documents. These are enabled by default and bypass per-customer opt-outs, so paperwork still reaches the customer. You can disable them in your notification settings if you need to.

Event	When it fires	Channels	Attachment
Invoice Sent	An invoice is emailed	Email only	Invoice PDF
Statement Sent	An account statement is emailed	Email only	Statement PDF
Receipt Sent	A receipt is emailed after an order	Email only	Receipt PDF

Customer events

Event	When it fires	Channels	Notes
Automatic Order Reminder	Scheduled reminder for an upcoming occasion	Email, SMS	Disabled by default. Set how many days before each occasion the reminder should be sent in Settings > Occasions
When a customer earns a loyalty reward	A customer fills their stamp card	Email, SMS	Switch it on and the customer is emailed what their reward is worth, with the code they quote in the shop or over the phone. See Loyalty
Freehand Message	You manually send a one-off message	Email, SMS	Compose anything you want from an order or event

Occasion reminders

Give an occasion such as Birthday or Anniversary a reminder timing under Settings > Occasions, tick Schedule marketing reminder on an order for that occasion, and the customer is emailed ahead of the same date next year. Switch the Automatic order reminder email on before those dates come round, because a reminder that falls due while it is off is skipped. The full walkthrough, the reminders list and the Needs review check are on Marketing reminders.

System events

Event	When it fires	Channels	Notes
Order Worksheet	A new order is created	Email (to your shop inbox)	Sends the worksheet PDF to your location’s email address. Internal only, customers never see it. Cannot be disabled.

This email also gives you an independent copy of each order, kept in your own inbox and separate from Digital Florists’ systems. If your dashboard is ever unavailable, you can still open these emails and work from the attached worksheets. It builds up automatically alongside Disaster Recovery, which gathers the same kind of paperwork on demand from inside the dashboard.

Common questions

Can I enable an event for email but not SMS?

Yes. Each channel is toggled independently per event. You might want email confirmations but not text messages, for example.

Do reminders work for every occasion?

Only for occasions where you’ve configured reminder offsets. Go to Settings > Occasions and add offsets to the ones you want (e.g., Birthday, Anniversary).

Can I preview what a notification looks like before enabling it?

Yes. Expand any event in Settings > Notifications, click into the template, and use the Preview button to see what it looks like with example information filled in.

What’s next?

Notifications Overview

How notifications work in Digital Florists, and how to enable or disable events.

Templates & Branding

Edit what your notifications say and how they look.

Get Started

Apps

Daily Operations

Events & Weddings

Your Shop

Settings

Order events

Advanced rules

When text messages aren’t part of your plan

Event & proposal events

Business events

Customer events

Occasion reminders

System events

Common questions

What’s next?

Notifications Overview

Templates & Branding

​Order events

​Advanced rules

​When text messages aren’t part of your plan

​Event & proposal events

​Business events

​Customer events

​Occasion reminders

​System events

​Common questions

​What’s next?

Notifications Overview

Templates & Branding

Order events

Advanced rules

When text messages aren’t part of your plan

Event & proposal events

Business events

Customer events

Occasion reminders

System events

Common questions

What’s next?