How delivery slots work
Each slot represents a time window during the day when you can deliver — for example, AM (before 1pm), PM (after 1pm), or a specific window like 2pm–4pm. When a customer places an order, they choose from the slots you’ve made available. You can have as many or as few slots as you like. Some shops keep it simple with just AM and PM. Others offer timed slots for customers who need flowers at a specific time (e.g., a birthday surprise at lunchtime, or flowers arriving before a funeral).Setting up your slots
Go to Settings > General and click the Delivery Slots tab to manage your delivery slots.
| Setting | What it controls |
|---|---|
| Name | What the customer sees — e.g., “Morning”, “Afternoon”, “Timed (2pm–4pm)“ |
| Start time and End time | The delivery window |
| Delivery charge | How much you charge for this slot (can be £0 for free delivery) |
| Same-day available | Whether customers can book this slot for today |
| Same-day cutoff | If same-day is available, the latest time they can book it (e.g., 10am) |
Same-day delivery
If you offer same-day delivery, the cutoff time is key. This is the latest a customer can place an order and still get it delivered that day. For example, if your cutoff is 10am, any orders placed after 10am won’t see today’s date as an option. You can set different cutoffs for different slots. A common setup:| Slot | Same-day cutoff |
|---|---|
| AM (before 1pm) | Not available same-day |
| PM (after 1pm) | 10:00am |
| All day | 10:00am |
Slot pricing
Each slot can have its own delivery charge. This lets you charge more for premium time windows:- Free delivery on standard AM/PM slots to encourage orders
- Higher charge for timed slots (e.g., “between 2pm and 4pm”) where your driver needs to be at a specific place at a specific time
- Premium charge for same-day delivery to cover the extra rush
Delivery charges set on slots are the default. You can override the charge on individual orders if needed — for example, if you’ve agreed a special rate with a regular customer.
Your coverage area
Your delivery coverage area is based on postcode prefixes that you configure in your settings. You add the postcode areas you deliver to (e.g., LS1, LS2, BD1), and the system checks whether a delivery address falls within one of those areas. When an order comes in with an address outside your coverage area, the system shows an Out of Coverage Area warning. From there you can:- Deliver anyway if you’re happy to make an exception
- Convert to a relay to send it to a florist closer to the recipient via Direct2Florist or Send to a Friend
- Suggest collection if the customer is able to pick up instead
Multiple locations
If your business has more than one shop, each location can have its own delivery slots and coverage area. Orders are matched to the nearest location automatically, so customers always see the right slots and charges for their area.Collection slots
Collection slots work the same way as delivery slots — you set the available time windows and any same-day restrictions. The difference is that collection orders don’t need a delivery run. They appear on your dashboard in the Collection tab, ready for your team to prepare. Common collection slot setups:- All day — customer can collect any time during opening hours
- Morning / Afternoon — gives your team a rough idea of when to have it ready
- Specific times — for shops that want to manage collection traffic (e.g., “10am–12pm” and “2pm–4pm”)
If a customer places a collection order, the system holds any “ready for collection” notification until the collection date. This avoids notifying them too early if you prepare orders the day before.
Closed days and holidays
Delivery and collection slots respect your shop’s trading hours set in Settings > General. If your shop is closed on a particular day, that date won’t appear as an option for customers. For bank holidays or special closures, update your trading hours in advance and the delivery calendar will adjust automatically.Common questions
Can I have different slots for different days of the week?
Can I have different slots for different days of the week?
Slots apply to all days your shop is open. If you need different slots on different days (e.g., no timed deliveries on Saturdays), you can manage this by adjusting your trading hours or temporarily disabling specific slots.
Is there a limit to how many orders can go in one slot?
Is there a limit to how many orders can go in one slot?
Slots don’t have a built-in capacity limit. If you’re getting too many orders in one time window, consider adding more slots to spread the load, or adjust your same-day cutoff to give yourself more prep time.
Can I offer free delivery?
Can I offer free delivery?
Yes. Set the delivery charge to £0 on any slot. You can also use promotions to offer free delivery as a discount code.
What if a customer needs delivery outside my coverage area?
What if a customer needs delivery outside my coverage area?
The system warns you that the address is outside your delivery range. You can choose to deliver anyway, convert the order to a relay (sending it to a florist closer to the recipient), or suggest collection.
Can I charge different prices for same-day vs next-day delivery?
Can I charge different prices for same-day vs next-day delivery?
Yes. Create separate slots — for example, a “Same Day PM” slot with a higher charge and same-day enabled, and a standard “PM” slot with a lower charge and same-day disabled. Customers booking for today will see the same-day slot; customers booking ahead will see the standard one.
How do delivery charges work with promotions?
How do delivery charges work with promotions?
Promotions can offer free or discounted delivery. When a customer applies a qualifying promotion code, the delivery charge is reduced or removed automatically.
What’s next?
Delivery Runs
Learn how to create and manage delivery runs.
Tracking & Proof of Delivery
Track your drivers and share live updates with customers.
Orders
Learn about order types and fulfilment methods.
Settings
Configure your shop’s trading hours and fulfilment options.