This page covers features gated by Admin-tier permissions — typically Settings access. Admins have these by default; your administrator can adjust who has them in Settings > Team.
Capability matrix
The courier integrations don’t do exactly the same thing. Use this table to pick the one that fits your operation.
Tracking refreshes when Digital Florists asks the carrier for an update. Neither integration pushes status into your dashboard, so if a parcel’s status looks stale, refresh the shipment on the order.
Shiptheory
Shiptheory is a UK-based carrier aggregator. One connection gives you access to every carrier you’ve set up inside your Shiptheory account (typically a mix of Royal Mail, DPD, ParcelForce, Evri, UPS, FedEx, and DHL), and the booking form pulls the live service list each time you book. Shiptheory is a good fit if you ship mostly UK and EU parcels and want a single account to manage rates and carrier rules. The Saturday delivery override is the one feature unique to Shiptheory here: configure a JSON rule and Digital Florists will swap a weekday service code for its Saturday equivalent when an order’s delivery date falls on a Saturday.Required config
Setup
1
Generate an API key in Shiptheory
Sign in to Shiptheory, go to Settings > API, and create a new key.
2
Paste the key into Digital Florists
In Settings > Integrations, open Shiptheory and paste the key into the API Key field.
3
Narrow the service list (optional)
If your Shiptheory account exposes more services than your team uses, add their codes to Preferred Service Codes. The booking dropdown will filter down to just those.
4
Configure Saturday handling (optional)
Open the Saturday Delivery Override form and map your usual weekday service to its Saturday-delivery equivalent.
5
Save and book a test shipment
Save the integration and book a test parcel from an order to confirm the label downloads and a tracking number appears on the shipment.
Notable caveats
- Status updates are pull-only. Shiptheory doesn’t push status into Digital Florists. Refresh the shipment from the order to pull the latest tracking and label.
- Ship-from address comes from Shiptheory. There’s no per-integration sender override; configure the sender inside your Shiptheory account.
- 404 on refresh is normal early on. If you refresh a shipment that Shiptheory hasn’t finalised yet, Digital Florists treats it as “not yet available” rather than an error.
ShipStation
ShipStation (running on the ShipEngine API) is a global multi-carrier platform. Like Shiptheory, one connection gives you every carrier your ShipStation account has connected. The service picker fetches the live list on demand and caches it for an hour per shop, so newly added carriers show up within an hour of being connected on the ShipStation side. ShipStation is the right fit if your carrier mix is international or your ShipEngine account is already the source of truth for rates. Unlike Shiptheory, ShipStation lets you set the ship-from address on the integration itself, which helps if your courier-sender address is different from your shop address.Required config
Setup
1
Generate an API key in ShipStation
Sign in to ShipStation, generate a new API key, and copy it. Sandbox keys begin with
TEST_; switch to a production key when you’re ready to ship for real.2
Paste the key into Digital Florists
In Settings > Integrations, open ShipStation and paste the key into the API Key field.
3
Fill in the Ship-from address
Enter the sender address. Line 1, city, postcode, and country are needed. Booking will be blocked with an on-screen error if any of those four are missing.
4
Set a default service (optional)
Add a default service code in the form
carrier_code::service_code. Both halves are needed for a label to book.5
Save and book a test shipment
Save the integration and book a test label from an order. The carrier service list is fetched live the first time you open the booking form.
Notable caveats
- Service codes use a compound format. Both the carrier and the service halves are needed:
stamps_com::usps_priority_mail, not justusps_priority_mail. - Service list refreshes once an hour. A carrier you’ve just connected inside ShipStation can take up to an hour to appear in the booking form.
- Re-clicking Book is safe. If the same shipment is sent twice, Digital Florists reuses the existing label rather than creating a duplicate.
- One parcel per shipment. Multi-package shipments aren’t supported; the first parcel on the request is the one that’s booked.
- No Saturday auto-swap. Set Saturday handling inside ShipStation itself if you need it.
- Insurance value is treated as GBP. If you insure non-GBP parcels, the declared value sent to ShipStation will be the number as if it were pounds sterling.
Common questions
Can I connect more than one courier at the same time?
Can I connect more than one courier at the same time?
Yes. Courier integrations are independent. Connect Shiptheory and ShipStation, then pick the one you want when you book each shipment.
Why isn't the tracking status updating?
Why isn't the tracking status updating?
Tracking refreshes when Digital Florists asks the courier for an update; there’s no push from the carrier. Open the shipment on the order and refresh it to pull the latest status.
A new carrier I added in ShipStation isn't showing up
A new carrier I added in ShipStation isn't showing up
The service list is cached for up to an hour per shop. Wait an hour and reopen the booking form, or contact support if it still isn’t there.
What does the Saturday delivery override do?
What does the Saturday delivery override do?
On Shiptheory only, it swaps a weekday service code for its Saturday equivalent when the order’s delivery date is a Saturday. Configure the mapping under the integration’s settings.
Can I rebook a shipment that failed first time?
Can I rebook a shipment that failed first time?
Yes. On ShipStation in particular, re-clicking Book on the same shipment is safe; Digital Florists reuses the existing booking rather than creating a duplicate. For Shiptheory, void the failed shipment first if it did create on the carrier’s side.
What if I need a carrier none of these support?
What if I need a carrier none of these support?
Shiptheory and ShipStation both aggregate dozens of carriers, so start by checking whether your carrier is available through one of them. If not, get in touch with support.
What’s next?
Integrations overview
Every integration available to your shop and how the categories fit together.
Courier orders
Book labels, print, and hand parcels over day-to-day.
Locations
Set the sender address and phone numbers your courier integrations rely on.
Getting help
Reach support when a carrier connection isn’t behaving.