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Documentation Index

Fetch the complete documentation index at: https://docs.florists.digital/llms.txt

Use this file to discover all available pages before exploring further.

This guide walks you through installing Digital Florists Connect on Windows 10 or later, then running the first-time setup wizard. The whole thing takes about 10 minutes. The wizard inside Connect looks the same on Mac and Windows. The only Windows-specific bit you might bump into is the SmartScreen warning when you first run the installer — that’s covered below.

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Before you start

You’ll need a few things ready:
  • Windows 10 or later (64-bit) — Connect doesn’t run on 32-bit Windows.
  • Your access token from Digital Florists — generate one under Settings > Advanced > Integrations > Connect in the web app. It’s a single string that links Connect to your shop.
  • Your printer powered on — and either plugged in over USB, on the same network as your PC, or already added in Windows.
Generate the access token on the same PC you’re installing Connect on. You can copy it straight from the browser into the wizard.

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Install Connect

1

Download the installer

Go to downloads.florists.digital and download the Windows .exe installer.
2

Run the installer

Double-click the downloaded file to start the install.
3

Get past Windows SmartScreen

Windows may show a blue warning when the installer runs. Click More info, then Run anyway.
SmartScreen warns about any installer it hasn’t seen many people download yet. The installer is safe — it’s the same file linked from downloads.florists.digital.
4

Allow it through your antivirus

If your antivirus or endpoint-protection software (Norton, McAfee, Bitdefender, Sophos, ESET, or Windows Defender on stricter settings) flags Connect or quarantines it, whitelist Connect and let the installer through. This is a common blocker on shop PCs that came with antivirus pre-installed. We can’t advise on third-party antivirus software — check the maker’s documentation, or ask your IT support to whitelist Connect for you.
5

Finish the install

Follow the prompts to the end. Connect launches automatically and opens the setup wizard.

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Setup wizard

When Connect opens for the first time, it shows a welcome screen with a four-step progress bar at the top — Login, Receipt, Drawer, Label. Click Get Started to begin.
1

Welcome

Read the intro and click Get Started. If you don’t have your access token to hand, click Skip Setup and come back later.
2

Sign in

Paste your access token, then click Connect & Continue. Connect checks the token and saves it. If it’s not valid or your shop isn’t reachable, you’ll see a message — check the token and try again.
If Connect already remembers a shop from a previous install, you’ll see a green Connected banner. Click Continue to Printer Setup, or Use a different instance to sign in fresh.
3

Receipt printer

Before you start, make sure your receipt printer is fully set up following the manual that came in the box — unboxed, paper loaded, powered on, and (for network printers) connected to the same network as your PC. Connect can only find printers that are already up and running.
Connect looks for your printer automatically. Anything it finds shows up as a card.Pick the printer you want to use, then click Test Print. If the test slip looks right, click Yes, save this printer.Connect tries to pick the best way to talk to your printer automatically. If your printer isn’t found, click Enter Network Printer Address to add it by IP, or open Advanced on the printer card to choose a different connection method.If you don’t use a receipt printer, skip this step.Supported receipt printers →
4

Cash drawer

Most cash drawers plug into the receipt printer with an small phone-style cable. Click Open Drawer and listen for the click.Confirm whether the drawer opened when prompted. Saving routes you on; declining surfaces troubleshooting tips.
If the drawer doesn’t click, check the RJ11/RJ12 cable is fully seated at both ends and the drawer’s key lock is in the unlocked position. If it still won’t fire, contact us at hello@digitalflorists.com.
If you don’t use a cash drawer, click Skip - I don’t use a cash drawer.
5

Label printer

Connect now looks for label printers on your network or installed through Windows. If yours connects through Windows’ own printer list, add it there first so it appears automatically.For each printer you can:
  • Pick the label stock — choose the roll size loaded in the printer (e.g. 62mm continuous, 102 x 152mm).
  • Print landscape address labels — turn this on for our classic landscape delivery-label layout with your logo at the top.
  • Include your saved business logo — when landscape is on, you can choose whether to print your logo at the top of each label.
Click Test Print to print a sample label. If it looks right, the printer is saved and the wizard moves on.If you don’t print labels, click Skip - I don’t print labels.Supported label printers →
6

Finish

The final screen shows a summary of your shop, receipt printer, cash drawer status, and label printer. Click Finish Setup to save everything.Once saved, Connect tucks itself away into the system tray in the bottom-right of your taskbar. If you can’t see the icon, click the small chevron (^) — Windows hides less-used tray icons behind it.
Printing from the web app won’t work until you click Finish Setup on the final step. Skipping out before that point leaves your printers unsaved.

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Where Connect lives

After setup, Connect runs quietly in the system tray — the row of small icons in the bottom-right of your taskbar, next to the clock. If you can’t see it, click the chevron (^) to reveal hidden icons. Right-click the Connect icon for:
  • Open App — bring the main window back.
  • Settings — jump straight to Connect’s settings.
  • Clear Interflora Sign-In — wipe your saved Interflora session if Relay is misbehaving.
  • Quit — fully close Connect. Closing the window only hides it; this is the only way to stop it running in the background.

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Launch at login

Connect is set to launch at login by default, so it’s ready every time you start your PC. It launches hidden — no window flashes onto your screen, just the tray icon appears. You can toggle this in Settings > Advanced > Launch at login.

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Re-running setup

If you swap printers, replace a cash drawer, or move Connect to a new shop, run the wizard again.
  1. Right-click the Connect icon in the system tray and click Open App.
  2. Go to Settings > Printers.
  3. Scroll to Need to change printers? and click Run Setup Wizard Again.
The wizard reopens from the start. Your access token is remembered, so you can usually skip the sign-in step and go straight to picking printers.
If you’re plugging a Star receipt printer in by USB, Connect will prompt you to install a small driver helper the first time and walk you through it. Just follow the on-screen prompts.

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Common questions

Windows SmartScreen warns about installers it hasn’t seen many downloads of yet. Connect is published by a small developer, so it can take a while for the warning to go away. The installer from downloads.florists.digital is safe — click More info > Run anyway to continue.
Star USB printers on Windows need a small driver helper before Connect can talk to them directly. Connect will prompt you to install it on the receipt printer card and walk you through it — just follow the on-screen steps.
No. Connect is 64-bit only and needs Windows 10 or later.
Yes, but only in the background. Closing the main window just hides it — Connect keeps running in the system tray and handles printing on demand. To fully stop it, right-click the tray icon and click Quit.

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What’s next?

Printers

Supported receipt and label printers, plus how to connect them.

Relay

Automate Interflora and eFlorist order sync.

Connect settings

Configure Connect after setup — logo, font, auto-start, and more.
Last modified on May 17, 2026