This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Direct2Florist
Direct2Florist (D2F) is a two-way relay network. You can send orders out to D2F’s florist network without being enrolled as a receiving florist yourself. Receiving D2F orders is separate: those only start arriving once D2F enrol your shop as a receiving florist on their network.What it does
- Send orders out. Pick a D2F florist for the delivery address from inside the order, choose a product from D2F’s network catalogue, and the order is sent over with the customer’s details and any instructions you added.
- Receive orders in. D2F-sourced orders arrive on your dashboard as Unconfirmed. Confirming, fulfilling, or cancelling pushes the status back to D2F.
- Retail price on the line. When an incoming item’s retail price differs from the network price, the retail price is noted on the order line, so pricing is clear at a glance.
- Browse florists and products. When you’re sending out, you can look up which D2F florists cover the recipient’s address on the delivery date and what products they offer.
- Delivery photos. When you mark a D2F order delivered, any photos attached to the order are sent back to D2F as proof of delivery.
- Service fee handling. If the D2F order includes a relay service fee, it’s kept separate from product lines on the order.
- Funeral metadata. When the order has a funeral date and time, that information is added to the instructions on every line so the receiving florist sees it.
Required details
Setting up
1
Open the Direct2Florist setup page
Go to Settings > Direct2Florist. This is a dedicated enrolment form, not the standard integration tile.
2
Submit the enrolment form
Most fields are prefilled from your shop’s location and contact details. Check them, fill in anything missing, and submit.
3
Receive your D2F credentials
Direct2Florist creates your account and sends you a member code, florist ID, and a one-time password for the D2F control panel.
4
Wait for D2F to confirm enrolment
Once D2F confirm your enrolment, the integration turns on and a Direct2Florist delivery slot is set up. Sending is then available. Receiving only starts once D2F enrol your shop as a receiving florist on their network.
Direct2Florist must confirm your enrolment before the connection goes live.
Receiving relayed orders from Interflora and eFlorist
Incoming Interflora and eFlorist orders don’t use a Settings tile. They come in through Digital Florists Connect, which reads the make-up sheets as they arrive and creates the orders on your dashboard.Interflora
Incoming Interflora orders come through the Florist Hub make-up sheets, which Connect reads onto your dashboard. See Connect for Interflora for the setup. Interflora Spain intake also runs through Connect; see Interflora Spain.eFlorist
eFlorist is intake-only. There’s no eFlorist tile in Settings, so it’s set up through Connect: the desktop app reads the eFlorist make-up sheets as they arrive and creates the orders on your dashboard. Acceptance, decline, and status updates still happen through the eFlorist Portal. See Connect for eFlorist for the full setup.Send to a Friend
Send to a Friend is a peer-to-peer link between two florists who already know each other and both use Digital Florists. It isn’t a third-party network, and it’s in limited release. See Send to a Friend under Customer programmes for the full guide.
Common questions
Do I need to be a receiving florist on the network to send orders?
Do I need to be a receiving florist on the network to send orders?
For Direct2Florist, no. You can send out without being enrolled as a receiver. Receiving D2F orders is the part that needs D2F to enrol your shop as a receiving florist on their network.
Can I switch between relay providers per order?
Can I switch between relay providers per order?
Yes. When you create a relay order you choose Direct2Florist, Send to a Friend, or manual per order, and pick whichever fits that delivery.
Why don't my Interflora orders look like Direct2Florist orders?
Why don't my Interflora orders look like Direct2Florist orders?
They take different routes. Direct2Florist runs through the Settings integration end-to-end. Interflora and eFlorist orders arrive into your dashboard through Connect reading the make-up sheet PDFs, so Connect is what’s doing the work, not a relay-network credential.
What happens if a relay send fails?
What happens if a relay send fails?
The order stays on your dashboard and the integration retries. If you can’t see what went wrong, get in touch with support.
What’s next?
Website integrations
Pull orders from Shopify, WooCommerce, and other shop platforms onto your dashboard.
Connect
The desktop app that brings Interflora and eFlorist make-up sheets into your dashboard.
Send to a Friend
The peer-to-peer link between two Digital Florists shops.
Integrations overview
Every integration category: website, courier, payment, and relay.