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This page covers how each payment method works when you’re actually taking a payment — whether you’re at the till, on an order page, or sending a payment link.

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Cash

Cash payments are available at the POS only.
Cash register numpad with quick-cash buttons
1

Tap a quick-cash button or type the amount

Use the quick-cash buttons (£5, £10, £20, £50) or type the exact amount the customer hands you using the numpad. You don’t need to enter the order total — enter what the customer gives you and the till works out the rest.
2

Check the change

The till acts as a change calculator. If the customer hands over more than the total, it shows you exactly what to give back:
  • Tendered — what the customer handed over
  • Applied — the amount that goes toward the sale
  • Change — what you give back
For example, if the order is £30 and the customer gives you £40, the till shows £10 change due. This is especially useful for awkward amounts where the change isn’t obvious.
3

Confirm the payment

Click Confirm to complete the sale. The change amount is shown again on the confirmation screen so you can double-check before closing the drawer.
If you tap “Exact due”, the system fills in the outstanding amount automatically — useful when the customer has the right change.

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Card

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At the POS

When you select card as the payment method, the payment is sent to your connected card terminal. The customer taps, inserts, or swipes their card, and the terminal reports the result back to the POS. Digital Florists works with four terminal providers:
  • Stripe Terminal — contactless, chip & PIN, Apple Pay, Google Pay
  • PaymentSense
  • Cardstream
  • Sumup
Terminals are connected in Settings > Integrations. Each POS device can have its own terminal.
If a card payment fails or is declined, the POS stays on the payment screen so you can retry or choose a different method. Nothing is charged until the terminal confirms success.
For payments that happen outside the POS — event deposits, invoice payments, or when a customer can’t pay in person — the system uses Stripe to create a secure online checkout page. You send the customer a payment link via email or SMS. They click it, enter their card details on the checkout page, and the payment is recorded automatically. See Payment Links below.

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Gift cards

The customer provides their gift card code (format: XXXX-XXXX-XXXX-XXXX) and 4-digit PIN. The system checks the balance and shows the available amount.
  • If the gift card covers the full amount, the sale is paid in full.
  • If the balance is less than the total, the gift card is fully redeemed and the customer pays the remainder with another method (a split payment).
The gift card balance is updated instantly — there’s no delay or risk of double-spending.
You can sell gift cards from the POS. Gift cards are products in your catalogue — add one to the cart, take payment, and the system generates a code and PIN automatically. See Gift Cards for setup.

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Account (on account)

For customers with a credit account, you can charge the sale to their account for later invoicing. This is useful for trade customers, corporate clients, or anyone who pays on terms.
1

Select the customer

The customer must be assigned to the sale or order before you can use account payment.
2

Choose Account as the payment method

The Account option only appears if the selected customer has a credit account on their profile.
3

Confirm the payment

The payment is recorded as Paid to Account. It appears on the customer’s account for invoicing later.
You can’t use account payment if the order has already been invoiced. This protects against double-billing.

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Loyalty

If you have a loyalty programme running, customers can redeem their rewards when paying. Digital Florists supports two loyalty types:
  • Points-based — the customer earns points on purchases and spends them as a discount
  • — the customer earns punches and redeems a reward when the card is full
The customer must be selected and have enough points or a completed punchcard. The loyalty redemption is applied as a discount before payment — the remaining balance (if any) is paid with another method.
If an order with a loyalty redemption is cancelled, the points or punches are automatically returned to the customer’s balance.
You can send a payment link to a customer via email or SMS. When they click it, they’re taken to a secure Stripe checkout page where they can pay by card. Once they pay, the transaction is recorded automatically and the order or invoice is marked as paid. Payment links are used for:
  • Phone orders where the customer wants to pay remotely
  • Event deposits
  • Outstanding invoices
  • Any situation where the customer isn’t in front of you
Payment links stay active until the customer pays or the transaction expires. If a customer’s first attempt fails, they can try again from the same link.

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Split payments

You can across multiple methods in any combination. For example, a customer might pay £20 with a gift card and the rest by card, or use loyalty points for part of the total and cash for the rest.
1

Apply the first payment

Choose a payment method and enter the amount. The system records the payment and shows the remaining balance.
2

Apply the next payment

Choose another method for the outstanding amount. Repeat until the balance reaches zero.
Each payment is recorded separately, so your End of Day report and financial records show exactly how much came in through each method.

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Pay by Order ID

If a customer comes in to pay for a phone or website order, use Pay by Order ID at the POS instead of creating a new sale. Enter their order number and the POS shows the outstanding balance. The payment gets linked to the existing order — no duplicate is created. This keeps your order history clean and ensures the correct order is marked as paid.
Pay by Order ID is especially useful for click-and-collect orders, where the customer places an order online and pays when they pick it up.

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Common questions

At the POS, the screen stays on the payment step. You can retry the card payment or switch to a different method. No charge is made until the terminal confirms success. For payment links, the customer can try again from the same link.
Yes. Use a split payment — apply the first card payment for a partial amount, then apply the second card for the remainder.
That depends on your gift card settings. See Gift Cards for details on setting expiry dates and policies.
No. Account payment requires a customer with a credit account on their profile. Select the customer first.
Each device has its own accepted payment methods. Check your device settings in Settings > Advanced > Devices, or see the Devices guide.

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What’s next?

Payment Methods

What each method does and how to add your own.

Refunds

Process refunds by order, by transaction, or as a standalone adjustment.

Point of Sale

The full POS guide for walk-in sales.

End of Day

Close your till and reconcile payments.
Last modified on March 11, 2026