Point of Sale

Your Point of Sale (POS) is a full-screen till interface built for speed. Whether a customer walks in for a bunch of flowers, picks up a pre-ordered arrangement, redeems a gift card, or pays off an invoice, the POS handles it.

Point of Sale showing product categories and quick-access buttons

Choosing your device

The first time you open the POS, you’ll be asked to select a device — your till. Each device is linked to a location and has its own payment methods, printer settings, and session history. If your shop has one till, you’ll see one device; if you have multiple tills, choose the one you’re working on. See Devices for the full guide on registering devices, managing settings per till, and running multi-till setups.

Opening the till

Before you can take payments, you need to start a till session. This tracks every sale and payment during your shift, making cashing up at the end of the day straightforward.

Start till session screen with denomination entry

Select your name

Choose your name from the team list. This records who opened the session and who processed each sale.

User selection screen showing team members

Count your float

Count the cash already in the drawer. You can either:

— enter the number of each coin and note (£1 coins, £5 notes, etc.) and the total is calculated for you. This is the most accurate method and speeds up your end-of-day count.
Enter a total — if denomination counting is turned off for your shop, just type the total amount.

This is recorded as your .

If you closed the till yesterday, your dashboard pre-fills the denomination counts from your last closing count — so you only need to adjust for any changes.

Open the till

Click Open Till to begin. You’re now ready to take payments.

Browsing products

The left side of the POS shows your product catalogue. You can find products in several ways:

Tap a category to browse (Bouquets, Plants, Add-ons, etc.)
Search by product name using the search bar
Scan a barcode with a USB barcode scanner — the product is added straight to the cart
Add a custom item for anything not in your catalogue — just enter a name, price, and tax rate

When you tap a product that has (like Standard, Large, and Luxury), a selector appears showing each variant with its price and current stock level. Tap the one you want.

Product tiles showing images, names, and prices

Building the cart

As you add products, they appear in the cart on the right side of the screen. From the cart, you can:

Change the quantity — tap the quantity to adjust
Edit the price — tap the price to override it (useful for one-off discounts)
Remove an item — swipe or click the remove button
Assign a customer — link the sale to a customer profile for loyalty points, account payments, and purchase history
Apply a promotion — browse available promotions and apply a discount code

POS cart showing products, prices, and an assigned customer

Future-dated and multiple orders

You can create orders for future dates from the POS — not just walk-in sales for today. If a customer wants to book a collection for next week, click Add Order, set the fulfilment date, and add the items. You can add multiple orders for different dates and different addresses in a single transaction — for example, a plant they’re taking now, a bouquet for delivery to their mum next Friday, and an arrangement for collection the following week. Each order gets its own order number, but the customer pays once for everything. POS-created orders land in your order management system as Unconfirmed, so your team picks them up in the usual queue and confirms them when they’re ready.

Taking payment

When the customer is ready to pay, tap Confirm to open the payment screen. The POS accepts cash, card, gift cards, account, and combinations. See Payment Methods for what each method does, how card and account work, and how they’re configured. Loyalty rewards apply as a discount before payment, not as a payment method.

Cash

Use the quick-cash buttons (£5, £10, £20, £50) or type the cash tendered — the till works out the change. Tap Exact due when the customer has the right money.

Gift cards

Enter the customer’s gift card code and PIN. The balance is applied to the sale; if it doesn’t cover the full amount, the card is fully redeemed and the remainder is paid by another method. To sell a gift card, add it to the cart like any other product.

Split payments

Pay one order across multiple methods — gift card and card, deposit-by-link and the balance at the till, and so on. Apply each method against the remaining balance until it hits zero.

Pay by Order ID

If a customer comes in to pay for a phone or website order, use Pay by Order ID instead of starting a new sale. Enter their Order ID — the POS shows the outstanding balance and links the payment to that order. Especially useful for click-and-collect — the customer placed the order online and pays when they pick it up.

Paying for orders from the dashboard

You can also take payment for an order from the order management dashboard — click the pay button next to any order and it opens a payment session linked to your POS. The transaction reconciles in your till’s End of Day report alongside walk-in sales.

After the sale

Once payment is complete, you’re asked whether to print a receipt. Tap Print Receipt to send it to your thermal printer, or skip the prompt. The completed sale is recorded as an order on your dashboard and appears in your reports.

POS order details showing items, payment method, and totals

Reprinting a receipt

Need to reprint a receipt after the sale? There are two ways:

From the POS — tap the settings cog, go to Transactions, find the transaction, and tap the print button to reprint it.
From the order — open the order on your dashboard and click Print Receipt. This prints the same receipt as the POS.

Voiding a sale

If you need to cancel a sale before it’s completed, you can void it from the cart — this removes all items and cancels the transaction. Voiding requires manager permission. See Voiding a transaction for the full rules (and the difference between void and refund).

POS settings

Click the settings icon in the POS to access quick actions and status information:

From here you can:

Close the register — go to the End of Day screen
Open adjustments — process refunds
Go to dashboard — leave the POS and return to your main dashboard
Open cash drawer — trigger the drawer without a sale (useful for making change)
Check printer status — see whether Digital Florists Connect is connected and which printer is active

Common questions

Can I use the POS on a tablet?

Yes. The POS is designed to work on tablets and touchscreens. Many shops use an iPad at the counter.

What if the internet goes down?

The POS requires an internet connection to process sales. If your connection drops, you won’t be able to complete transactions until it’s restored.

Can multiple staff use the POS at the same time?

Each till session is tied to one device. If you have multiple tills, each one can have its own session with a different team member. You can also hand over a session to another user during a shift change.

Do POS sales appear on the dashboard?

Yes. Every POS sale creates an order, so it appears on your dashboard, in your reports, and in the customer’s order history.

Can I sell gift cards from the POS?

Yes. Gift cards are products in your catalogue. Add one to the cart, take payment, and a gift card code is generated automatically. See Gift Cards for setup.

What if a product isn't in Digital Florists?

Use the custom item option to add a one-off product with a name, price, and tax rate. This is handy for selling something you don’t normally stock.

Choosing your device

Opening the till

Browsing products