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Promotions let you create discount codes your team can apply to orders. Run them for seasonal campaigns, loyalty rewards, or quieter trading periods.
This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Promotions list showing active and expired discount codes

Managing your promotions

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Creating a discount code

Go to Settings > Promotions and click Create Promotion.
1

Set the code

Enter a memorable code your team can apply to an order, for example SPRING20, WELCOME10, or VDAY25. You can also click Generate for a random code.
2

Choose the discount type

Pick how the discount works.
  • Percentage takes a percentage off the order (e.g. 20% off)
  • Fixed takes a set amount off (e.g. £10 off)
  • Product adds a specific product variant to the order at no charge
3

Set conditions

Control when the code can be used.
  • Min Order Value (e.g. only valid on orders over £40)
  • Starts At / Ends At (e.g. 1 to 14 February for Valentine’s)
  • Free Product Variant (for Product promotions, choose which product variant is added to the order)
  • Apply to fulfilment charge (also reduces the delivery charge as well as the product price)

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Managing promotions

Promotions are controlled by their date range.
  • If the current date is between Starts At and Ends At (or no dates are set), the code is active and can be applied
  • If Ends At has passed, the code is expired and is no longer valid
  • To remove a promotion early, delete it from the list
Once a promotion has been used on an order, you can no longer change its type, code, discount, product, minimum order value, or whether it applies to the fulfilment charge. You can still edit the date range and the internal note — extend or end a live campaign by updating those fields.
Use Reports to pull a customer list when you’re sending a code out by email.

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Common questions

Only one discount code can be applied per order. If you want to offer a combined deal, create a single code that covers everything.
When creating an order from the dashboard or POS, scroll down to the Payments section at the bottom of the order and click Add a promotion. Pick the active code from the list. See Creating an order.
The applied code and the discount amount appear in the order summary on the order detail page, alongside the subtotal and fulfilment charge. See Orders for the full breakdown.

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What’s next?

Products

Manage your product catalogue and pricing.

Orders

See how discounts appear on orders.
Last modified on June 29, 2026