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Promotions let you create discount codes your team can apply to orders. Run them for seasonal campaigns, loyalty rewards, or quieter trading periods.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.

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Where to find it

Go to Settings > Storefront > Promotions. Every code you’ve created is listed there with its discount and note.

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Creating a discount code

Click Create Promotion in the top right.
Promotion Details form with Type set to percentage, Code ROSEGARDEN10, Discount (%) 10, Min Order Value 45, Starts At and Ends At dates, an Apply to fulfilment charge checkbox and a Note.

One form holds the whole code: its type and code on the top row, then the discount, the smallest order it applies to and the dates it runs between.

1

Set the code

Enter a memorable code in Code that your team can apply to an order, for example WELCOME5 or ROSEGARDEN10. You can also click Generate for a random code.
2

Choose the type

Pick how the discount works.
  • percentage takes a percentage off the order. Enter the figure in Discount (%), such as 10 for 10% off.
  • fixed takes a set amount off. Enter the figure in Discount (amount), such as 5 for £5 off.
  • product adds a product to the order at no charge. Choose it in Free Product.
3

Set conditions

Control when the code can be used.
  • Min Order Value sets the smallest order the code works on. Enter 35 and a £5 code only applies to orders of £35 or more.
  • Starts At and Ends At set the dates the code runs between, for example 1 to 14 February for Valentine’s.
  • Apply to fulfilment charge takes the discount off the delivery charge as well as the products.
  • Note is for your team. Write down what the code is for and when it applies, and it shows beside the code in the list.

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Managing promotions

Promotions list with two codes, WELCOME5 giving £5.00 off and ROSEGARDEN10 giving 10% off, each with a note, an Incl. Fulfilment column and Edit and Delete actions.

Each code is listed with its discount, whether it also reduces the fulfilment charge, and the note your team reads.

Promotions are controlled by their date range.
  • If the current date is between Starts At and Ends At (or no dates are set), the code is active and can be applied
  • If Ends At has passed, the code is expired and can’t be applied
  • To remove a promotion early, click Delete on its row
Once a promotion has been used on an order, its type, code, discount, product, minimum order value and fulfilment setting are fixed. Click Edit to change the date range or the note. Move the end date to extend a live campaign or bring it forward to finish early.
Use Reports to pull a customer list when you’re sending a code out by email.

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Common questions

Only one discount code can be applied per order. If you want to offer a combined deal, create a single code that covers everything.
When creating an order from the dashboard or POS, scroll down to the Payments section at the bottom of the order and click Add a promotion. Pick the active code from the list. See Creating an order.
The applied code and the discount amount appear in the order summary on the order detail page, alongside the subtotal and fulfilment charge. See Orders for the full breakdown.

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What’s next?

Products

Manage your product catalogue and pricing.

Orders

See how discounts appear on orders.
Last modified on September 15, 2026