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Your Point of Sale (POS) is a full-screen till interface built for speed. Whether a customer walks in for a bunch of flowers, picks up a pre-ordered arrangement, redeems a gift card, or pays off an invoice, the POS handles it.
Point of Sale showing product categories and quick-access buttons

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Choosing your device

The first time you open the POS, you’ll be asked to select a device — your till. Each device is linked to a location and has its own payment methods, printer settings, and session history. If your shop has one till, you’ll see one device; if you have multiple tills, choose the one you’re working on. See Devices for the full guide on registering devices, managing settings per till, and running multi-till setups.

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Opening the till

Before you can take payments, you need to start a till session. This tracks every sale and payment during your shift, making cashing up at the end of the day straightforward.
Start till session screen with denomination entry
1

Select your name

Choose your name from the team list. This records who opened the session and who processed each sale.
User selection screen showing team members
2

Count your float

Count the cash already in the drawer. You can either:
  • — enter the number of each coin and note (£1 coins, £5 notes, etc.) and the system calculates the total. This is the most accurate method and speeds up your end-of-day count.
  • Enter a total — if denomination counting is turned off for your shop, just type the total amount.
The system records this as your .
If you closed the till yesterday, the system pre-fills the denomination counts from your last closing count — so you only need to adjust for any changes.
3

Open the till

Click Open Till to begin. You’re now ready to take payments.

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Browsing products

The left side of the POS shows your product catalogue. You can find products in several ways:
  • Tap a category to browse (Bouquets, Plants, Add-ons, etc.)
  • Search by product name using the search bar
  • Scan a barcode with a USB barcode scanner — the product is added to the cart instantly
  • Add a custom item for anything not in your catalogue — just enter a name, price, and tax rate
When you tap a product that has (like Standard, Large, and Luxury), a selector appears showing each variant with its price and current stock level. Tap the one you want.
Product tiles showing images, names, and prices

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Building the cart

As you add products, they appear in the cart on the right side of the screen. From the cart, you can:
  • Change the quantity — tap the quantity to adjust
  • Edit the price — tap the price to override it (useful for one-off discounts)
  • Remove an item — swipe or click the remove button
  • Assign a customer — link the sale to a customer profile for loyalty points, account payments, and purchase history
  • Apply a promotion — browse available promotions and apply a discount code
POS cart showing products, prices, and an assigned customer

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Future-dated and multiple orders

You can create orders for future dates from the POS — not just walk-in sales for today. If a customer wants to book a collection for next week, click Add Order, set the fulfilment date, and add the items. You can add multiple orders for different dates and different addresses in a single transaction — for example, a plant they’re taking now, a bouquet for delivery to their mum next Friday, and an arrangement for collection the following week. Each order gets its own order number, but the customer pays once for everything. This can only be done through the POS, not the order management screen. Future-dated orders created from the POS pass to your order management system as unconfirmed. This means your team in the workroom isn’t surprised by new orders — they’ll see them in the unconfirmed queue and can confirm, print labels, and prepare them when they’re ready.
This is great for walk-in customers who want to place an order while they’re in the shop. You handle the payment at the till, and the order flows through your normal workflow for fulfilment later.

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Taking payment

When the customer is ready to pay, tap Confirm to open the payment screen. The POS supports cash, card, gift cards, account payments, loyalty redemption, and split payments. See Transactions & Payments for a full guide to each method.
If a customer comes in to pay for a phone or website order, use Pay by Order ID instead of creating a new sale. Enter their order number and the payment gets linked to the existing order — no duplicate is created. This is especially useful for click-and-collect.

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Paying for orders from the dashboard

You can also take payment for an order directly from the order management dashboard — click the pay button next to any order and it opens a payment session linked to your POS. The transaction reconciles in your till’s End of Day report alongside your walk-in sales. If you have multiple devices, you can configure them so all payments (regardless of which device took them) cash up into one till. This keeps reconciliation simple. Multi-device cashup settings are managed per device — contact support if you need help configuring this.

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After the sale

Once payment is complete, a prompt asks whether you’d like to print a receipt. Tap Print Receipt to send it to your thermal printer, or No Thanks to skip. The completed sale is recorded as an order on your dashboard and appears in your reports.
POS order details showing items, payment method, and totals

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Reprinting a receipt

Need to reprint a receipt after the sale? There are two ways:
  • From the POS — tap the settings cog, go to Transactions, find the transaction, and tap the print button to reprint it.
  • From the order — open the order on your dashboard and click Print Receipt. This prints the same receipt as the POS.

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Voiding a sale

If you need to cancel a sale before it’s completed, you can void it from the cart. This removes all items and cancels the transaction. Voided sales are logged but don’t affect your totals.

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POS settings

Click the settings icon in the POS to access quick actions and status information:
POS settings menu with printer and display options
From here you can:
  • Close the register — go to the End of Day screen
  • Open adjustments — process refunds
  • Go to dashboard — leave the POS and return to your main dashboard
  • Open cash drawer — trigger the drawer without a sale (useful for making change)
  • Check printer status — see whether Digital Florists Connect is connected and which printer is active

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Common questions

Yes. The POS is designed to work on tablets and touchscreens. Many shops use an iPad at the counter.
The POS requires an internet connection to process sales. If your connection drops, you won’t be able to complete transactions until it’s restored.
Each till session is tied to one device. If you have multiple tills, each one can have its own session with a different team member. You can also hand over a session to another user during a shift change.
Yes. Every POS sale creates an order, so it appears on your dashboard, in your reports, and in the customer’s order history.
Yes. Gift cards are products in your catalogue. Add one to the cart, take payment, and the system generates a gift card code automatically. See Gift Cards for setup.
Use the custom item option to add a one-off product with a name, price, and tax rate. This is handy for selling something you don’t normally stock.

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What’s next?

Transactions & Payments

Every payment method and how they work.

Refunds

Process refunds by order, transaction, or ad-hoc.

End of Day

Close your till and review the day’s takings.

Devices

Register and manage your POS devices.
Last modified on March 12, 2026