This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Viewing notification logs
Go to Settings > Notifications > Logs to see a history of recent notifications. The page defaults to the last 3 months and filters to SMS — switch the type filter to Email to see emails instead. Each row shows:Sending a one-off message
If a customer didn’t receive a notification, you can send them a fresh email or SMS from the order. Open the order, find the notification section, and tap Send. Choose email or SMS, write your message, and send it. The message is logged against the order so you have a record. The same Send button exists on events. There, you can also click Insert placeholder to drop the quote link, access code, event date, or payment details into your message, with the real values filled in as it sends. See Sending a Proposal. To prevent the same automated notification from sending twice by mistake, Digital Florists suppresses duplicates of the same event for the same recipient within a 60-minute window. After that window, the next trigger will send again.Troubleshooting failed notifications
If a notification shows as Failed, the Reason column tells you what to check.Email failures
SMS failures
The SMS log reports a clear reason for each common failure. Match the reason to the fix below.Notifications not sending at all
If a notification isn’t firing even though it should be:- Check the event is enabled — go to Settings > Notifications and make sure the event toggle is on for the right channel.
- Check customer preferences — the customer may have Opt out of notifications ticked on their profile.
- Check order preferences — the order may have Disable notifications ticked.
- Check order type rules — the notification may be excluded for that order type (for example, funerals excluded). See Advanced on the event.
- Check the funeral default — new funeral orders can be set to disable notifications by default in Settings > General > Way of Working. Open the order and untick Disable notifications to send.
Business notifications (invoices, statements, receipts) and system notifications bypass customer and order opt-outs by design. If those still aren’t sending, the event itself is probably disabled.
Understanding notification statuses
Email sending details
Each email log records which sending settings were used at the time, including the technical details of your email setup. This is useful for diagnosing configuration issues or confirming which email driver sent the message. Attach this to any support ticket if you’re troubleshooting deliverability.Common questions
A customer says they didn't receive a notification
A customer says they didn't receive a notification
First, check the logs to see if it was attempted. If it shows as Sent, the message left Digital Florists, so ask the customer to check their spam or junk folder. If it shows as Failed, the Reason column tells you what to fix. If there’s no log entry, the event may be disabled or the customer or order may have opted out.
Can I see exactly what was sent to the customer?
Can I see exactly what was sent to the customer?
When viewing an order’s notification history, click a log entry to see the rendered message. The standalone logs page in Settings is read-only — it’s there for searching and spotting failures across all orders.
How far back do the logs go?
How far back do the logs go?
The standalone logs page shows the last 3 months. Older entries are kept but aren’t visible from this page — check the order itself, which keeps its own notification history.
Can I export notification logs?
Can I export notification logs?
Not as a spreadsheet. If you need a record of a specific notification, view it from the order’s notification history and copy the content.
Why did a notification send twice?
Why did a notification send twice?
Duplicates of the same event for the same recipient are suppressed for 60 minutes. After that, the next trigger sends again. A freehand message from the Send button always goes through.
What’s next?
Notifications Overview
How the notification system works and how to enable or disable events.
Events Reference
Every notification event and what triggers it.
Templates & Branding
Edit what your notifications say and how they look.
Automations Logs
View logs for your automated actions.