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Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

Use this file to discover all available pages before exploring further.

Each notification is linked to something that happens — like an order being placed or a delivery going out. This page is a reference for every event, when it’s sent, and whether it works by email or text, and what data it includes.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.

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Order events

These are sent when an order changes status. They’re the most commonly used notifications.
EventWhen it firesSent byWhat’s includedNotes
Order CreatedA new order is placedEmail, SMSOrder number, customer name, total, delivery/collection dateDisabled by default
Order ConfirmedYou confirm the orderEmail, SMSOrder number, customer name, fulfilment date and timeDisabled by default
Out for DeliveryDriver starts the delivery runEmail, SMSOrder number, customer/recipient name, delivery addressIncludes Track your delivery button with live tracking link
Order FulfilledOrder is delivered or collectedEmail, SMSOrder number, customer name, fulfilment time, loyalty pointsIncludes proof-of-delivery photos. Wording auto-switches between “delivered” and “collected”
Ready for CollectionCollection order is ready for pickupEmail, SMSOrder number, customer name, opening hoursOnly sent for collection orders. Also sent automatically at 8am for ready orders due that day
Delivery CardedDriver couldn’t deliver — left in safe placeEmail, SMSOrder number, customer/recipient name, driver’s noteIncludes delivery photos if taken
Returned to ShopOrder returned after failed deliveryEmail, SMSOrder number, customer/recipient name
Order CancelledOrder is cancelledEmail, SMSOrder number, customer name, total, cancellation reason
Out for Delivery is one of the most popular notifications. Customers love knowing their flowers are on the way — especially for gifts where the sender is waiting to hear it’s arrived.

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Order type rules

Each order notification has an Advanced section where you can control which order types receive each notification (Gift, Funeral, Corporate, Event). Exclusions — never send this notification for a specific order type. Example: exclude funeral orders from delivery notifications so the family doesn’t get an out-for-delivery email. Overrides — send this notification even if the customer has opted out of notifications (or the order has notifications disabled). Use for messages the customer needs no matter what — order confirmations, receipts, invoices. For the full explanation of how overrides interact with per-customer opt-outs (and why they can’t be set per customer), see Notifications overview > Order type rules. To configure, click Advanced on any order notification and set the exclusion and override checkboxes for each order type.

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Event & proposal events

These support the event lifecycle — from sending a quote to confirming a booking.
EventWhen it firesSent byWhat’s includedNotes
Proposal SentYou send a quotation/proposalEmail, SMSCustomer name, proposal link, access code, quote total, deposit amount, validity, bank detailsLink takes client to their online portal to review and sign
Proposal AcceptedClient signs and acceptsEmailCustomer name, signer name, event date, quote total, deposit, event linkNotifies your team — not the client
Finalisation RequestEvent moves to finalisationEmail, SMSCustomer name, event type, date, time, venues, quote total, amount paid, balance due, bank details

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Business events

Communications that accompany financial documents. These are enabled by default and are always sent, even if a customer has asked not to receive notifications — but you can disable them in your notification settings if needed.
EventWhen it firesSent byAttachment
Invoice SentAn invoice is emailedEmail onlyInvoice PDF
Statement SentAn account statement is emailedEmail onlyStatement PDF
Receipt SentA receipt is emailed after an orderEmail onlyReceipt PDF

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Customer events

EventWhen it firesSent byNotes
Automatic Order ReminderScheduled reminder for an upcoming occasionEmail, SMSDisabled by default. Set how many days before each occasion the reminder should be sent in Settings > General > Occasions
Freehand MessageYou manually send a one-off messageEmail, SMSCompose anything you want from an order or event

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Setting up occasion reminders

  1. Go to Settings > General > Occasions and click Edit on the occasion you want (e.g., Birthday, Anniversary)
  2. Add reminder offsets — for example, “7 days before” and “3 days before”
  3. When you create an order with that occasion, tick the reminder checkbox to schedule it
  4. Reminders are sent automatically the following year at the intervals you set
View and manage scheduled reminders in Settings > Notifications > Reminders.
Reminders respect customer marketing preferences. They won’t be sent to customers who have opted out of notifications.

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System events

EventWhen it firesSent byNotes
Order WorksheetA new order is createdEmail (to your shop inbox)Sends the order worksheet as a PDF to your location’s inbox. Internal only — customers never see it. Cannot be disabled.

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Common questions

Yes. Each channel is toggled independently per event. You might want email confirmations but not text messages, for example.
Any order with a Funeral order type will skip that notification entirely. The customer won’t receive it by email or text.
Only for occasions where you’ve configured reminder offsets. Go to Settings > General > Occasions and add offsets to the ones you want (e.g., Birthday, Anniversary).
Yes. Expand any event in Settings > Notifications, click into the template, and use the Preview button to see what it looks like with example information filled in.

Notifications Overview

How the notification system works and how to enable or disable events.

Templates & Branding

Edit what your notifications say and how they look.
Last modified on May 17, 2026