Receipt Printing

Connect turns a payment at the till into a printed receipt on your thermal printer. It adds your logo, applies the font you’ve picked, and sizes everything to fit your paper roll. This page covers what shows up on a receipt and the three things you can customise — logo, font, and paper width. For supported receipt printers and connection methods, see Receipt printers.

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What’s on a receipt

Every receipt Connect prints follows the same layout. Your shop name, logo, items, totals, and tax all appear in the right place without you having to think about it.

• Logo — your uploaded business logo, centred at the top
• Header — your shop name, address, and contact details
• Date and time — printed as DD/MM/YYYY HH:MM
• Order ID — the order or sale reference
• Items — quantity, product name, and price for each line
• Total — the order total
• Tax breakdown — each tax rate with its amount, then the total tax
• Payments — each payment method (Card, Cash, Gift Card, etc.) with the amount taken
• Total received — the sum of all payments
• Footer — a closing line such as “Thank you”

The paper cut and feed at the end are handled automatically, and the cash drawer pulse goes through the same printer if a drawer’s connected. See Cash drawer.

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Logo

Your business logo prints centred at the top of every receipt. Upload a PNG or JPG using Select, Change, or Remove on the Business logo row of the Logo and receipt font card in Connect’s settings. A PNG at least 600 pixels wide with a transparent background prints most cleanly — Connect resizes it to fit your paper width automatically and reuses the same image on the optional landscape address-label layout. Connect keeps its own copy of the logo once you’ve selected it, so you can move or delete the original file later without affecting receipts. Only upload artwork you’re allowed to print. For the size limit and a walkthrough of the settings card, see Logo and receipt font.

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Font

You can pick the typeface used for the receipt body text from the Receipt font dropdown in Connect’s settings. The default is the printer’s built-in font, with grouped Monospace, Sans serif, and Serif options to choose from. Stick with a monospace font unless you have a good reason not to: totals, tax rates, and payment columns line up much more neatly with fixed-width characters. On a Mac, receipts that print through the system print queue use a monospace font regardless of your choice, so columns stay aligned. To change the font, see Logo and receipt font.

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Paper width

Connect supports both narrower (58mm) and standard (80mm) thermal rolls. The right width is picked up automatically from your printer, so there’s nothing to configure. Your logo is resized to match the paper width too.

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Multiple receipt printers

Each computer running Connect has one receipt printer assigned to it. There’s no per-till switching inside Connect — the till device is the computer, and the saved receipt printer is the one it prints to. If you have multiple tills, install Connect on each computer and pick the right receipt printer in the setup wizard. Tills are then managed in the web app under Settings > Advanced > Devices — see Devices.

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When receipts print

Receipts are printed in response to events in the web app, not from inside Connect itself. Connect is the bridge that turns a print request into ink on paper.

• POS payment — when a sale is completed at the till
• Manual reprint — reprinting a receipt from a sale or order in the web app

All receipt jobs pass through Connect’s print queue, so if the printer’s offline they’ll wait and retry rather than fail outright.

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Common questions

For test-print buttons see Settings. If your receipt printer isn’t responding, contact us at hello@digitalflorists.com.

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What’s next?