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Every customer has their own address book. Open the customer, go to the Addresses tab, and click Add Address to save another one. The same address screen opens when you fix a delivery address from a delivery run, so what’s below applies wherever you’re entering an address.

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Searching for an address

On a blank address screen the search sits at the top. Start typing a street, a house name, or a business name, then pick from the list that drops down. Picking a result fills the address lines, the town, the county, the postcode and the country, and drops a pin for the address at the same time. UK addresses get two ways in. Address Lookup searches the address itself, and a result with an arrow at the end opens a narrower list rather than filling the form. Postcode Lookup takes the postcode: type it, click Lookup, and choose from Select Address. Search again clears the list so you can try another postcode. Outside the UK the search is a single Auto-complete Address box that works the same way.

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Business addresses

When the address belongs to a business, the business name goes on Address Line 1 and the street moves down to Address Line 2. The rest of the address stays in order beneath it. You get the hotel or funeral home named at the top of the label, with the street still there for the driver.

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Address Line 3

Addresses that run to more than two lines have Address Line 3 underneath. A lookup uses it for whatever is left after the first two lines, and you can type into it yourself for a flat number, a building, or a townland.

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Replacing a wrong address

Once Address Line 1 has something in it, the search tucks away behind a Search for a different address link. Click that, search again, and the result you pick replaces what’s on the form, postcode and map position included. That’s the quickest way to correct an address that was picked wrongly the first time. You can also type over any field by hand. The map pin is worked out again when you save.
If the lookup is having a bad day you’ll see a message such as “Address lookup failed. Please enter the address manually.” or “Too many lookup requests. Please wait a few seconds and try again.” Type the address into the fields and save it as normal. The lookup is a shortcut, not a requirement.

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Irish addresses and Eircodes

Set Country to Ireland and an Eircode box appears above the address lines. Type the code and click Lookup Eircode. The lookup fills in the town, county and Eircode where it has them, and leaves what you’ve already typed alone. Your address lines win, with one exception: where the lookup spells out something you shortened, the fuller version takes its place. Anything genuinely new drops onto the first empty line.
An Eircode points at a single delivery point but doesn’t give you a house name or number, so add that yourself on Address Line 1 before you save.
If the code is short or unrecognised you’ll see “Please enter a valid Eircode (e.g., D02 XY77).” or “No address found for the provided Eircode.” Check the code with the customer, or enter the address without it.

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Addresses without a postcode

Most addresses need a postcode before they’ll save. Where the country treats postcodes as optional, as Ireland does, you can save an address without one. A townland and a county is a complete address in plenty of rural cases. With the postcode left out, at least one address line is needed instead. Leave both blank and Digital Florists asks for one with “Enter an address line, or a postcode we can locate this address by.”
This rule is the same for addresses saved against a customer, for venue addresses, and for your own shop locations.

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Where the address sits on the map

Digital Florists puts a pin on every address it can place. The pin is what delivery runs, route order and distances are worked out from, so it’s worth a glance when you save an address you’ve typed by hand. Three things can happen.
  • The address is found. A pin is saved against it and there’s nothing to do.
  • A pin is found but can’t be confirmed against the postcode. The pin is kept and you’ll see “This address has a map pin that couldn’t be verified against its postcode. Please check the pin location.” on the customer and on the order’s Fulfilment Address. The address still goes on delivery runs and still counts towards route timings and distances. New-build postcodes are the usual reason.
  • Nothing can be placed. You’ll see “There was an error processing this address, please add it again.” Open the address and re-enter it through the search.
An address with nothing in it but a country doesn’t get a pin at all. Add at least a postcode or a street before saving if the address is for a delivery.
If a saved address won’t take, you’ll get “Geocoding failed for both address lines. Please enter a valid address.” Check the postcode and the first two address lines against what the customer gave you, then search for the address rather than typing it.

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Common questions

No. Addresses saved against a customer are kept, and the profile refuses with a message starting “Cannot delete address for customer”. Edit the address instead if it’s wrong, or add the correct one and use that on new orders.
No. Orders that are fulfilled or cancelled keep the address they were delivered to. Orders still open follow the correction, which is what you want when you’re fixing an address the day before a delivery.
Where the country makes postcodes optional it can be saved with an address line instead. See Addresses without a postcode.

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What’s next?

Customers

Profiles, tabs, and customer types.

Delivery

How addresses feed delivery runs and routing.

Venues

Saved addresses for the places you work at regularly.

Locations

The shop addresses runs start and finish from.
Last modified on September 15, 2026