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Some customers need flowers regularly — a hotel that wants fresh reception flowers every Monday, a church that needs an arrangement on the first of every month, or an office that gets a bouquet delivered every other Friday. Instead of creating these orders manually each time, you can set up a repeat order and let the system handle it.

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How it works

You create the first order as normal — pick the customer, add the products, set the address and fulfilment method. Before you submit, tick the Repeat Order box and tell it how often. From then on, the system creates a new order automatically each time one is due. Each generated order is an exact copy of the original — same products, same quantities, same prices, same address. It appears in your order list as Unconfirmed, ready for your team to review and prepare, just like any other order.

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Setting one up

1

Create the order as normal

Go through the usual order creation process — pick the customer, add the products, and set the fulfilment method (delivery or collection).
2

Tick the repeat box

Before you submit, tick Repeat Order. A new panel appears where you set the schedule.
3

Pick the schedule

Choose how often the order should repeat:
Select Weekly and click the days you want — for example, Monday and Thursday. Set “every 1 week” for weekly, “every 2 weeks” for fortnightly, and so on.
Select Monthly and enter the day of the month — for example, the 1st or the 15th. If you pick the 31st and a month only has 30 days, it uses the last day of the month instead.
Select Daily and set how many days apart — every 1 day, every 2 days, etc.
Select Specific Dates and add the exact dates you want — for example, 14 Feb, 10 Mar, 30 May. Useful for customers who know exactly when they need flowers.
4

Set how far in advance to create it

The Create Before field tells the system how many days before the fulfilment date to create each order. This gives you and your team time to prepare.For example, if the fulfilment date is Monday and you set this to 5 days, the order appears in your system on the previous Wednesday.
Most shops set this to 3–5 days. That’s enough notice to order stems and prepare without cluttering your order list too far ahead.
5

Set when it starts and ends

Pick a start date for the schedule. If the customer wants flowers indefinitely, leave the end date blank. If it’s a fixed contract (say, 6 months of weekly flowers for a hotel lobby), set an end date.
6

Submit the order

Submit the order as normal. The first order is created straight away, and the system takes care of the rest.
Repeat orders work for deliveries and collections, but not relays (e.g. Direct2Florist). Relays need a different florist to accept each order, so they can’t be automated.

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What happens each time an order is due

Every morning at 8am, the system checks whether any repeat orders need creating. When one is due, it:
  1. Creates a copy of the original order with the same products, prices, and address
  2. Sets the order status to Unconfirmed so your team can review and prepare it
  3. Sets the payment status to Unpaid — unless the customer is on an account (see below)
  4. Sends your team a worksheet notification so they know what to make
  5. Triggers any automations you have set up for new orders
For account customers (hotels, corporates, etc.), the payment status is automatically set to Paid and the order is added to their account for invoicing. For everyone else, your team collects payment as normal.
For customers who pay by bank transfer, set the payment method to Pay on Fulfilment when creating the repeat. This keeps each generated order marked as unpaid until you’ve confirmed the transfer has arrived. Add an order note like “Check bank transfer has been paid” so your team remembers to verify before sending the flowers out.
Repeat orders keep the original prices from when you set them up. If you’ve changed your prices since then, you’ll need to update the repeat order to use the new prices.

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Managing your repeats

Go to Orders > Repeat Orders to see all your repeats in one place.

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What you’ll see

Each repeat order shows you:
  • Its status — Active, Paused, or Failed
  • The upcoming fulfilment dates (up to 10)
  • A history of every order generated from this repeat
  • The customer it belongs to

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Changing the schedule

You can change anything about the schedule at any time — the days, how often, or when it ends. Changes only affect future orders; ones that have already been created stay as they are.

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Pausing

Customer going on holiday? Toggle the Pause switch. The system stops creating orders until you switch it back on. Nothing is lost — it picks up where it left off.

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Creating an extra order

If a customer rings up wanting an extra order outside their usual schedule, click Create Order on the repeat order page, pick the fulfilment date, and the system creates one using the same products and prices.

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When something goes wrong

Occasionally a repeat order can’t be created — maybe the customer’s been removed, or their address is missing. When this happens:
  • You’ll see a red alert on your dashboard telling you how many repeats have problems
  • The system tries again the next day
  • If it fails 5 times in a row, the status changes to Failed and it pauses itself until you fix it

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Sorting it out

  1. Go to Orders > Repeat Orders and look for the ones marked in red
  2. Read the error message — it tells you what’s wrong
  3. Fix the problem (e.g. add the missing address back)
  4. Click Retry to start it up again
  5. Or click Test to check everything looks right without actually creating an order

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What gets copied (and what doesn’t)

Each new order is an exact copy of the original:
  • Same products and quantities, at the original prices
  • Same custom items (like “Florist’s Choice — £40”)
  • Same address and fulfilment method (delivery or collection)
  • Same fulfilment charge
Things that don’t carry over:
  • Delivery run assignments — you assign each generated order to a run as normal
  • Promotions or discount codes — these aren’t reapplied automatically
  • External references from integrations (e.g. Shopify order IDs)

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Repeat tasks

There’s a similar feature for tasks — things your team needs to do regularly. Common ones:
  • “Clean the cooler every Monday”
  • “Order weekly stock every Wednesday”
  • “Water the shop display every 2 days”
Repeat tasks have two extra options: Skip if Closed (don’t create the task on days your shop is closed) and Keep Assigned User (so each generated task is assigned to the same team member as the original). Go to Tasks > Repeat Tasks to set them up. Learn more about tasks →

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Common questions

Yes. Edit the repeat order and update the products, quantities, or prices. Changes apply to future orders only — ones already created stay as they are.
The repeat keeps working. Each generated order is independent, so deleting the original doesn’t stop future ones from being created.
Yes. Repeat orders work for both deliveries and collections.
No. Relay orders (e.g. Direct2Florist) need a different florist to accept and fulfil each one, so they can’t be automated.
The system checks every day at 8am. Orders are created based on the Create Before days you set — so if you set 5 days and the fulfilment date is Monday, the order appears on the previous Wednesday.
No. Repeat orders use the prices from when they were first set up. If you want to charge the new price, edit the repeat order.
Yes. You can have as many as you need — for example, a hotel might have weekly reception flowers and monthly restaurant table arrangements as separate repeats.
If you set a monthly repeat for the 31st and a month only has 30 days, the system creates it on the 30th. For February, it uses the 28th (or 29th in a leap year).
Set an end date, or delete it from the Repeat Orders page. Deleting a repeat doesn’t delete orders that have already been created.
Only if you’ve turned on the Order Created notification in your notification settings. Your team always gets an internal worksheet notification.

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What’s next?

Creating an Order

Walk through creating your first order step by step.

Orders

Learn about managing orders day to day.

Tasks

Set up recurring tasks for your team.

Notifications

Control what customers are told when orders are created.
Last modified on March 12, 2026